Kristal Parris RN, BScN
Client Success Manager
TheKey LLC
Email: Kristal.Parris@thekey.com
Website: Thekey.com
From: Kristal Parris <kristal.parris@thekey.com>
Date: Sat, Sep 27, 2025, 12:18 PM
Subject: Re: Credit card declined for last payment Confirmation number is
4TYZ1V8GLYII
To: Irene Cole <ielegendre@gmail.com>
Cc: Jhonna Vallejo <jhonna.vallejo@thekey.com>, Amrita Veena <
amrita.veena@thekey.com>, Timon Page <timon.page@thekey.com>, TheKey
Billing <billing@thekey.com>
Hi Irene,
We will have this matter looked into ASAP for you.
Kristal Parris RN, BScN
Client Success Manager
TheKey LLC
Email: Kristal.Parris@thekey.com
Website: Thekey.com
On Sat, Sep 27, 2025, 12:07 PM Irene Cole <ielegendre@gmail.com> wrote:
> Hello Jhonna,
>
> I received an email from The Key that stated that the last payment for
> $231.65 for Peter made on September 26th was declined on my VISA.
>
> I contacted VISA and they assured me that there is no record of this
> attempt and there is no note that this payment was declined.
>
> I am reaching out to find out who I should contact to get this issue
> cleared up.
>
> Thank you, Irene
> *Irene Cole*
>