Thank you! As soon as the requisition is opened, I will ask her to apply to
the position in Workday and extend the offer.
On Fri, Aug 26, 2022 at 10:50 AM Timothy Thomas <tt@homecareassistance.com>
wrote:
> Here is the candidate's resume.
>
> ---------- Forwarded message ---------
> From: Chandani Patel <cpatel@thekey.com>
> Date: Thu, Aug 18, 2022 at 6:07 PM
> Subject: Shyanne Hanson - Candidate for Scheduling Position
> To: Timothy Thomas <tt@homecareassistance.com>, Chuck Terlesky <
> cterlesky@thekey.com>
>
>
> Hi Chuck and Tim,
>
> I had a very nice prescreen with this applicant Shyanne. Please see below
> my notes for her.
>
> Shyanne has worked at Paramed since May of 2012 to Present. She is looking
> to leave as her mother is the director of operations and has now become a
> conflict of interest at work. She acknowledged that this is a scheduling
> coordinator and that she would be taking a step down from her role as a
> Supervisor of Coordination from Paramed. She is currently at a job where
> there is no room for growth and has no where to move up in the
> organization. She looks forward to a new company and a new challenge that
> will be able to support her growth in her career.
>
> She is looking for a full time position, and does have the flexibility to
> work evenings and weekends, she also does overnight on call at paramed so
> is used to being on call when needed. She enjoys working in the office as
> she feels that it is better when you have a physical presence at work.
>
> She provided 2 examples of difficult situations 1 client facing and 1
> staff facing:
>
> Client eg.1) : During covid they had a lot of upset clients who were at a
> loss of care hours as caregivers were not willing to work, or drive from
> clients home to home. She took that on herself and made sure the client's
> concerns were heard and acknowledged. They started to rearrange clients'
> care hours based on flexibility to ensure clients weren't at a loss of care
> hours by juggling caregivers' schedules who were willing to take on more
> hours.
>
> Caregiver eg. 2) They face an ongoing challenge of caregivers not wanting
> to drive anywhere more than 10 -15 minutes away from their home. Constantly
> declining shifts. She would have to remind caregivers they are compensated
> for their travel time and ask for time from them to build a more consistent
> schedule to reduce their travel time.
>
> I asked her if she could walk me through the process that she uses to deal
> with book offs/call offs: her response was, at the time of the sick call,
> accept it and remove them from shifts, immediately inform the care supervir
> and start looking for a staffing replacement. If a trend of sick calls is
> noticed, then they bring it to the attention of the Care supervisor and
> they would be the ones to follow up with the staff.
> She did acknowledge that each organization is different and may have a
> different way of doing things based on the organization's structure and
> will learn if our process is different.
>
> She has no problem answering a large number of calls coming in as she does
> this on a daily basis at her current job.
>
> Her wage expectation is $22.00/hr or a yearly salary of $43,000 based on
> the experience she would bring to our organization.
>
> I have attached a copy of her sume to this email.
>
> Hope it goes well tomorrow :)
>
> --
> Kind Regards,
>
> Chandani Patel
> Staffing Manager
> Home Care Assistance of Calgary, Alberta
> *Client Line:* 403-301-3777
> *HCA Line*: 825-801-5550
> *Direct*: 403-333-0999
> *Fax: *877-978-9090
> 37 Richard Way SW, Unit 305
> HomeCareAssistanceCalgary.ca
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