Hi Tim, I ended up having some time to make these changes today. I just made the changes and made successful test calls for all four numbers. 204-789-7928 - Spoke with Brian 778-900-0617 - Spoke with Doris 647-370-3352 - Spoke with Desiree 403-768-0949 - Spoke with Desiree Thanks, Mark Warner
On
Mon, 5 Jan at 8:34 AM
, Mark Warner <itsupport@thekey.com> wrote:
Hi Tim,
Just a quick note to let you know that the applicable info is being reviewed by Gabe.
Thanks,
Mark Warner
On
Fri, 2 Jan at 9:45 AM
, TheKey Support <itsupport@thekey.com> wrote:
Thanks Mark.
On Fri, Jan 2, 2026 at 9:38 AM Mark Warner <itsupport@thekey.com> wrote:
Hi Tim,
I didn't forget about this. I'm getting things sorted out with those phone numbers. I have included Gabe on this ticket so he can review once I have all the data necessary.
Thanks,
Mark Warner
On
Fri, 2 Jan at 9:17 AM
, Timothy Thomas <tt@thekey.com> wrote:
Requesting the following phone numbers ring directly to New Inquiry groups rather than being routed through the local office IVR. This is being requested as we believe we are seeing delays in queue ringing and/or no ringing at all resulting in calls going to voicemail. The numbers we would like ringing directly to their associated New Inquiry group are:
204-789-7928 778-900-0617 647-370-3352 403-768-0949