Re: [External] Bank notification of direct deposit refusal to old account

Thank you for your assistance.

On Tue, Jul 30, 2024 at 11:36 AM Timothy Thomas <tt@thekey.com> wrote:

> This has been completed.
>
> On Tue, Jul 30, 2024 at 2:10 PM Girlie Gorospe-Nitafan <
> gnitafan@thekey.com> wrote:
>
>> The after tax amount was in the other email I sent this morning, it's
>> $1903.48. I have included the correct bank (new) account for Wendy in that
>> other email as well.
>>
>> [image: image.png]
>>
>>
>> Thank you.
>>
>> You may also reach out to our HR Service Center *@ 888-874-8088
>> OR HRSERVICECENTER@THEKEY.COM <HRSERVICECENTER@THEKEY.COM>*
>>
>> Best,
>>
>> *Gee Gorospe-Nitafan *
>> Sr. Payroll Manager
>> * Please note my email has changed: *
>> gnitafan@thekey.com <https://brand.thekey.com/esg/gnitafan@thekey.com>
>> 408-769-6590
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> On Tue, Jul 30, 2024 at 11:04 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> I usually receive an official etransfer request from @Lisa Barker
>>> <lisa.barker@thekey.com> - I don't have the after tax amount.
>>>
>>> On Tue, Jul 30, 2024 at 12:47 PM Girlie Gorospe-Nitafan <
>>> gnitafan@thekey.com> wrote:
>>>
>>>> Hi Tim,
>>>>
>>>> I want to make sure that you received the other email I sent this
>>>> morning, confirming that a rejection notice came through and that we are
>>>> good to go in issuing the e-transfer to Wendy for deposit to her new bank
>>>> account.
>>>>
>>>>
>>>> Thank you.
>>>>
>>>> You may also reach out to our HR Service Center *@ 888-874-8088
>>>> OR HRSERVICECENTER@THEKEY.COM <HRSERVICECENTER@THEKEY.COM>*
>>>>
>>>> Best,
>>>>
>>>> *Gee Gorospe-Nitafan *
>>>> Sr. Payroll Manager
>>>> * Please note my email has changed: *
>>>> gnitafan@thekey.com <https://brand.thekey.com/esg/gnitafan@thekey.com>
>>>> 408-769-6590
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>> On Tue, Jul 30, 2024 at 6:26 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>
>>>>> Hi Girlie,
>>>>>
>>>>> I'm ok proceeding with an etransfer provided we can get confirmation
>>>>> of the rejection prior to the next pay period.
>>>>>
>>>>> On Mon, Jul 29, 2024 at 9:41 PM Girlie Gorospe-Nitafan <
>>>>> gnitafan@thekey.com> wrote:
>>>>>
>>>>>> Hi Germaine and Tim
>>>>>>
>>>>>> Deferring this to you. Please advise on how to proceed. As of this
>>>>>> time, we have not received the funds back nor a notice of rejection from
>>>>>> Dayforce. The only proof that Wendy is providing is the date the bank
>>>>>> account closed, which was 07/24. Payroll was completed and submitted on
>>>>>> 07/23. I'm not sure of Ceridian's timing in releasing the funds but that 1
>>>>>> day could be material. The $35 service fee is a standard fee for requesting
>>>>>> a trace #. It doesn't need to be charged to the EE.
>>>>>>
>>>>>> Typically, we do not re-issue funds unless we have the funds back.
>>>>>> But given Wendy's circumstances and her mortgage being up, please advise.
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>>
>>>>>>
>>>>>> ---------- Forwarded message ---------
>>>>>> From: Wendy Loper <wendy.loper@thekey.com>
>>>>>> Date: Mon, Jul 29, 2024, 4:49 PM
>>>>>> Subject: Fwd: [External] Bank notification of direct deposit refusal
>>>>>> to old account
>>>>>> To: Girlie Gorospe-Nitafan <gnitafan@thekey.com>
>>>>>> Cc: Timothy Thomas <tt@thekey.com>
>>>>>>
>>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> Does the information below not indicate that the funds could not have
>>>>>> been transferred because the account is closed?
>>>>>> Scotia Bank has already informed me that the funds were not
>>>>>> delivered. How is this not adequate proof?
>>>>>>
>>>>>> I was informed that I would be e tranfered as soon as proof was
>>>>>> received. The information below clearly indicates that. Furthermore,
>>>>>> I advised accounting immediatley after the account was closed and
>>>>>> provided my new banking information. The information below even provides
>>>>>> the date of closure. I do not understand why there would be a penalty
>>>>>> charge of $35.00. Changing banking information is a fairly common
>>>>>> occurance. My mortgage was up for re newal and we re morgaged with another
>>>>>> banking institution hence the closure.
>>>>>>
>>>>>>
>>>>>> Please advise.
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>>
>>>>>> *Wendy Loper DSW, LPN*
>>>>>>
>>>>>>
>>>>>> *Gestionnaire des Soins*
>>>>>>
>>>>>> *Client Success Manager*
>>>>>>
>>>>>> 514-907-5065
>>>>>>
>>>>>> TheKey.ca   <https://thekey.ca/>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>>
>>>>>> ---------- Forwarded message ---------
>>>>>> From: Seale, Taylor <taylor.seale@scotiabank.com>
>>>>>> Date: Mon, Jul 29, 2024 at 4:17 PM
>>>>>> Subject: RE: [External] Bank notification of direct deposit refusal
>>>>>> to old account
>>>>>> To: Wendy Loper <wendy.loper@thekey.com>,
>>>>>> marc-anthony.kateb@scotiabank.com <marc-anthony.kateb@scotiabank.com>
>>>>>> Cc: Girlie Gorospe-Nitafan <gnitafan@thekey.com>
>>>>>>
>>>>>>
>>>>>> Hi Wendy,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Sorry for the delay. Unfortunately, our system does not have any way
>>>>>> of proving that a payment was returned due to a closed account. I will
>>>>>> provide a screen shot stating when exactly the account was closed and
>>>>>> hopefully this will help. Additionally, there was a massive system glitch
>>>>>> on Friday effecting all scotia clients direct deposits therefore this might
>>>>>> be an additional delay in the payment being returned.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>>
>>>>>>
>>>>>>  *Taylor Seale*
>>>>>> Chef Expérience Client  |  Customer Experience Lead
>>>>>>
>>>>>> *___________________________________________________________________*
>>>>>>
>>>>>> *Banque Scotia* *| Succursale Vaudreuil-Dorion*
>>>>>>
>>>>>> *Scotiabank* *| Vaudreuil-Dorion Branch*
>>>>>>
>>>>>> 3070 Boul. De La Gare, Vaudreuil-Dorion, QC J7V 0H1
>>>>>> <https://www.google.com/maps/search/3070+Boul.+De+La+Gare,+Vaudreuil-Dorion,+QC+J7V+0H1?entry=gmail&source=g>
>>>>>>
>>>>>> T 450.455.2763 x 4401     F 450.455.2382
>>>>>>
>>>>>>
>>>>>>
>>>>>> taylor.seale@scotiabank.com
>>>>>>
>>>>>> taylor.seale@banquescotia.com <antonella.pagotto@banquescotia.com>
>>>>>>
>>>>>> banquescotia.com <http://www.banquescotia.com/> | scotiabank.com
>>>>>> <http://www.scotiabank.com/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Banque Scotia est un nom commercial utilisé par La Banque de
>>>>>> Nouvelle-Écosse
>>>>>>
>>>>>> Scotiabank is a business name used by The Bank of Nova Scotia
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *De :* Wendy Loper <wendy.loper@thekey.com>
>>>>>> *Envoyé :* lundi, juillet 29, 2024 12:33 PM
>>>>>> *À :* marc-anthony.kateb@scotiabank.com; Seale, Taylor <
>>>>>> taylor.seale@scotiabank.com>
>>>>>> *Cc :* Girlie Gorospe-Nitafan <gnitafan@thekey.com>
>>>>>> *Objet :* [External] Bank notification of direct deposit refusal to
>>>>>> old account
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hello Marc and Taylor,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Customer Service at Scotia has forwarded your names to me in
>>>>>> order for you to send proof of confirmation that my direct deposit that was
>>>>>> sent to my old account ( closed last Wednesday at your branch location) has
>>>>>> been rejected. My employer ( noted in this email ) cannot e-transfer my pay
>>>>>> with  confirmation form you first. Can this be expedited as fast as
>>>>>> possible ?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Wendy Loper DSW, LPN*
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Gestionnaire des Soins*
>>>>>>
>>>>>> *Client Success Manager*
>>>>>>
>>>>>>
>>>>>>
>>>>>> 514-907-5065
>>>>>>
>>>>>>
>>>>>>
>>>>>> *TheKey.ca*   <https://thekey.ca/>
>>>>>>
>>>>>>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
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>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Tim Thomas*
>>>>> Head of Canada Division | *TheKey*
>>>>> Mobile: 514.591.9387
>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>
>>>>
>>>
>>> --
>>>
>>> *Tim Thomas*
>>> Head of Canada Division | *TheKey*
>>> Mobile: 514.591.9387
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>
> --
>
> *Tim Thomas*
> Head of Canada Division | *TheKey*
> Mobile: 514.591.9387
> [image: TheKey] <https://www.thekey.com/>
>