Re: Rogers Cell Account Consolidation (Case #243942874)

Okay, let's go ahead and cancel the requested lines.

On Wed, Jan 10, 2024 at 3:27 PM Rogers Business Support <
rogers.businesssupport@rci.rogers.com> wrote:

>
> Hey John,
>
>
> The minimum suspension period is 2 months and its better applicable to
> lines that do not have a contract.
>
>
> If there are any other questions or inquires, please do not hesitate to
> reach out to us.
>
>
> *If you are sending a response after 7 days, please do not reply using
> this email chain. We ask that you create a new email so that this request
> can be assigned.*
>
>
> Thank you for choosing Rogers, we do appreciate your business. Have a
> wonderful day!
>
> Kind Regards,
>
> *Andre S*
> *Business Customer Service Consultant*
> 8200 Dixie Road, Brampton, ON, L6T 0C1
> *e* rogers.businesssupport@rci.rogers.com
> *t* 1.877.274.3375
>
>
>
>
>
> --------------- Original Message ---------------
> *From:* John Andrew Hawkins [jhawkins@thekey.com]
> *Sent:* 10/01/2024 1:24 PM
> *To:* rogers.businesssupport@rci.rogers.com
> *Cc:* tt@thekey.com; it@thekey.com
> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874)
>
> So there's no way to suspend the lines before they are disconnected?
>
> On Wed, Jan 10, 2024 at 12:50?PM Rogers Business Support <
> rogers.businesssupport@rci.rogers.com> wrote:
>
>> Hey John,
>>
>>
>> We can set the cancellations to go in effect for February 1st. That way
>> if there are any discrepancies that are caught before that time, we can
>> undo the cancellation request.
>>
>>
>> If there are any other questions or inquires, please do not hesitate to
>> reach out to us.
>>
>> *If you are sending a response after 7 days, please do not reply using
>> this email chain. We ask that you create a new email so that this request
>> can be assigned.*
>>
>>
>> Thank you for choosing Rogers, we do appreciate your business. Have a
>> wonderful day!
>>
>> Kind Regards,
>>
>> *Andre S*
>> *Business Customer Service Consultant*
>> 8200 Dixie Road, Brampton, ON, L6T 0C1
>> *e* rogers.businesssupport@rci.rogers.com
>> *t* 1.877.274.3375
>>
>>
>>
>>
>>
>>
>> --------------- Original Message ---------------
>> *From:* John Andrew Hawkins [jhawkins@thekey.com]
>> *Sent:* 10/01/2024 12:43 PM
>> *To:* rogers.businesssupport@rci.rogers.com
>> *Cc:* tt@thekey.com; it@thekey.com
>> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874)
>>
>> Thank you for the additional information. We would like to cancel the
>> following lines. Is it possible to suspend the lines for two weeks before
>> the full cancellation is processed? We want to allow time in between the
>> suspensions and disconnects to ensure we don't cancel a line in error.
>>
>> Account Number Name Monthly Service Fee # of Months Remaining Early
>> Cancellation Fee Action Needed
>> 934376013 437-215-3981 ABRAHAM AANCHERIL $75.00 N/A N/A Cancel
>> 934376013 437-216-2865 ALLISON BRENNAN $75.00 N/A N/A Cancel
>> 934376013 437-217-5861 AMANDA ILINES $75.00 N/A N/A Cancel
>> 934376013 437-217-0034 ANGIE KUNNATH $75.00 N/A N/A Cancel
>> 934376013 437-216-3067 BETH SPARROW $75.00 N/A N/A Cancel
>> 934376013 647-588-6518 GEETANJALI PANDEY $75.00 21 $531.86 Cancel
>> 934376013 437-216-6422 GOPALA PULIJALA $75.00 N/A N/A Cancel
>> 934376013 437-217-5940 MATT VIJAYAN $75.00 N/A N/A Cancel
>> 934376013 437-217-2931 MEERA LADANI $75.00 N/A N/A Cancel
>> 934376013 289-952-1842 NAVDEEP GILL $75.00 N/A N/A Cancel
>> 934376013 438-226-8757 ROGER CHALUT $75.00 22 $562.63 Cancel
>> 934376013 437-882-6039 USER 10 $75.00 19 $404.79 Cancel
>> 934376013 437-881-2393 USER 7 $75.00 N/A N/A Cancel
>> 934376013 437-882-0579 USER 8 $75.00 19 $404.79 Cancel
>> 934376013 437-882-3922 USER 9 $75.00 19 $404.79 Cancel
>> 785976853 514-726-7647 TIMOTHY THOMAS $60.00 N/A N/A Cancel
>> 875718157 437 213-4345 EVE DESMARAIS $90.00 N/A $0.00 Cancel
>> 875718157 604-318-1930 JAY BRADLEY $90.00 4 $409.50 Cancel
>> 872545868 416-918-7704 SJD CARE SERVICES INC. $0.00 N/A N/A Cancel
>> 872545868 416 419-4295 GEOFF MCCALLUM $45.00 7 $367.52 Cancel
>> 872545868 647 406-9253 HOME CARE $45.00 3 $98.26 Cancel
>> 872545868 437 881-6665 HOME CARE $45.00 3 $98.26 Cancel
>> 872545868 647 406-8719 HOME CARE $45.00 3 $98.26 Cancel
>> 872545868 647 406-6194 HOME CARE $45.00 3 $98.26 Cancel
>> 872545868 647 406-8591 HOME CARE $45.00 3 $98.26 Cancel
>> 872545868 647 406-7040 HOME CARE $45.00 3 $98.26 Cancel
>>
>> On Mon, Jan 8, 2024 at 1:56?PM Rogers Business Support <
>> rogers.businesssupport@rci.rogers.com> wrote:
>>
>>> Hello John,
>>>
>>>
>>> This information was already sent out to you via email attachment.
>>>
>>>
>>> *Account* *Number* *Name* *Monthly Service Fee*
>>> 875718157 236 558-2376 VANJA BEZDROB $90.00
>>> 875718157 236 888-3038 CLAUDIA VASQUEZ $94.00
>>> 875718157 236 888-4879 SHARON SPEIRS $94.00
>>> 875718157 437 213-4345 EVE DESMARAIS $90.00
>>> 875718157 437-882-8483 TAYLOR CLELAND $84.00
>>> 875718157 604 369-4668 CATHY GERTH $90.00
>>> 875718157 604 652-1558 ROBIN BEHL $84.00
>>> 875718157 604 762-0940 OROFRESH ENTERPRISES INC Cancelled
>>> 875718157 604-318-1930 JAY BRADLEY $90.00
>>> 875718157 604-762-1802 OROFRESH ENTERPRISES INC Cancelled
>>> 875718157 778 288-3528 DORIS LOU $58.00
>>> 875718157 778 987-7644 OROFRESH ENTERPRISES INC Cancelled
>>> 872545868 416-918-7704 SJD CARE SERVICES INC. $0.00
>>> 872545868 416 419-4295 GEOFF MCCALLUM $45.00
>>> 872545868 647 406-9271 Desiree Aranjo $45.00
>>> 872545868 647 406-9253 HOME CARE $45.00
>>> 872545868 437 881-6665 HOME CARE $45.00
>>> 872545868 647 406-8719 HOME CARE $45.00
>>> 872545868 647 406-6194 HOME CARE $45.00
>>> 872545868 437 216-8974 HOME CARE ASSISTANCE $165.00
>>> 872545868 647 406-8591 HOME CARE $45.00
>>> 872545868 647 406-7040 HOME CARE $45.00
>>> 872545868 431 887-1785 HOME CARE $45.00
>>> 872545868 647 406-7702 HOME CARE $45.00
>>> If there are any other questions or inquires, please do not hesitate to
>>> reach out to us.
>>>
>>>
>>> *If you are sending a response after 7 days, please do not reply using
>>> this email chain. We ask that you create a new email so that this request
>>> can be assigned.*
>>>
>>>
>>> Thank you for choosing Rogers, we do appreciate your business. Have a
>>> wonderful day!
>>>
>>> Kind Regards,
>>>
>>> *Andre S*
>>> *Business Customer Service Consultant*
>>> 8200 Dixie Road, Brampton, ON, L6T 0C1
>>> *e* rogers.businesssupport@rci.rogers.com
>>> *t* 1.877.274.3375
>>>
>>>
>>>
>>>
>>>
>>>
>>> --------------- Original Message ---------------
>>> *From:* John Andrew Hawkins [jhawkins@thekey.com]
>>> *Sent:* 08/01/2024 9:47 AM
>>> *To:* rogers.businesssupport@rci.rogers.com
>>> *Cc:* tt@thekey.com; it@thekey.com
>>> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874)
>>>
>>> Thank you for the information. I am still compiling some data on the
>>> lines. Can you provide the monthly service costs for the following lines?
>>>
>>> Account Number Name Monthly Service Fee
>>> 875718157   236 558-2376 VANJA BEZDROB Unknown
>>> 875718157 236 888-3038 CLAUDIA VASQUEZ Unknown
>>> 875718157 236 888-4879 SHARON SPEIRS Unknown
>>> 875718157 437 213-4345 EVE DESMARAIS Unknown
>>> 875718157 437-882-8483 TAYLOR CLELAND Unknown
>>> 875718157 604 369-4668 CATHY GERTH Unknown
>>> 875718157 604 652-1558 ROBIN BEHL Unknown
>>> 875718157 604 762-0940 OROFRESH ENTERPRISES INC Unknown
>>> 875718157 604-318-1930 JAY BRADLEY Unknown
>>> 875718157 604-762-1802 OROFRESH ENTERPRISES INC Unknown
>>> 875718157 778 288-3528 DORIS LOU Unknown
>>> 875718157 778 987-7644 OROFRESH ENTERPRISES INC Unknown
>>> 872545868 416-918-7704 SJD CARE SERVICES INC. Unknown
>>> 872545868 416 419-4295 GEOFF MCCALLUM Unknown
>>> 872545868 647 406-9271 Desiree Aranjo Unknown
>>> 872545868 647 406-9253 HOME CARE Unknown
>>> 872545868 437 881-6665 HOME CARE Unknown
>>> 872545868 647 406-8719 HOME CARE Unknown
>>> 872545868 647 406-6194 HOME CARE Unknown
>>> 872545868 437 216-8974 HOME CARE ASSISTANCE Unknown
>>> 872545868 647 406-8591 HOME CARE Unknown
>>> 872545868 647 406-7040 HOME CARE Unknown
>>> 872545868 431 887-1785 HOME CARE Unknown
>>> 872545868 647 406-7702 HOME CARE Unknown
>>>
>>> On Fri, Jan 5, 2024 at 2:46?PM Rogers Business Support <
>>> rogers.businesssupport@rci.rogers.com> wrote:
>>>
>>>> Hey John,
>>>>
>>>>
>>>> Thank you, here is the last accounts information. What would you like
>>>> to do from this point. Would you like to start cancelling the lines you
>>>> asked?
>>>>
>>>>
>>>> If there are any other questions or inquires, please do not hesitate to
>>>> reach out to us.
>>>>
>>>>
>>>> *If you are sending a response after 7 days, please do not reply using
>>>> this email chain. We ask that you create a new email so that this request
>>>> can be assigned.*
>>>>
>>>>
>>>> Thank you for choosing Rogers, we do appreciate your business. Have a
>>>> wonderful day!
>>>>
>>>> Kind Regards,
>>>>
>>>> *Andre S*
>>>> *Business Customer Service Consultant*
>>>> 8200 Dixie Road, Brampton, ON, L6T 0C1
>>>> *e* rogers.businesssupport@rci.rogers.com
>>>> *t* 1.877.274.3375
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --------------- Original Message ---------------
>>>> *From:* Timothy Thomas [tt@thekey.com]
>>>> *Sent:* 05/01/2024 9:47 AM
>>>> *To:* jhawkins@thekey.com
>>>> *Cc:* it@thekey.com; rogers.businesssupport@rci.rogers.com
>>>> *Subject:* Re: Rogers Cell Account Consolidation (Case #243942874)
>>>>
>>>> Yes of course. I approve John Hawkins as an account administrator.
>>>>
>>>> Thanks!
>>>>
>>>> On Fri, Jan 5, 2024 at 9:45?AM John Andrew Hawkins <jhawkins@thekey.com>
>>>> wrote:
>>>>
>>>>> Before we cancel anything Tim, can you approve adding me on as an
>>>>> authorized user on the account?
>>>>>
>>>>> On Fri, Jan 5, 2024 at 9:35?AM Timothy Thomas <t