--0000000000004103bc0613917f42 Content-Type: multipart/alternative; boundary="0000000000004103bb0613917f41" --0000000000004103bb0613917f41 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable FYI- *From:* michelle.kenaga@thekey.com *Sent:* Tuesday, March 12, 2024 9:36 PM *To:* 'Cheryl Cartwright' *Subject:* RE: Vijay Rqaizada You are very welcome. I spoke with Blue Cross today and received a lot of great information. I will need your help with one piece, so I added a quick touch base for us in the morning. Please let me know if that time does not work. Thank you, *Michelle Kenaga* Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com [image: TheKey] *From:* Cheryl Cartwright *Sent:* Tuesday, March 12, 2024 9:00 AM *To:* michelle.kenaga@thekey.com *Subject:* Re: Vijay Rqaizada Thank you so much!!! I am here to help in whatever capacity I can. I appreciate you helping here more than you know. Cheryl On Tue, Mar 12, 2024 at 12:56=E2=80=AFPM wrote= : Hi Team, I am taking this one off line as we need to figure this out. @Cheryl Cartwright apologies for the confusion here. We will get this taken care of. I will circle back with updates. Thank you, *Michelle Kenaga* Senior Manager Billing and Submissions Direct line: (408) 831-0579 michelle.kenaga@thekey.com [image: TheKey] *From:* Edie Gibbs *Sent:* Tuesday, March 12, 2024 6:50 AM *To:* Cheryl Cartwright *Cc:* Kristy Poyner ; Laszlo Kovacs ; Michelle Kenaga *Subject:* Re: Vijay Rqaizada If you could please call Blue Cross and ask them to send you an authorization - this should include the policy number, number of hours and forms that need to be completed. I do know things are done differently in Canada and I wish I could help you out more, we will learn together how to handle this claim. *Edie Gibbs* *Manager, Specialty Billing * *813-687-4821* * egibbs@TheKey.com "Staying together is progress, working together is success"*[image: Image removed by sender. TheKey] On Tue, Mar 12, 2024 at 9:45=E2=80=AFAM Cheryl Cartwright wrote: Chuck's clients are completely different. Those clients are part of a government program. We do not have that here in Ontario. What form do you need filled out each month? We do not receive the same form as Alberta because again, this is private insurance not part of a program. The client is not a veteran so there is no VA involved in this case. I will sign this form and send it to Blue Cross but how does that change how TheKey bills? I need to know what you need in order to submit the bills to the insurance company. Cheryl On Tue, Mar 12, 2024 at 10:16=E2=80=AFAM Edie Gibbs wro= te: Hey Cheryl, we will do whatever we can do to help you, however, we will need the form that needs to be completed each month, plus the information I have requested in this stream.. With Chuck's clients, he provides us with the billing information and forms, we complete at the end of the month, download it to his files and Chuck prints and signs the form, mails it for us. Since you are the General Manager, you can sign the form given. We do want to set this up properly and with your help, we can achieve this. Let me know if you have any questions, or how we can help on this end. Your Veterans billing is quite different from ours, so we need to make sure we get this right the first time around. Kristy, please put a hold on this client until we can get the information needed to properly bill. Thank you Cheryl for any help you can provide. *Edie Gibbs* *Manager, Specialty Billing * *813-687-4821* * egibbs@TheKey.com "Staying together is progress, working together is success"*[image: Image removed by sender. TheKey] On Tue, Mar 12, 2024 at 9:03=E2=80=AFAM Cheryl Cartwright wrote: Hi Edie, No we can't continue to bill the client. We are going to lose this client if we do that. It took a long time to set up direct billing and we need to bill Blue Cross. Please, this is a really good client and he has been very patient with us. I should not be filling out the form. I am not involved in billing in any capacity. The form should be signed by someone who oversees this area of the business. I have already called Blue Cross and added him to our client list. They are ready to be billed directly, it was TheKey who asked for a letter from Blue Cross. What do we need to do in order for TheKey to submit bills directly to Blue Cross. What do you need and I will do it but please do not bill the client anymore. Cheryl On Tue, Mar 12, 2024 at 9:30=E2=80=AFAM Edie Gibbs wrot= e: Good morning Cheryl. Thank you for the information. You can go ahead and sign the form. We will continue to bill the client. If any changes need to be made, please let us know. Have a great day! *Edie Gibbs* *Manager, Specialty Billing * *813-687-4821* * egibbs@TheKey.com "Staying together is progress, working together is success"*[image: Image removed by sender. TheKey] On Tue, Mar 12, 2024 at 7:54=E2=80=AFAM Cheryl Cartwright wrote: Hi E