I'm sure you're really broken up about it.
On Wed, Mar 15, 2023 at 10:49 AM Timothy Thomas <tt@thekey.com> wrote:
> Sorry I missed it :(
>
> On Wed, Mar 15, 2023 at 1:46 PM Erica Smith <erica@thekey.com> wrote:
>
>> Hi Chuck,
>> Great to connect this morning --- Looks like the Vancouver 'Looking for
>> work' will be remedied by the info provided by Amy below. Beyond that - Amy
>> enabled text reminders for shift clock ins (which will also fix the
>> Supplies/PPE) issue. I have requested the office clock in report from DART,
>> and will send it over once I have !
>> Best,
>> Erica
>>
>> On Thu, Mar 2, 2023 at 6:26 AM Amy Freeman <afreeman@thekey.com> wrote:
>>
>>> Good Morning,
>>>
>>> Vancouver is not seeing any data with regards to the Looking for Work
>>> because the Caregiver profiles in clear care do not have an entry in the
>>> external id field. We store this data using the employee ID (which should
>>> be input in the external ID field) and Vancouver Caregivers are blank. Once
>>> this data is updated you will see results on the report.
>>>
>>> Have a great day!
>>>
>>> Amy
>>>
>>> *Amy Freeman*
>>> Senior Product Manager
>>> (650)722-8247
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>>> On Wed, Mar 1, 2023 at 1:31 PM Erica Smith <erica@thekey.com> wrote:
>>>
>>>> Hi Chuck & Tim,
>>>>
>>>> Thanks for the time today. Sharing a list of some of the topics we
>>>> discussed, and adding in some additional information I have received
>>>> following a conversation with Amy Freeman (Product Manager of the app, CC'd
>>>> here!)
>>>>
>>>>
>>>> - *Zero followup to Canadian tickets *- I have found over 100
>>>> tickets submitted from caregivers and office staff in Canada. I spot
>>>> checked probably 20, and all had a response from support either day of, or
>>>> within 24 hours. If there are specific examples you can provide where the
>>>> support team did not reply, please let me know!
>>>> - *When a CG is told they are offsite, and must provide info on
>>>> their location to clock in, this information doesn't reach anyone* -
>>>> This information is sent via email and text message to the team members
>>>> listed in the 'Primary Care Manager' and 'Scheduler' fields on the client's
>>>> Clear Care profile. If these fields are not filled out, no one will receive
>>>> notifications. There is also a report
>>>> <https://analytics.homecareassistance.com/caregiver_connect/caregiver_connect_offsite_clockin_out_detail>
>>>> in AP that highlights this information
>>>> - *No one is receiving PPE requests: *This information is sent via
>>>> email and text message to the team members listed in the 'Primary Care
>>>> Manager' and 'Scheduler' fields on the client's Clear Care profile. If
>>>> these fields are not filled out, no one will receive notifications. There
>>>> is also a report
>>>> <https://analytics.homecareassistance.com/caregiver_connect/caregiver_connect_client_shift_summary>
>>>> in AP that highlights this information: 'Requested Supplies' field within
>>>> the 'Client Shift Summary' report.
>>>> - *# in Location populates an error on the app:* Amy to test,
>>>> however apartment numbers should be contained to 'Address 2' field
>>>> - *Daylight Savings Problems*: Known issue on the Clear Care side.
>>>> Shifts scheduled for future days will have the incorrect time, once we
>>>> reach 'day of shift' the time should be correct. This is a known and
>>>> recurrent issue that we continue to flag to Clear Care
>>>> - *Android 13 'bounce' location - caregivers cannot clock in/out:* This
>>>> was a clock in/clock out bug (not isolated to a certain device type), this
>>>> has been fixed.
>>>> - *Updated Shifts not updating in CG App: *Shift should update
>>>> within 90 minutes of a change occurring in Clear Care (data is updated
>>>> every 90 minutes, so depending on when within the data update cycle the
>>>> shift update occurs, it could appear earlier - but 90 minutes at latest). Last
>>>> minute changes to shifts occurring on the current day can be updated by
>>>> using the Refresh Schedule option available in Caregiver Connect
>>>> App. Recommendation to have caregivers Refresh their schedules prior to
>>>> leaving home to go to a shift.
>>>> - *Inability to submit Care Notes: *This is a known bug that
>>>> impacts Android users that have 'predictive text' turned on. This should be
>>>> fixed with our next release - coming on March 13th.
>>>> - *Looking for Work? Vancouver caregivers click 'YES', nothing
>>>> happens:* Based on our reporting, this feature is enabled but it
>>>> doesn't show anyone has clicked. Amy is going to test this tomorrow in
>>>> production after data is refreshed overnight.
>>>>
>>>> Please let me know if I am missing anything!
>>>> Best,
>>>> Erica
>>>>
>>>>
>>>> --
>>>> Erica Smith
>>>> Head of Client Experience
>>>> * Please note my email has changed: *
>>>> erica@thekey.com <https://brand.thekey.com/esg/erica@thekey.com>
>>>> 203-722-5288
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>