--Apple-Mail=_4FEEF300-3451-4A1E-BC44-18A828492C1D Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Yes, I think so. Let me look. =EF=BF=BC Tim Thomas Sr. 514: 726 7647 tthomas@thekey.com > On Feb 7, 2024, at 12:26 PM, Timothy Thomas wrote: >=20 > That's not an email from the billing team. That is the default email = template that goes out when we send invoices to clients.=20 >=20 > @Tim Thomas We need to update this and = remove the e-transfer language as we're no longer offering it to new = clients. Can you help with that? >=20 > On Wed, Feb 7, 2024 at 11:39=E2=80=AFAM Joey Taylor = > wrote: >>=20 >>=20 >> ---------- Forwarded message --------- >> From: Pearl Eliadis > >> Date: Fri, Feb 2, 2024 at 7:53=E2=80=AFPM >> Subject: Re: Phone Call >> To: Joey Taylor > >>=20 >>=20 >> Hi Joey, I went back to my emails and I found this, which states that = we could pay by interac transfer =E2=80=94 & not a one-off payment = facility. This appears to be the source of the misunderstanding. Here = is the email from billing.=20 >>=20 >> Your invoice is attached.=20 >>=20 >> Your method of payment will be charged.=20 >>=20 >> If you are paying by e-transfer, please send the full amount to = adminmtl@homecareassistance.com = . Please reference the invoice = number on the e-transfer payment. You do not need a password for the = e-transfer.=20 >>=20 >> Thank you for your business - we appreciate it very much.=20 >>=20 >> Soins =C3=A0 Domicile / Home Care Assistance (Montr=C3=A9al) Inc.=20 >> 4464 Ste. Catherine Ouest=20 >> Westmount, QC=20 >> H3Z 1R7=20 >> (514) 907-5065 >>=20 >> ________________ >>=20 >> I totally understand the situation you=E2=80=99re in and again, = we=E2=80=99re happy to do whatever needs to be done to make sure that = all of this works. I can be the person that you are dealing with going = forward just to avoid misunderstandings. Email should be to the three of = us and I=E2=80=99m happy to handle Communications. >>=20 >> As I said on the phone, I=E2=80=99m sure you=E2=80=99ll get the right = tone and be your usual tactful self. >>=20 >> There=E2=80=99s no need to respond to this email and I=E2=80=99ll = just wait to get your email to the three of us. >>=20 >> Thanks very much >>=20 >>> On Feb 2, 2024, at 19:11, Joey Taylor > wrote: >>>=20 >>> =EF=BB=BF >>> Hey Pearl, >>>=20 >>> Sorry I just saw your message, I tried calling but got your = voicemail. Let=E2=80=99s talk Monday, I won=E2=80=99t send any emails = until we speak.=20 >>>=20 >>> Have a great weekend,=20 >>>=20 >>> Joey Taylor >>> Directeur G=C3=A9n=C3=A9ral/General Manager >>> 514-907-5065 >>> TheKey.ca=C2=A0=C2=A0 >>>=20 >>>=20 >>>=20 >>> On Fri, Feb 2, 2024 at 6:29 PM Pearl Eliadis > wrote: >>>> Sorry Joey, feel free to call any time until 7 on my cell at 514 = 771 9462. I should have specified that=E2=80=A6 >>>> _____________________________ >>>> This e-mail message is privileged, confidential and subject to = copyright. Any unauthorized use or disclosure is prohibited. >>>> Le contenu du pr=C3=A9sent courriel est privil=C3=A9gi=C3=A9, = confidentiel et soumis =C3=A0 des droits d'auteur. Il est interdit de = l'utiliser ou de le divulguer sans autorisation. >>>>=20 >>>>=20 >>>>> On Feb 2, 2024, at 6:10=E2=80=AFPM, Joey Taylor = > wrote: >>>>>=20 >>>>> =EF=BB=BF >>>>=20 >>>>> Good Evening Pearl,=20 >>>>>=20 >>>>> I tried to reach you at the number below but unfortunately got = your voicemail. I can give you a call back Monday or until 7PM tonight.=20= >>>>>=20 >>>>> Let me know what works best,=20 >>>>>=20 >>>>> Joey Taylor >>>>> Directeur G=C3=A9n=C3=A9ral/General Manager >>>>> 514-907-5065 >>>>> TheKey.ca=C2=A0=C2=A0 >>>>>=20 >>>>>=20 >>>>>=20 >>>>> On Fri, Feb 2, 2024 at 5:58 PM Pearl Eliadis = > wrote: >>>>>> Hi Joey, >>>>>>=20 >>>>>> I spoke to my mom and you and I should have a quick chat before = you send the email. You can call me at this number. >>>>>>=20 >>>>>> Thanks very much. >>>>>>=20 >>>>>> B.Sc., B.C.L., L.L.B., B.C.L. (Oxon), Lawyer | Avocate (elle = /she/her) >>>>>> Barreau du Qu=C3=A9bec | Law Society of Ontario >>>>>> Office Telephone: +1 (514) 344-5431 | Email: = eliadis@rights-law.net | Fax +1 (514) = 739-0308 | Web site: http://www.rights-law.net = Skype: pearl.eliadis =20 >>>>>> _____________________________ >>>>>> This e-mail message is privileged, confidential and subject to = copyright. Any unauthorized use or disclosure is prohibited. >>>>>> Le contenu du pr=C3=A9sent courriel est privil=C3=A9gi=C3=A9, = confidentiel et soumis =C3=A0 des droits d'auteur. Il est interdit de = l'utiliser ou de le divulguer sans autorisation. >>>>>>=20 >>>>>>=20 >>>>>>> On Feb 2, 2024, at 11:57=E2=80=AFAM, Pearl Eliadis = > wrote: >>>>>>>=20 >>>>>>> =EF=BB=BF >>>>>>>=20 >>>>>>> Hi Joey, I just tried calling and was not able to be put through = to you. I can=E2=80=99t be reached between now and at at least 430 but I = will try calling back around 430. >>>>>>>=20 >>>>>>> Bye-bye for now. >>>>>>>=20