Made internal and external inbound/outbound test calls with June and her Mobile 8x8 appears to be working fine. June will monitor and let us know if issues persist. Thanks, Mark Warner
On
Wed, 15 Nov at 11:20 AM
, Mark Warner <itsupport@thekey.com> wrote:
June,
Using your 8x8, would you call me at extension 160259? If the call fails, please not as many details as you can (what the screen showed, what you heard during the call.)
Thanks,
Mark Warner
On
Wed, 15 Nov at 11:09 AM
, JuneLapointe <jlapointe@homecareassistance.com> wrote:
Sorry Mark,
Force of habit when I'm not on shift. I've switched to available.
Sincerely, June Lapointe
On-call Manager
Office 519-954-2111
TheKey.ca
On Wed, Nov 15, 2023 at 10:41 AM Mark Warner <itsupport@thekey.com> wrote:
Hi June,
8x8 reporting currently shows you in a Do Not Disturb / Busy status. Could you change your status to Available and let me know when you have done that? I'd like to do some testing in order to get you working correctly on 8x8.
Thanks,
Mark Warner
On
Tue, 14 Nov at 6:00 PM
, Subham Banerjee <itsupport@thekey.com> wrote:
Hi Timothy,
As we discussed over the call I am assigning the ticket to next level.
Kindly use the Desktop application in between this time.
Warm Regards,
Subham Banerjee
Service Desk Engineer
Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com
TheKey.com