----==_mimepart_69138d3b783f2_1fd2158f1a08971876d7 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Marilyn, The credit card information provided on the Credit Card form= uploaded 11/7/2025 and 11/3/2025 is the same information. I am wonderin= g if we have a digit off? =C2=A0Is the last 4 digits - 0120? =C2=A0I trie= d to add using 0120 and 0100, but both decline. Laurie Simpson Fi= nance Onboarding |=C2=A0TheKey Long Term Care Insurance=C2=A0|=C2=A0TheK= ey Tele (855) 205-8007 Fax (813) 693-5625 Laurie.Simpson@thekey.com = On Fri, 7 Nov at 7:43 PM , Marilyn Navaja = wrote:=C2=A0 Hello Laurie,=C2=A0 I hope you are well.=C2=A0 Ju= st to let you know that I downloaded on the client's file the updated Sig= ned Pre Authorized Payment of the new client Neumann, Wendy.=C2=A0 Pleas= e=C2=A0let me know if you need some more information.=C2=A0 Thank you an= d have a great weekend.=C2=A0 Sincerely,=C2=A0 Marilyn Navaja Client= Success Manager=C2=A0 Cellphone : 236-638-9350 Office: 7782793634 em= ail: marilyn.navaja@thekey.com 1861 Marine Drive=C2=A0 West Vancouver V= 7V1J7 TheKey.ca=C2=A0=C2=A0 On Thu, Nov 6, 2025 = at 11:02=E2=80=AFAM Laurie Simpson wrote: = Marilyn, For new client Wendy Neumann, the credit card given at star= t of care has been declined.=C2=A0 Please obtain new payment information = and please obtained signed payment form.=C2=A0 The only currently on file= is not signed. Thank you, Laurie Simpson Finance Onboardi= ng |=C2=A0TheKey Long Term Care Insurance=C2=A0|=C2=A0TheKey Tele (855)= 205-8007 Fax (813) 693-5625 Laurie.Simpson@thekey.com=0D =0D =0D =0D =0D =0D ----==_mimepart_69138d3b783f2_1fd2158f1a08971876d7 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Marilyn, =0D =0D The credit card information provided on the Credit Card = form uploaded 11/7/2025 and 11/3/2025 is the same information. =0D I am wondering if we have a digit off? =C2=A0Is the last= 4 digits - 0120? =C2=A0I tried to add using 0120 and 0100, but both decl= ine. =0D =0D =0D =0D Laurie Simpson =0D =0D Finance Onboarding |=C2= =A0 TheKey =0D =0D =0D Long Term Care Insurance=C2=A0 |=C2=A0 TheKey =0D =0D Tele (85= 5) 205-8007 =0D Fax (813= ) 693-5625 =0D Laurie.Simpson@thekey.com =0D =0D =0D =0D On F= ri, 7 Nov at 7:43 PM , Marilyn Navaja <maril= yn.navaja@thekey.com> wrote:=C2=A0 =0D =0D Hel= lo Laurie,=C2=A0 =0D =0D I h= ope you are well.=C2=A0 =0D =0D Jus= t to let you know that I downloaded on the client's file the updated Sign= ed Pre Authorized Payment of the new client Neumann, Wendy.=C2=A0 =0D= Ple= ase=C2=A0let me know if you need some more information.=C2=A0 =0D Tha= nk you and have a great weekend.=C2=A0 =0D =0D =0D Sincerel= y,=C2=A0 Marilyn Navaja Client Success Manager=C2=A0 =0D =0D Cellphon= e : 236-638-9350 =0D =0D Office: = 7782793634 =0D =0D email: marilyn.navaja@thekey.com =0D =0D 1861 Marine Drive=C2=A0 =0D West Vancouver V7V1J7 =0D TheKey= .ca =C2=A0=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On Thu, Nov 6, 2025 at 11:02=E2=80=AFAM Laurie Simpson < clientservice@thekey= .com > wrote: =0D =0D <div style=3D'font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;fon= t-size: