Re: Detractor Alert: James "Jim" Bulloch | 1000000000042358

Hi, Cheryl!

Just checking in to see if there are any updates on Jim? My follow up is
scheduled with Jesse tomorrow.

On Mon, Oct 24, 2022 at 12:51 PM Keri Thrush <kthrush@thekey.com> wrote:

> Hi, team!
>
> I was able to speak with Jesse this morning briefly. The details of our
> call are below.
>
>    - She acknowledged that this is the beginning of a relationship and a
>    learning curve
>    - She mentioned understanding caregiver expectations around giving
>    their phone numbers would be helpful
>       - There are some PT videos that she wanted to share with the
>       caregivers through email or cell number and the caregivers were
>       hesitant due to being unsure about the rules. I told Jesse that her case
>       manager will be communicating with her on how to accomplish this and will
>       also be communicated to caregivers
>    - She mentioned that she does not have a direct number to reach her
>    case manager and that it would be helpful to have vs a general line
>
> I committed to following up with Jesse in two weeks and will reach out
> prior to. Please let me know if you have any questions.
>
> Thank you,
>
> On Tue, Oct 18, 2022 at 10:46 PM Keri Thrush <kthrush@thekey.com> wrote:
>
>> Fantastic! Thanks, Cheryl!
>>
>> On Mon, Oct 17, 2022 at 4:57 PM Cheryl Cartwright <ccartwright@thekey.com>
>> wrote:
>>
>>> Hi Keri,
>>>
>>> Let me look into this a little more. I do know who the client is but I
>>> want to learn more about these caregiver cancellations.
>>>
>>> I will touch base with you tomorrow,
>>>
>>> Cheryl
>>>
>>> On Mon, Oct 17, 2022 at 7:09 PM Keri Thrush <kthrush@thekey.com> wrote:
>>>
>>>> Hi, Cheryl.
>>>>
>>>> Adding you to this thread to allow you to pull in stakeholders for
>>>> pre-planning.
>>>>
>>>> Thank you,
>>>>
>>>> On Mon, Oct 17, 2022 at 2:07 PM Medallia <noreply@app.medallia.com>
>>>> wrote:
>>>>
>>>>> Client Name: James "Jim" Bulloch
>>>>>
>>>>> CC ID: 1000000000042358
>>>>>
>>>>> Primary Contact: Jesse Bulloch
>>>>>
>>>>> PC Contact Info: jgbulloch@gmail.com / +5612709598
>>>>>
>>>>> Survey Delivery: Email
>>>>>
>>>>>
>>>>> Division: Canada Business Unit: Winnipeg Tenure: Less Than 4 Weeks
>>>>> Actual Customer Segment: Elephant Stated Customer Segment: Turtle Survey:
>>>>> SOC Survey 1 Main Score: 6 Comments: Pleasant, enthusiastic, competent.
>>>>> Staff cancelled 3 of 5 days scheduled Please click here to see the full
>>>>> survey response and learn more about the client:
>>>>> https://hca.medallia.com/hca/respInvForm.do?surveyid=150362
>>>>>
>>>>
>>>
>>> --
>>> *Cheryl Cartwright*
>>> *Regional, Client Success, Canada *
>>> Home Care Assistance
>>> Office: 416-488-8777 <4164888777>
>>> Toronto, ON (EST)
>>> torontohomecareassistance.ca <https://www.torontohomecareassistance.ca/>
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>>>
>>