Hi Lindsey, The port request has been resubmitted for 8/31 as this was the earliest available date per Shaw. This is subject to approval from Shaw and the date may change. Thanks, Donald Fisher
On
Thu, 11 Aug at 6:16 PM
, Donald Fisher <itsupport@thekey.com> wrote:
Hi Lindsey,
The port request will have to be submitted to Shaw in the morning by our team members. There may have been some sort of technical issue that they weren't able to see, and per Mohammad with Shaw, the request will have to be submitted once again. Although we were told that the port request was canceled, Shaw was not able to provide a specific name or timestamp of when this occurred.
Thanks,
Donald Fisher
On
Thu, 11 Aug at 5:28 PM
, Timothy Thomas <tt@thekey.com> wrote:
Hi Donald. Thats not possible. No one on our team communicated that to shaw. We need this sorted out asap as the client experience is awful with the double forwarding.
Can you assist?
On Thu, Aug 11, 2022 at 3:38 PM Lindsey Fancy <lfancy@thekey.com> wrote:
Hi Donald,
This was not done by me so I'm not sure what happened. I am happy to get on the line with you to re-initiate this process at your convenience.
Thanks,
Lindsey Sent from my iPhone
On Aug 11, 2022, at 3:27 PM, Donald Fisher <itsupport@thekey.com> wrote:
Hi Lindsey,
After speaking with Shaw, they stated that the customer rejected the port and that the customer intends to stay with Shaw. I spoke to Mohammad ID# W1D9, who confirmed with his support team that the port out request has been canceled by the customer/owner. Per Mohammad, a new port request will have to be submitted.
Thanks,
Donald Fisher
On
Thu, 11 Aug at 3:50 PM
, Timothy Thomas <tt@thekey.com> wrote:
Hi Donald,
Where are we at with Shaw in Winnipeg?
Thanks
Tim
--
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.com