Re: Our rates are changing

Wonderful, thank you Poulami.

On Wed., Nov. 23, 2022, 1:39 p.m. Poulami Shah, <poulami.shah@thekey.com>
wrote:

> Hi Cheryl,
>
> I chatted with Donna and she is okay with $1.5. She mentioned to me that
> she didn't get the previous email on Nov 7th, I apologised and said it
> might have landed in the junk or spam.
> Everything is sorted now, I will let Sam know.
>
> *Best regards*
> *Pauli Shah*
> *Client Success Manager*
> *Home Care Assistance *
> *Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region*
> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 289-412-1441
> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200
>
>
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>
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>
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>
> On Wed, Nov 23, 2022 at 9:31 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Ok
>>
>> On Wed, Nov 23, 2022 at 9:23 AM Cheryl Cartwright <ccartwright@thekey.com>
>> wrote:
>>
>>> We don't want to lose her. Perhaps 1.5 is easier for her to digest.
>>>
>>> On Wed., Nov. 23, 2022, 10:19 a.m. Timothy Thomas, <tt@thekey.com>
>>> wrote:
>>>
>>>> Let me know what you recommend. 3$ represents 7.8%, roughly the rate of
>>>> inflation.
>>>>
>>>> On Tue, Nov 22, 2022 at 9:26 PM Cheryl Cartwright <
>>>> ccartwright@thekey.com> wrote:
>>>>
>>>>> I think we need to rethink the amount if her raise. 3 dollars does
>>>>> seem like a lot for someone already paying 38 and she made it clear it's
>>>>> hard to stomach. Just my thoughts.
>>>>>
>>>>> On Tue., Nov. 22, 2022, 9:56 p.m. Angie Kunnath, <akunnath@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Thanks Cheryl. Sometimes our emails end up in junk folders. If
>>>>>> Poulami can give a call to the client to explain it will be better. Donna
>>>>>> has been a client of ours for a while now. We cared for her father until
>>>>>> his passing and now we support her mom. She is quite reasonable and
>>>>>> probably will be amenable to the rate increase.
>>>>>>
>>>>>> Angie Kunnath
>>>>>>
>>>>>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington,
>>>>>> Waterloo & Wellington region*
>>>>>>
>>>>>> 375 University Ave E, Waterloo, ON, N2K3M7Tel: 519-954-2111
>>>>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel:
>>>>>> 905-337-1200
>>>>>>
>>>>>> *www.**H**o <http://homecareassistancewaterloo.ca/>*
>>>>>>
>>>>>> *me <http://homecareassistancewaterloo.ca/>Care
>>>>>> <http://homecareassistancewaterloo.ca/>Assistance
>>>>>> <http://homecareassistancewaterloo.ca/>Waterloo
>>>>>> <http://homecareassistancewaterloo.ca/>.ca
>>>>>> <http://homecareassistancewaterloo.ca/>www
>>>>>> <http://www.homecareassistanceguelph.ca/>.Home
>>>>>> <http://www.homecareassistanceguelph.ca/>Care
>>>>>> <http://www.homecareassistanceguelph.ca/>Assistance
>>>>>> <http://www.homecareassistanceguelph.ca/>Guelph
>>>>>> <http://www.homecareassistanceguelph.ca/>.ca
>>>>>> <http://www.homecareassistanceguelph.ca/>*
>>>>>> *www <http://www.homecareassistanceoakville.ca/>.Home
>>>>>> <http://www.homecareassistanceoakville.ca/>Care
>>>>>> <http://www.homecareassistanceoakville.ca/>Assistance
>>>>>> <http://www.homecareassistanceoakville.ca/>Oakville
>>>>>> <http://www.homecareassistanceoakville.ca/>.ca
>>>>>> <http://www.homecareassistanceoakville.ca/>**www
>>>>>> <http://www.homecareassistancemississauga.ca/>.Home
>>>>>> <http://www.homecareassistancemississauga.ca/>Care
>>>>>> <http://www.homecareassistancemississauga.ca/>Assistance
>>>>>> <http://www.homecareassistancemississauga.ca/>Mississauga.
>>>>>> <http://www.homecareassistancemississauga.ca/>ca
>>>>>> <http://www.homecareassistancemississauga.ca/>*
>>>>>>
>>>>>>
>>>>>> *Changing the Way the World Ages*
>>>>>>
>>>>>> On Nov 22, 2022, at 8:49 PM, Cheryl Cartwright <
>>>>>> ccartwright@thekey.com> wrote:
>>>>>>
>>>>>> 
>>>>>> She was informed. This is the email.
>>>>>>
>>>>>> ---------- Forwarded message ---------
>>>>>> From: Cheryl Cartwright <ccartwright@thekey.com>
>>>>>> Date: Mon., Nov. 7, 2022, 5:40 p.m.
>>>>>> Subject: Our rates are changing
>>>>>> To: <donn.renzetti@gmail.com>
>>>>>>
>>>>>>
>>>>>> Good Evening,
>>>>>>
>>>>>> Please find attached our new rate structure and commencement date.
>>>>>>
>>>>>> Should you have any questions or concerns please do not hesitate to
>>>>>> contact us,
>>>>>>
>>>>>> Cheryl
>>>>>>
>>>>>> --
>>>>>> *Cheryl Cartwright*
>>>>>> *Regional, Client Success, Canada *
>>>>>> Home Care Assistance
>>>>>> Office: 416-488-8777 <4164888777>
>>>>>> Toronto, ON (EST)
>>>>>> torontohomecareassistance.ca
>>>>>> <https://www.torontohomecareassistance.ca/>
>>>>>> ---
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>>>>>> Champions of Longevity
>>>>>> ccartwright@homecareassistance.com
>>>>>> <Donna Renzetti.pdf>
>>>>>>
>>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>> (514) 591-9387
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>