Hi Timothy, Good day!!! Thank you for reaching out to IT support. As we checked the sender email ID was blocked by some reason and we have unblocked the sender. Please ask her to send the email again and let me know if it's made any difference. Warm Regards, Anjana G(She/Her) Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com
On
Tue, 28 May at 12:11 PM
, Timothy Thomas <tt@thekey.com> wrote:
We have a client who is unable to email us at TheKEy. They're receiving the following Error message below. Please let me know how to resolve this. It's important we receive her messages.
Thank you,
Tim
---------- Forwarded message --------- From: Bethany Galbraith <BGalbraith@regionofwaterloo.ca> Date: Tue, May 28, 2024 at 11:53 AM Subject: RE: AR @ 596 Fern Rd To: Timothy Thomas <tt@thekey.com> Cc: Jo Wilson <JoAWilson@regionofwaterloo.ca>, Cheryl Cartwright <ccartwright@thekey.com>
Hi Tim,
The client initials and address are in Jo’s email below – we are unable to provide full client names via email. If you need additional information, please reach out
to Jo by phone 519-893-8494 ext 6342.
Re: email issues – this is the email Jo receives when emailing The Key
Subject: Undeliverable: The Key HSSP Program Meeting
Your message couldn't be delivered to multiple recipients
Security or policy settings at
thekey.com have rejected your message.
JoAWilson
Office 365
thekey.com
Sender
Action Required
Security or policy violation
Couldn't deliver to the following recipients:
ccartwright@thekey.com,
tt@thekey.com
How to Fix It
The recipient's email server won't accept your message because it appears to violate their security or policy settings. Check the
Reported error below to see if you can determine why it was blocked. Then try one or more of the following:
·
If the error mentions SPF, DKIM, or DMARC issues, forward this message to your email admin for assistance.
·
The recipient's email server might suspect that your message is spam. Follow the guidance in this article:
E-mailing Best Practices for Senders. Then resend your message.
·
If the error suggests your message is too large, try to reduce the size of your attachment. If that isn't possible, place the file on a publicly accessible cloud storage
location, like OneDrive. Then add a link to the file in your message, and resend the message.
·
Contact the recipient (by phone, for example) and tell them to ask their email admin to add you or your email domain to their allowed senders list.
If the problem continues, forward this message to your email admin. If you're an email admin, refer to the
More Info for Email Admins section below.
From: Timothy Thomas <tt@thekey.com>
Sent: Tuesday, May 28, 2024 11:23 AM
To: Bethany Galbraith <BGalbraith@regionofwaterloo.ca>
Cc: Jo Wilson <JoAWilson@regionofwaterloo.ca>; Cheryl Cartwright <ccartwright@thekey.com>
Subject: Re: AR @ 596 Fern Rd
CAUTION! EXTERNAL SENDER
Were you expecting this email? TAKE A CLOSER LOOK. Is the sender legitimate?
DO NOT click links or open attachments unless you are 100% sure that the email is safe.
Hi Bethany,
Could you confirm which client in question received an invoice so that we may investigate?
I'll follow up with our IT dept again. Jo, could you please share the issue you're seeing when sending to us?
Thanks
On Tue, May 28, 2024 at 10:50 AM Bethany Galbraith <BGalbraith@regionofwaterloo.ca> wrote:
Hi Cheryl and Tim,
Please see Jo’s email below and reply all to advise.
I also wanted to follow-up to see if you’ve heard back from your IT department re: the issue Jo continues to have sending emails to
The Key? Our IT department confirmed that this was not on our end.
Thanks,
Bethany
Bethany Galbraith
My pronouns are: she/her
Acting Manager, Community Programs
Seniors' Services, Region of Waterloo
247 Franklin St. N. Kitchener, ON N2A 1Y5
Ph: 519-893-8494 x 6057
bgalbraith@regionofwaterloo.ca
we serve,
we engage,
we inspire
Confidentiality Notice: This e-mail correspondence (including any attachments) may contain information which is confidential and/or exempt from disclosure under applicable
law, and is intended only for the use of the designated recipient(s) listed above. Any unauthorized use or disclosure is strictly prohibited. If you are not the intended recipient, or have otherwise received this message by mistake, please notify the sender
by replying via e-mail, and destroy all copies of this original correspondence (including any attachments). Thank you for your cooperation.
P Please consider the environment before printing this e-mail.
From: Jo Wilson <JoAWilson@regionofwaterloo.ca>
Sent: Tuesday, May 28, 2024 10:37 AM
To: Cheryl Cartwright <ccartwright@thekey.com>; Timothy Thomas <tt@thekey.com>
Cc: Bethany Galbraith <BGalbraith@regionofwaterloo.ca>
Subject: AR @ 596 Fern Rd
Good Morning,
I hope your week is going well.
I received a frantic call from this client yesterday saying that she received an invoice for homemaking support from The Key. I am planning on going out to visit this client this
afternoon.
Can you please check if any invoices were sent directly to clients?
Thanks,
Jo Wilson, BScPSY(Hons), GradCertSocImp
My pronouns are: she/her
Coordinator, Homemaking Services Program
Seniors' Services
Community Services, Region of Waterloo
247 Franklin Street North
Kitchener Ontario, N2A 1Y5
Ph: 519-893-8494 x6342, TTY: 519-575-4608
Cell: 519-504-5762
Fax: 519-896-5410
joawilson@regionofwaterloo.ca
we serve,
we engage,
we inspire
Confidentiality Notice: This email correspondence (including any attachments) may contain information which is confidential and/or
exempt from disclosure under applicable law, and is intended only for the use of the designated recipient(s) listed above. Any unauthorized use or disclosure is strictly prohibited. If you are not the intended recipient, or have otherwise received this message
by mistake, please notify the sender by replying via email, and destroy all copies of this original correspondence (including any attachments). Thank you for your cooperation.
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca