Hi Sophia,
I understand the processing error that occured on Friday.
Thank you for the update and glad all is resolved.
Kristal Parris RN, BScN
Client Success Manager
TheKey LLC
Email: Kristal.Parris@thekey.com
Website: Thekey.com
On Mon, Sep 29, 2025, 12:26 PM Sophia Jantz <billing@thekey.com> wrote:
> Hi Kristal,
>
> Good morning. We apologize for the error, there was an issue with the
> credit card processing system on Friday 9/26/25. This has been resolved, I
> have processed invoice 1140836 in the amount of $409.50 for pay. We
> apologize for any inconveniance this may have caused. Thank you.
>
> Respectfully,
>
> Sophia Jantz
> Collections and Contact Specialist 2| TheKey
> Phone: 866-226-1702
> billing@thekey.com
>
> <http://www.thekey.com/>
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> On Sat, 27 Sep at 1:02 PM , Kristal Parris <kristal.parris@thekey.com>
> wrote:
> Hi Kaushala,
>
> We apologize for this and will have this matter looked into ASAP.
>
> Kristal Parris RN, BScN
> Client Success Manager
> TheKey LLC
> Email: Kristal.Parris@thekey.com
> Website: Thekey.com
>
> On Sat, Sep 27, 2025, 1:01 PM Kaushala Mahesan <kaymahesan@gmail.com>
> wrote:
>
>> Hi Kristal,
>>
>> How are you?
>>
>> I'm wondering if you can let me know whom to contact at your agency to
>> discuss a declined payment?
>>
>> I have called the credit card company, there is nothing wrong with the
>> card at all and they are saying there was no system issue yesterday, so I
>> am at a loss to explain why the payment was not processed.
>>
>> Thanks so much. This can wait until Monday from my side, I just wanted
>> to send an email before I forget to follow up. Have a good weekend.
>>
>> Kaushala
>>
> 1230560:611100
>