Tim,
I don't fully understand the discrepancy between Tableau and Wellsky.
However, due to technical issues, I want Cleveland to keep their January
billed hours key.
Thanks
Steve
------------------------------
Steve Sudberry
General Manager/Partner
ssudberry@thekey.com <https://brand.thekey.com/esg/ssudberry@thekey.com>
(513) 227-8521
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
On Wed, Feb 26, 2025 at 2:45 PM Timothy Thomas <tt@thekey.com> wrote:
> For couples care clients, it is standard billing practice to combine the
> care and generate only one set of billable hours. Therefore, we are unable
> to separate these hours into two individual client records with duplicate
> hours.
>
> On Wed, Feb 26, 2025 at 1:04 PM Julie Sminchak <julie.sminchak@thekey.com>
> wrote:
>
>> Michael is being charged 34.00 an hour at this time and Sandra is being
>> charged 7.00 a hour for a couple care.
>> We were charging just Michael 41.00 a hour which included Sandra. We
>> didn’t know we had to charge Sandra separately because billing told us when
>> we started this we had to bill it to just Michael.
>> Thank you
>> Julie Sminchak
>>
>>
>> *Julie Sminchak, LPN**General Manager/**Client Care Manager *
>> *@ The Key*
>> 5350 Transportation Blvd Ste.19
>> <https://www.google.com/maps/search/5350+Transportation+Blvd+Ste.19+Garfield+Hts,+OH+44125?entry=gmail&source=g>
>> Garfield Hts, OH 44125
>> <https://www.google.com/maps/search/5350+Transportation+Blvd+Ste.19+Garfield+Hts,+OH+44125?entry=gmail&source=g>
>> *Email*: Julie.sminchak@thekey.com
>> *Cell*: 440-752-6270
>> *Office Number:* 440-332-0170
>>
>> *Please leave a review for us on both Facebook and Google! *
>> https://www.facebook.com/TheKeyCleveland
>> Click here
>> <https://www.google.com/search?q=TheKey+-+Formerly+Home+Care+Assistance%2C+5350+Transportation+Blvd+Garfield+Hts%2C+OH+44125&sca_esv=596246760&hl=en-US&gl=us&ei=rrSZZYLqHrrXptQPtsCk8AY&ved=0ahUKEwiC-e7pycmDAxW6q4kEHTYgCW4Q4dUDCBA&uact=5&oq=TheKey+-+Formerly+Home+Care+Assistance%2C+5350+Transportation+Blvd+Garfield+Hts%2C+OH+44125&gs_lp=Egxnd3Mtd2l6LXNlcnAiV1RoZUtleSAtIEZvcm1lcmx5IEhvbWUgQ2FyZSBBc3Npc3RhbmNlLCA1MzUwIFRyYW5zcG9ydGF0aW9uIEJsdmQgR2FyZmllbGQgSHRzLCBPSCA0NDEyNUj-gAFQAFjnfXAAeAGQAQCYAbwBoAG8AaoBAzAuMbgBA8gBAPgBAeIDBBgAIEGIBgE&sclient=gws-wiz-serp>* for
>> Google review*
>>
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>>
>> On Wed, Feb 26, 2025 at 1:50 PM Julie Sminchak <julie.sminchak@thekey.com>
>> wrote:
>>
>>> No one caregiver. But 2 clients, a husband and wife.
>>>
>>>
>>>
>>> *Julie Sminchak, LPN**General Manager/**Client Care Manager *
>>> *@ The Key*
>>> 5350 Transportation Blvd Ste.19
>>> <https://www.google.com/maps/search/5350+Transportation+Blvd+Ste.19+Garfield+Hts,+OH+44125?entry=gmail&source=g>
>>> Garfield Hts, OH 44125
>>> <https://www.google.com/maps/search/5350+Transportation+Blvd+Ste.19+Garfield+Hts,+OH+44125?entry=gmail&source=g>
>>> *Email*: Julie.sminchak@thekey.com
>>> *Cell*: 440-752-6270
>>> *Office Number:* 440-332-0170
>>>
>>> *Please leave a review for us on both Facebook and Google! *
>>> https://www.facebook.com/TheKeyCleveland
>>> Click here
>>> <https://www.google.com/search?q=TheKey+-+Formerly+Home+Care+Assistance%2C+5350+Transportation+Blvd+Garfield+Hts%2C+OH+44125&sca_esv=596246760&hl=en-US&gl=us&ei=rrSZZYLqHrrXptQPtsCk8AY&ved=0ahUKEwiC-e7pycmDAxW6q4kEHTYgCW4Q4dUDCBA&uact=5&oq=TheKey+-+Formerly+Home+Care+Assistance%2C+5350+Transportation+Blvd+Garfield+Hts%2C+OH+44125&gs_lp=Egxnd3Mtd2l6LXNlcnAiV1RoZUtleSAtIEZvcm1lcmx5IEhvbWUgQ2FyZSBBc3Npc3RhbmNlLCA1MzUwIFRyYW5zcG9ydGF0aW9uIEJsdmQgR2FyZmllbGQgSHRzLCBPSCA0NDEyNUj-gAFQAFjnfXAAeAGQAQCYAbwBoAG8AaoBAzAuMbgBA8gBAPgBAeIDBBgAIEGIBgE&sclient=gws-wiz-serp>* for
>>> Google review*
>>>
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>>
>>> On Wed, Feb 26, 2025 at 1:44 PM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Are you using two caregivers?
>>>>
>>>> On Wed, Feb 26, 2025 at 12:36 PM Julie Sminchak <
>>>> julie.sminchak@thekey.com> wrote:
>>>>
>>>>> The issue is that Sandra has been a client but her couple care rate
>>>>> was of 7.00 an hour was added into her husbands rate. We were told to add
>>>>> the 7.00 an hour to the husbands hourly rate. So, it appears if we are not
>>>>> providing services to her, but we where. It is just that her husbands rate
>>>>> was increased by the 7.00 an hour .
>>>>> How can we fix this because we provided the service.
>>>>> Thank you
>>>>> Julie Sminchak
>>>>>
>>>>>
>>>>> *Julie Sminchak, LPN**General Manager/**Client Care Manager *
>>>>> *@ The Key*
>>>>> 5350 Transportation Blvd Ste.19
>>>>> <https://www.google.com/maps/search/5350+Transportation+Blvd+Ste.19+Garfield+Hts,+OH+44125?entry=gmail&source=g>
>>>>> Garfield Hts, OH 44125
>>>>> <https://www.google.com/maps/search/5350+Transportation+Blvd+Ste.19+Garfield+Hts,+OH+44125?entry=gmail&source=g>
>>>>> *Email*: Julie.sminchak@thekey.com
>>>>> *Cell*: 440-752-6270
>>>>> *Office Number:* 440-332-0170
>>>>>
>>>>> *Please leave a review for us on both Facebook and Google! *
>>>>> https://www.facebook.com/TheKeyCleveland
>>>>> Click here
>>>>> <https://www.google.com/search?q=TheKey+-+Formerly+Home+Care+Assistance%2C+5350+Transportation+Blvd+Garfield+Hts%2C+OH+44125&sca_esv=596246760&hl=en-US&gl=us&ei=rrSZZYLqHrrXptQPtsCk8AY&ved=0ahUKEwiC-e7pycmDAxW6q4kEHTYgCW4Q4dUDCBA&uact=5&oq=TheKey+-+Formerly+Home+Care+Assistance%2C+5350+Transportation+Blvd+Garfield+Hts%2C+OH+44125&gs_lp=Egxnd3Mtd2l6LXNlcnAiV1RoZUtleSAtIEZvcm1lcmx5IEhvbWUgQ2FyZSBBc3Npc3RhbmNlLCA1MzUwIFRyYW5zcG9ydGF0aW9uIEJsdmQgR2FyZmllbGQgSHRzLCBPSCA0NDEyNUj-gAFQAFjnfXAAeAGQAQCYAbwBoAG8AaoBAzAuMbgBA8gBAPgBAeIDBBgAIEGIBgE&sclient=gws-wiz-serp>* for
>>>>> Google review*
>>>>>
>>>>> TheKey.com <https://www.thekey.com/>
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>>
>>>>> On Wed, Feb 26, 2025 at 1:25 PM Donny Deshotels <
>>>>> donny.deshotels@thekey.com> wrote:
>>>>>
>>>>>> Julie,
>>>>>>
>>>>>> I'm looping in Tim. Tim - please see the thread below regarding
>>>>>> billed hours and the incentive plan. I'm not sure I understand the
>>>>>> different interpretation of the hours. Our method in the dashboard and the
>>>>>> one used by accounting for finalizing the billed hours uses all hours that
>>>>>> are associated with revenue > 0 in a shift.
>>>>>>
>>>>>> Donny
>>>>>> VP, Data and Analytics
>>>>>> *225.916.9227 *
>>>>>>
>>>>>>
>>>>>> On Wed, Feb 26, 2025 at 9:52 AM Julie Sminchak <
>>>>>> julie.sminchak@thekey.com> wrote:
>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> So, the issue is Sandra Cianciolo. We have had her as a client
>>>>>>> since Jan 3 2023. She started as a couple care her and her Husband at the
>>>>>>> time and was being billed for the hourly rate and the 7 an hour. Because
>>>>>>> that is what we were told to do that from billing. Now we need 61.8 hrs or
>>>>>>> we lose a key. So, How can we go back and fix the Clerical issue? Do I
>>>>>>> need billing to fix it? Please let me know. We have worked hard to get
>>>>>>> where we are today. We are technically losing 2 keys over this
>>>>>>> Issue?I believe.
>>>>>>> Please let me know how we can resolve this 61.8 hrs. That is
>>>>>>> actually 115.03 hours, because of Sandra.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Julie Sminchak
>>>>>>>
>>>>>>>
>>>>>>> https://hcacinci.clearcareonline.com/reports/grossprofit/
>>>>>>>
>>>>>>> Gross Profit Report by Client
>>>>>>>
>>>>>>> *Date Range:* 01/01/2025 - 01/31/2025
>>>>>>> Allen, Dwight Malone
>>>>>>> <https://hcacinci.clearcareonline.com/clients/7168883/>BillPayTotals
>>>>>>> DateFromToREGOTDOTRateREGOTDOTRateBillPayMarginProfit
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/02/25
>>>>>>> 10:30AM 02:30PM 4 $42.00/hr 4 $14.90/hour $168.00 $59.60 64% $108.40
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/03/25
>>>>>>> 10:45AM 02:45PM 4 $42.00/hr 4 $14.90/hour $168.00 $59.60 64% $108.40
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/06/25
>>>>>>> 10:30AM 01:30PM 3 $42.00/hr 3 $14.90/hour $126.00 $44.70 64% $81.30
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/07/25
>>>>>>> 10:30AM 02:30PM 4 $42.00/hr 4 $14.90/hour $168.00 $59.60 64% $108.40
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/09/25
>>>>>>> 10:30AM 03:30PM 5 $42.00/hr 5 $14.90/hour $210.00 $74.50 64% $135.50
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/14/25
>>>>>>> 10:15AM 02:15PM 4 $42.00/hr 4 $14.90/hour $168.00 $59.60 64% $108.40
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/15/25
>>>>>>> 11:00AM 03:00PM 4 $42.00/hr 4 $14.90/hour $168.00 $59.60 64% $108.40
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/16/25
>>>>>>> 10:30AM 02:30PM 4 $42.00/hr 4 $13.40/hour $168.00 $53.60 68% $114.40
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/20/25
>>>>>>> 10:30AM 01:30PM 3 $42.00/hr 3 $14.90/hour $126.00 $44.70 64% $81.30
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/21/25
>>>>>>> 10:30AM 01:30PM 3 $42.00/hr 3 $14.90/hour $126.00 $44.70 64% $81.30
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/23/25
>>>>>>> 10:30AM 01:30PM 3 $42.00/hr 3 $14.90/hour $126.00 $44.70 64% $81.30
>>>>>>> Zerucha, Stanley
>>>>>>> <https://hcacinci.clearcareonline.com/caregivers/6573514/> 01/