Hello,
Cristina Gutierrez contacted the POC on October 6, two weeks ago to resolve
this issue. I called Cristina and left her a voicemail to give you an
update. The POC Heidi is out of the country now you. I will wait for
Cristina to send us some update. Thank you.
On Mon, Oct 13, 2025 at 2:07 PM Jeannie Ortiz <ltci@thekey.com> wrote:
> Good Day,
>
> I wanted to advise that client Martin Brozosky's payment continues to
> fail, and we do not have a HIPAA or AOB on file currently. His balance is
> $4321.34.
>
>
> Thank You,
> Jeannie Ortiz
> Finance Onboarding & Experience Manager
> jeannie.ortiz@thekey.com
> Phone: 866-226-1702|Fax: 813-693-5625 |Email: ltci@thekey.com
>
>
> On Thu, 4 Sep at 5:09 PM , Jinniefer Castillo <
> jinniefer.castillo@thekey.com> wrote:
> Ok noted ! I will take care of this tomorrow.
>
> On Thu, Sep 4, 2025 at 3:52 PM Diane Mockenhaupt <dmockenhaupt@thekey.com>
> wrote:
>
>> Jinny,
>>
>> Can you resend the LTC form and ask for it to be completed with accurate
>> information.
>>
>> Thank you,
>> Diane
>>
>> On Thu, Sep 4, 2025 at 3:43 PM Erea’unah Thomas <ltci@thekey.com> wrote:
>>
>>> Good Day!
>>>
>>> I hope all is well! I'm reaching out in regarding client Martin Brozosky
>>> incompleted Intake form. Please obtain a new intake form with client LTC
>>> information reflecting on the form.
>>>
>>> Kind Regards,
>>>
>>> *Ereaunah Thomas *
>>> *Email: *ltci@thekey.com
>>> *PH:* 855-205-8007
>>> *Fax:* 813-693-5625
>>>
>>>
>>>
> 1196808:611100
>