--00000000000061792406446f7bbf Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Team, I wanted to recap today=E2=80=99s meeting and outline the next steps in our= process. As discussed, we completed the CDHC reconciliation for all invoices where a client responsibility remained for outstanding balances not covered by CDHC. Following our review, the consensus from Tim and Chuck was as follows= : We will pursue any balances 90 days or less and move those invoices to the client responsibility category. We will move any balances over 90 days to write-off status. Exceptions: For the Albo=E2=80=99s and Lorraine Monette, we will continue t= o pursue the full balances owed, as CDHC is not covering these invoices due to frequency limitations tied to caregivers hired outside of TheKey. Moving forward, Tim requested that we resume our standard process: when we identify a balance as the client's responsibility, we will notify the client prior to transferring the balance from CDHC to private pay. Marc and I will compile the completed reconciliation into individual client sheets, including EOBs, so these findings can be clearly presented to clients regarding their outstanding portions. We have set a tentative completion date of December 5, 2025, for submitting this package for review= . I will also prepare a list of write-offs today for Lito, which will include agreed-upon 2024 and 2025 balances. Once completed, Lito will submit this for approval. We will continue to keep the local team informed as we work through these tasks. Please feel free to reach out with any questions. Thank you, CDHC Recon --=20 William Schmiedeknecht Customer Contact and Collections Team Lead | *TheKey* Phone: (972) 525-0812 --00000000000061792406446f7bbf Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Team, I wanted to recap today=E2=80=99s = meeting and outline the next steps in our process. As discussed, we = completed the CDHC reconciliation for all invoices where a client responsib= ility remained for outstanding balances not covered by CDHC. Following our = review, the consensus from Tim and Chuck was as follows: We will pur= sue any balances 90 days or less and move those invoices to the client resp= onsibility category. We will move any balances over 90 days to write= -off status. Exceptions: For the Albo=E2=80=99s and Lorraine Monette= , we will continue to pursue the full balances owed, as CDHC is not coverin= g these invoices due to frequency limitations tied to caregivers hired outs= ide of TheKey. Moving forward, Tim requested that we resume our stan= dard process: when we identify a balance as the client's responsibility= , we will notify the client prior to transferring the balance from CDHC to = private pay. Marc and I will compile the completed reconciliation in= to individual client sheets, including EOBs, so these findings can be clear= ly presented to clients regarding their outstanding portions. We have set a= tentative completion date of December 5, 2025, for submitting this package= for review. I will also prepare a list of write-offs today for Lito= , which will include agreed-upon 2024 and 2025 balances. Once completed, Li= to will submit this for approval. We will continue to keep the local= team informed as we work through these tasks. Please feel free to reach ou= t with any questions. Thank you, CDHC Recon -- William Schmiedekne= cht Customer Contact and Col= lections Team Lead =C2=A0 |=C2=A0 TheKey Phone: (972) 525-0812=C2=A0 = --00000000000061792406446f7bbf--