Will be discussing this c Steph shortly and get back to you.
Thanks
Dom
Dominique Jacobs <https://twitter.com/hcamontreal>
<https://www.facebook.com/HCAGreaterMTL>
<https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
*Client Care Manager*
Tel: 514.907.5065 | Fax: 514.221.4265
djacobs@homecareassistance.com | Homecareassistancemontreal.ca
<https://www.homecareassistancemontreal.ca/>
On Thu, Nov 24, 2022 at 11:06 AM Timothy Thomas <tt@thekey.com> wrote:
> Are they on continuous service? If they’re willing to drop off the check
> in Westmount that’s fine for the balance.
>
> On Thu, Nov 24, 2022 at 11:04 AM Stephanie Demers <
> sdemers@homecareassistance.com> wrote:
>
>> Thanks Sandra.
>> For context: They are an elderly couple (no children) who have been
>> trying to set up payment via the bank.
>> They lost their password, etc, etc, etc.
>> Today, they've offered to send us a check (or even drop it off at the
>> Westmount office) for the balance they owe OR wait a couple more days to
>> get things sorted out at the bank.
>>
>> Let me know.
>> Thanks
>>
>> On Thu, Nov 24, 2022 at 11:02 AM Sandra Daoust <
>> sdaoust@homecareassistance.com> wrote:
>>
>>> Hi Timothy,
>>>
>>> I need approval for a cheque payment. We have a client that started
>>> recently. Can't do e-trsfs, doesn't want to do credit card. They took our
>>> banking info to pay by direct deposit to us. Long story short, they have
>>> been unable to set it up properly at the bank. Steph has been in touch
>>> several times and they are trying but are still unable to submit a payment.
>>> They currently owe just over $3K and are asking if they can send a cheque
>>> to cover what is owed until they sort it out.
>>>
>>> Please advise.
>>> Thanks
>>> Sandra
>>>
>>>
>>>
>>> Sandra Daoust <https://twitter.com/hcamontreal>
>>> <https://www.facebook.com/HCAGreaterMTL>
>>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>>
>>> *Gestionnaire des finances/Finance Manager - Canada*
>>>
>>> Tel: 514.907.5065 | Fax: 514.221.4265
>>>
>>> sdaoust@homecareassistance.com | Homecareassistancemontreal.ca
>>> <https://www.homecareassistancemontreal.ca/>
>>>
>>>
>>>
>>>
>>
>> --
>>
>>
>>
>> Stephanie Demers <https://twitter.com/hcamontreal>
>> <https://www.facebook.com/HCAGreaterMTL>
>> <https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>
>>
>> * Gestionnaire du personnel / Staffing Manager *
>>
>> Tel: 514.907.5065 | Fax: 514.221.4265 <5142214265>
>>
>> sdemers@homecareassistance.com | Homecareassistancemontreal.ca
>> <https://www.homecareassistancemontreal.ca/>
>>
>> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>