RE: FW: Uber central - [#623697]

June,

 

I have removed you from the account and reset your access.  Please accept the invite and follow the steps outlined on attached document.  In particular:

 

*	Accept the invite with your “@thekey.com” email address.
*	Once the account is reset, log in with the same email address.  DO NOT use any email address that doesn’t end in “@thekey.com” and wait for the 4-digit code to be emailed to you.  DO NOT use a phone number.  DO NOT use the “Google”, “Facebook”, or “Apple” buttons.

 

Let me know if you still experience issues.

 

Thx,

 

Andy 

 

Andreas Kozak

Procurement

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: andreas.kozak@thekey.com <andreas.kozak@thekey.com> 
Sent: Wednesday, January 10, 2024 18:55
To: 'June Lapointe' <jlapointe@thekey.com>
Cc: 'Cheryl Cartwright' <ccartwright@thekey.com>
Subject: RE: FW: Uber central - [#623697]

 

Can you try using your “@thekey.com” email address and have them send you a code?  The Google / Facebook / Apple buttons don’t work more often than they do…  Let me know.

 

Thx,

 

Andy

 

Andreas Kozak

Procurement

 

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: June Lapointe <jlapointe@thekey.com <mailto:jlapointe@thekey.com> > 
Sent: Wednesday, January 10, 2024 18:43
To: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Cc: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> >
Subject: Re: FW: Uber central - [#623697]

 

Hi Andy,

 

I tried to sign in through Google which has always worked but this morning I did not have access to the account.

 

Sincerely,

June Lapointe

On-call Manager

Office 519-954-2111

 <https://thekey.ca/> TheKey.ca  

 

  <https://lh3.googleusercontent.com/JmJVcZBwrm4q-VVwu-OBspMVl2A3yZRZSrqEsojg5IM03xvqrkGxMX9jREwXZKaNWNSUrmQf8I0RpFqV0TFwzNzcuxmSSq9HLBgsWVmjG8fMwCRKXdsYpO1p7L3XPkPGfIebDZS80tnyW5r1ETc1Bio> 

 

 

On Wed, Jan 10, 2024 at 6:37 PM <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > wrote:

Hi June,

 

Can you please describe the issue?  I.e. which credentials were entered (which email address or phone number?)  Which method of verification was used?  Can you share a screenshot of the error message?

 

Thx,

 

Andy 

 



 

 

Andreas Kozak

Procurement

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Cheryl Cartwright <ccartwright@thekey.com <mailto:ccartwright@thekey.com> > 
Sent: Wednesday, January 10, 2024 18:11
To: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Subject: Re: FW: Uber central - [#623697]

 

If you read my email you will see the Uber access wasn’t for me. It’s for June Lapointe who was denied access this am when she needed it. 

 

On Wed, Jan 10, 2024 at 7:04 PM <andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> > wrote:

Hi Cheryl,

 

Can you please describe the issue with your Uber access?  I see you’re an active user on the account.

 



Thx,

 

Andy

 

Andreas Kozak

Procurement

(631) 400-4409

 

 <https://homecareassistance.com/> 

 

 <https://thekey.com/> https://thekey.com/

 

From: Mike Conner <itsupport@thekey.com <mailto:itsupport@thekey.com> > 
Sent: Wednesday, January 10, 2024 17:56
To: andreas.kozak@thekey.com <mailto:andreas.kozak@thekey.com> 
Subject: Fwd: Uber central - [#623697]

 

Please take a look at ticket #623697 <https://hca.freshdesk.com/helpdesk/tickets/623697>  raised by CherylCartwright (ccartwright@homecareassistance.com <mailto:ccartwright@homecareassistance.com> ).

On Wed, 10 Jan at 5:46 PM , CherylCartwright <ccartwright@homecareassistance.com <mailto:ccartwright@homecareassistance.com> > wrote: 

Good evening. 

 

June Lapointe from the Ontario Canada market has lost her access to Uber central. Can you please reset her or resend her an invite?

 

Thanks in advance,

 

Cheryl


623697:611100