[CallRail Support] Re: Consolidating Callrail Setups

"Hi ,
Your request (463316) has been updated. To add additional comments, reply to this email.
----------------------------------------------

Daniel, Mar 22, 2023, 5:14 PM EDT

Hello Alexa,

Thanks for reaching back out!

Each sub-company in CallRail has its own unique ID number attached to the JavaScript snippet. If we transfer the entire sub-company, the JavaScript snippet will remain the same so no changes will need to be made to the website.

Let me know if you have any other questions and I'll be happy to help!

Thank you,

Daniel Henderson

If you have any questions in the future, remember our Support team is here to help! You can reach us at (888) 219-2787 by phone, or by chat at CallRail.com. You can also ask the CallRail community here at support.callrail.com/hc/en-us/community/topics
 ![](https://i.imgur.com/6197E0I.png)

----------------------------------------------

Alexa Graziani, Mar 22, 2023, 4:52 PM EDT

Thank you,


Daniel!



When it comes to the code on the website, will that need to get updated once we make this change?



Sincerely,

----------------------------------------------

Daniel, Mar 22, 2023, 4:50 PM EDT

Hello Alexa,

Thank you for reaching out to CallRail Support. My name is Daniel and I will be happy to assist you today!

I'd be happy to help you with transferring your companies between accounts. In order to process this request, I will need the 9-digit account numbers of the gaining and losing accounts, the list of companies that you would like to be transferred, and administrator authorization from an administrator of each account.

Each company that is transferred will retain its associated call data. Please note that any tags applied will not be able to be transferred if you are utilizing this feature.

Let me know if you have any questions and I'll be happy to help!

Thank you,

Daniel Henderson

If you have any questions in the future, remember our Support team is here to help! You can reach us at (888) 219-2787 by phone, or by chat at CallRail.com. You can also ask the CallRail community here at support.callrail.com/hc/en-us/community/topics
 ![](https://i.imgur.com/6197E0I.png)

----------------------------------------------

IT Support, Mar 22, 2023, 4:03 PM EDT

Hi Alexa,



Monitoring ticket for Callrail support response.



Thanks,



Mark Warner

----------------------------------------------

Alexa Graziani, Mar 22, 2023, 12:09 PM EDT

Hi Callrail Support,


I'd like to work with our IT team to consolidate a few Callrail setups.



Our Montreal office is currently set up for call tracking in the SEM agency's account 20/eight DIGITAL Inc. We'd like to port those companies into our The Key account so that they can be part of our standard attribution model.



Is this something we can achieve? Is there any documentation on how to do this?



Sincerely,



--

 Alexa Graziani
 Senior Marketing Manager - Consumer Growth
 _Please note my email has changed:_
 agraziani@thekey.com
 (650) 416-1538 Ext. 181538
 TheKey.com
 ![TheKey](https://signature.thekey.com/img/tk_logo_sig.png)"

--------------------------------
This email is a service from CallRail Support.









[7G2O52-5KM3G]