FYI Jeannie — I have no record of a communication from Alejandro — not sure how he reached out to me or what I might have missed.
Please let me know what else might be necessary to bring this to a successful conclusion.
Best,
Andrew
________________________________
From: Andrew Samet <asamet13@outlook.com>
Sent: Monday, November 24, 2025 6:23 PM
To: Jeannie Ortiz <ltci@thekey.com>; tt@thekey.com <tt@thekey.com>
Cc: joey.taylor@thekey.com <joey.taylor@thekey.com>
Subject: RE: Re: Long term Care Policy Coverage Issue - [#1295324]
Thank you!
-------- Original message --------
From: Jeannie Ortiz <ltci@thekey.com>
Date: 11/24/25 5:53 PM (GMT-05:00)
To: tt@thekey.com
Cc: joey.taylor@thekey.com, asamet13@outlook.com
Subject: Re: Re: Long term Care Policy Coverage Issue - [#1295324]
Good evening.
I wanted to provide you with an update regarding our communications with Unum. I spoke with Suzanne, and she confirmed that the information I previously submitted has been received, although it has not yet been reviewed. I will follow up tomorrow to check if they require any additional information and to inquire about the current status.
Thank You,
Jeannie Ortiz
Finance Onboarding & Experience Manager
jeannie.ortiz@thekey.com
Phone: 855.205.8007|Fax: 813.693.5625 |Email: ltci@thekey.com<mailto:ltci@thekey.com>
[https://ci3.googleusercontent.com/proxy/wEJEqVPGg4J91wCsbY-DIjgycOvZPYbeie-E6WSayZso_cmcCX_oH_b7FY0N7q9Ae2xTOXYL-xBSjysXhCuieobBoA=s0-d-e1-ft#https://signature.thekey.com/img/tk_logo_sig.png]
On Fri, 21 Nov at 11:16 AM , Alejandro Aponte <ltci@thekey.com> wrote:
You are most welcome, and yes Joey feel free to forward to Andrew if Tim is also okay with it, I see no issue with that.
Respectfully,
Alejandro Aponte
Finance Onboarding Analyst III | TheKey
Long Term Care Insurance Customer Service - (855) 205-8007
Long Term Care Insurance Fax - (813) 693-5625
Billing Support Customer Service - (866) 226-1702
Billing Support Email - Billing@thekey.com
<http://www.thekey.com/> [https://lh7-rt.googleusercontent.com/docsz/AD_4nXf75-DduulQP0xCXu5a_k1GnDZgrH2n4lw_YnP_EKgHcvAN5Fs2Yiz2v4H64OjB0hSxCFfDN4zjvL3JWKdSDRQ6EcmybhhdrvyF9m-xKIA7Ru93Tc3wU4va9nnqH49c-TFn3JzmpA?key=V5mKPZVpqe0VLiGYg_VB1A75] <http://www.thekey.com/>
On Fri, 21 Nov at 11:06 AM , LTCi Support <ltci@thekey.com> wrote:
Understood, thanks for the update.
On Fri, Nov 21, 2025 at 10:58 AM Alejandro Aponte <ltci@thekey.com<mailto:ltci@thekey.com>> wrote:
Hello again,
I have not heard back from Andrew, but attached is the letter Jeannie drafted and submitted to UNUM and we also submitted a slide deck provided to us by compliance about TheKey's mission and principles.
I am going to close this out on our end, but please let me know how we can assist further. If UNUM accepts this information as the two missing criteria's then they will approve us as a provider and process the invoices we submitted for reimbursement if the claim is approved.
Respectfully,
Alejandro Aponte
Finance Onboarding Analyst III | TheKey
Long Term Care Insurance Customer Service - (855) 205-8007
Long Term Care Insurance Fax - (813) 693-5625
Billing Support Customer Service - (866) 226-1702
Billing Support Email - Billing@thekey.com<mailto:Billing@thekey.com>
<http://www.thekey.com/> [https://lh7-rt.googleusercontent.com/docsz/AD_4nXf75-DduulQP0xCXu5a_k1GnDZgrH2n4lw_YnP_EKgHcvAN5Fs2Yiz2v4H64OjB0hSxCFfDN4zjvL3JWKdSDRQ6EcmybhhdrvyF9m-xKIA7Ru93Tc3wU4va9nnqH49c-TFn3JzmpA?key=V5mKPZVpqe0VLiGYg_VB1A75] <http://www.thekey.com/>
On Wed, 19 Nov at 10:25 AM , LTCi Support <ltci@thekey.com<mailto:ltci@thekey.com>> wrote:
Thanks Alejandro. Keep us posted if you hear back.
1295324:611100