Hi Tim,
This was brought to my attention yesterday. The benefits team did this in
error and this employee has been activated again. I let Ali Puckett know
and we will be working with benefits on their process going forward.
Thank you,
Andrea
On Wed, Oct 16, 2024 at 8:19 AM Timothy Thomas <tt@thekey.com> wrote:
> Hi Andrea,
>
> Could you please assist with Will's email below? It seems the HR Service
> Center deactivated a caregiver in Wellsky without advising the local team.
> Is this common practice?
>
> Thanks!
>
> ---------- Forwarded message ---------
> From: Will Reid <wreid@thekey.com>
> Date: Tue, Oct 15, 2024 at 8:21 PM
> Subject: Fwd: Clarification on Caregiver deactivation
> To: Timothy Thomas <tt@thekey.com>
>
>
> Hey Tim,
> Check out the email below. This is concerning. Are you aware of this
> practice?
>
> Thanks
>
>
> Will Reid
> Partner
> * Please note my email has changed: *
> wreid@thekey.com <https://brand.thekey.com/esg/wreid@thekey.com>
> 513-707-2304
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
> ---------- Forwarded message ---------
> From: HR Service Center Support <HRServiceCenter@thekey.com>
> Date: Tue, Oct 15, 2024 at 4:02 PM
> Subject: Re: Clarification on Caregiver deactivation
> To: <apuckett@thekey.com>
> CC: <wreid@thekey.com>, <lwhite@thekey.com>, <ssudberry@thekey.com>
>
>
> Hi Ali,
>
> Thank you for contacting the HR Service Center. I am happy to help you!
>
> To best assist with your inquiry, I will ask the Human Resources Manager
> to connect with you.
>
> If you have any questions, please reply to this email.
>
> Thank you,
> Your Human Resources Service Center
> 1.888.874.8088
>
> You can follow the progress of your inquiry by clicking this link:
> https://thekey.freshservice.com/helpdesk/tickets/137204
>
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>
> On Tue, Oct 15 3:54 PM , Ali <apuckett@thekey.com> wrote:
> HR team-
>
> We had a caregiver named Karron Middlebrooks (employee ID: 315127) who was
> deactivated today in Wellsky without explanation to us locally. Our
> caregiver ambassador had sent her a written warning recently due to her
> attendance issues and she responded saying she had a doctor's note due to a
> chronic health condition, which she showed us. Our Caregiver
> ambassador inquired with HR about how to proceed and was advised to have
> her speak to HR about how to acquire ADA accommodations, which was done.
> Linda, the ambassador, was also advised to allow HR to take it from there
> but we still had her scheduled with a client today and discovered today
> that she was deactivated in Wellsky externally.
> Please advise why this occurred and why we weren't informed. This caused a
> great inconvenience to the client and our staffing team.
>
> --
> *Ali Puckett, CDP*
> General Manager-Cincinnati
> apuckett@thekey.com
> cell: 513-390-0905
> office: 513-891-2273 option 3
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> [#INC-137204]:424188:fs
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--
*Andrea Goble*
HR Manager - East Division
andrea.goble@thekey.com <erika.holtman@thekey.com>
(737) 284-9587
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