Hi All,
I was able to connect with Tim last week to confirm the Canadian 8x8
Standard IVR that he would like to see in place and want to make sure that
Gabrielle and Ken have a chance to review and approve this as well before I
start to roll it out with the Canadian teams that are currently in process
or have already onboarded to 8x8. Please let me know that this is approved
by both of you and I will move forward, thank you.
*Auto-Attendant Prompt/Recording*
Please confirm what the recording should hold for branding, if it is "Home
Care Assistance", "Home Care Assistance of * (**location name) "* or
if it should be "The Key" - I'm not sure what the rebrand timeline is and
if that will be for all of Canada at the same time or if it is going to be
rolled out in stages depending on location. Please let me know so I can get
custom recordings done if needed. Best if someone, perhaps Tim, can provide
a script for recording so there is confirmation on branding and continuity
across all Canadian locations.
*IVR Daytime Options*
- Option 1 - Intake/New Business
- Option 2 - Existing Clients
- Option 3 - Caregivers
- Option 4 - Recruitment/Employment Opportunities
- Option 5 - Dial by name Directory
- Option 6 - All Other Calls
- Option * - Repeat Menu
*IVR Closed Hour Options*
I believe this is site-by-site currently, there is no Standard at this time
as some sites are using answering services, some have on-call cell and some
have on-call ring groups.
--
*Isabelle La *
Project Management, IT Dept.
* Please note my email has changed: *
ila@thekey.com <https://brand.thekey.com/esg/ila@thekey.com>
Direct: 650-231-5733
Fax: 919-377-9020
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>