10/06/25 - Action Required - $9k Open Balance - New Client Audit Results

Hello Everyone, 

 

I hope you all had a great weekend. 

 

Please see the below summary by region for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $9k open balance for these client’s missing documentation listed by region. Please review and address the document attached in the link below, including any clients with a start month in Feb-Aug 2025 who account for over $5k of these open balances. Please reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated. 

 

Please click here <https://docs.google.com/spreadsheets/d/1ZRb66kOzl3uqigX2Qha9tDpGu5DUXIM-/edit?gid=104340023#gid=104340023>  to review the updated audit tracker. 

 

*	Northeast Region currently has the largest open balance at over $5k in total with over $5k open for clients with start dates in Feb-Aug 2025.
*	Southeast Region currently has the largest # of clients that have started services in need of attention at 18.
*	Bay Area Region currently has the second largest open balance at over $2k in total with $0.00 open for clients with start dates in Feb-Aug 2025 and currently has the second largest # of clients that have started services in need of attention at 17.

 

Approx $9k open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $5k open balance for clients with start dates in Feb-Aug 2025.





 

 

 

 

 

 

 

 

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator. 

 

Filtering Google Sheets in the new view



Downloading document in the new view



 

 

 

 

 

 

 

 

From: aaponte@thekey.com <aaponte@thekey.com> 
Sent: Monday, September 29, 2025 5:26 PM
To: kristy.poyner@thekey.com; 'Michelle Kenaga' <michelle.kenaga@thekey.com>; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com>; 'Gayle Soulides' <gsoulides@thekey.com>; 'Melissa Reyes' <melissa.reyes@thekey.com>; 'Audra Williams' <audraw@thekey.com>; 'Amy Harris' <aharris@thekey.com>; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com>; 'Cassi Gilkeson' <cgilkeson@thekey.com>; 'Cathy Goffredo' <cathy.goffredo@thekey.com>; 'Kimberly Guerci' <kguerci@thekey.com>; 'Yukari Roberts' <yroberts@thekey.com>; 'Beth Ann Rosario' <bethann.rosario@thekey.com>; 'Claudia Hernandez' <chernandez@thekey.com>; 'Jessica Pascasio' <jpascasio@thekey.com>; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com>; 'Matt Nyberg' <mnyberg@thekey.com>; 'Leigh Smith' <leigh.bryantsmith@thekey.com>; 'Kelley Richard' <krichard@thekey.com>; 'Tiffany Silton' <tsilton@thekey.com>; 'Grace Labrecque' <glabrecque@thekey.com>; 'Jennifer Geist' <jennifer.geist@thekey.com>; 'Claudia Hernandez' <chernandez@thekey.com>; slaxamana@thekey.com; jcittadino@thekey.com; wreid@thekey.com; elizabeth.walsh@thekey.com; chall@thekey.com; jagarcia@thekey.com; ccartwright@thekey.com; joey.taylor@thekey.com; cterlesky@thekey.com; sspeirs@thekey.com; generalmanagers@thekey.com; jessica.thomas@thekey.com; emily.swackhamer@thekey.com; lhorval@thekey.com; william.schmiedeknecht@thekey.com; tpatterson@thekey.com; laurie.simpson@thekey.com; keith.keough@thekey.com; tiffani.tilton@thekey.com; tiffany.phillips@thekey.com
Cc: 'Sarah Powers' <spowers@thekey.com>; 'Alan Badger' <abadger@thekey.com>; 'Lito Delapena' <lito.delapena@thekey.com>; chad.everitt@thekey.com; kevin.murray@thekey.com; alyson.rohane@thekey.com; jennifer.lane@thekey.com; laura.meister@thekey.com; rachel.andersoncapone@thekey.com; glane@thekey.com; dknier@thekey.com; kjayroe@thekey.com; melani.breach@thekey.com; tt@thekey.com; jeannie.ortiz@thekey.com; geraldine.nath@thekey.com; cynthia.valdez@thekey.com
Subject: 09/29/25 - Action Required - $12k Open Balance - New Client Audit Results 

 

Hello Everyone, 

 

I hope you all had a great weekend. 

 

Please see the below summary by region for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $12k open balance for these client’s missing documentation listed by region. Please review and address the document attached in the link below, including any clients with a start month in Feb-Aug 2025 who account for over $6k of these open balances. The deadline for September commissions is Friday October 10th, please reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated. 

 

Please click here <https://docs.google.com/spreadsheets/d/1OL1Q4VIn6QrAXE4xEc2LGItq9oXH-yII/edit?gid=104340023#gid=104340023>  to review the updated audit tracker. 

 

*	Northeast Region currently has the largest open balance at over $5k in total with over $5k open for clients with start dates in Feb-Aug 2025.
*	Bay Area Region currently has the largest # of clients that have started services in need of attention at 24 and currently has the second largest open balance at over $3k in total with $0.00 open for clients with start dates in Feb-Aug 2025
*	Southeast Region currently has the second largest # of clients that have started services in need of attention at 20.

 

Approx $12k open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $6k open balance for clients with start dates in Feb-Aug 2025.



 

 



 

 

 

 

 

 

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator. 

 

Filtering Google Sheets in the new view



Downloading document in the new view



 

 

 

 

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> > 
Sent: Monday, September 22, 2025 6:10 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com> ; jessica.thomas@thekey.com <mailto:jessica.thomas@thekey.com> ; emily.swackhamer@thekey.com <mailto:emily.swackhamer@thekey.com> ; lhorval@thekey.com <mailto:lhorval@thekey.com> ; william.schmiedeknecht@thekey.com <mailto:william.schmiedeknecht@thekey.com> ; tpatterson@thekey.com <mailto:tpatterson@thekey.com> ; laurie.simpson@thekey.com <mailto:laurie.simpson@thekey.com> ; keith.keough@thekey.com <mailto:keith.keough@thekey.com> ; tiffani.tilton@thekey.com <mailto:tiffani.tilton@thekey.com> 
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com> ; geraldine.nath@thekey.com <mailto:geraldine.nath@thekey.com> ; cynthia.valdez@thekey.com <mailto:cynthia.valdez@thekey.com> 
Subject: 09/22/25 - Action Required - $2k Open Balance - New Client Audit Results 

 

Hello Everyone, 

 

I hope you all had a great weekend. 

 

Please see the below summary by region for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $2k open balance for these client’s missing documentation listed by region. Please review and address the document attached in the link below, including any clients with a start month in Feb-Aug 2025 who account for $659.13 of these open balances. The deadline for September commissions is Friday October 10th, please reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated. 

 

Please click here <https://docs.google.com/spreadsheets/d/142XSn3J9JWAvkO5m8BvRoXX1tASVX3Vx/edit?gid=104340023#gid=104340023>  to review the updated audit tracker. 

 

*	Canada Region currently has the largest open balance at over $1k in total with $659.13 open for clients with start dates in Feb-Aug 2025.
*	Southeast Region currently has the largest # of clients that have started services in need of attention at 23.
*	Greater LA Region currently has the second largest open balance at $832.40 in total with $0.00 open for clients with start dates in Feb-Aug 2025
*	Bay Area Region currently has the second largest # of clients that have started services in need of attention at 22.

 

Approx $2k open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $659.13 open balance for clients with start dates in Feb-Aug 2025.

 





 

 

 

 

 

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator. 

 

Filtering Google Sheets in the new view



Downloading document in the new view



 

 

 

 

 

 

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> > 
Sent: Monday, September 15, 2025 6:15 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com> ; jessica.thomas@thekey.com <mailto:jessica.thomas@thekey.com> ; emily.swackhamer@thekey.com <mailto:emily.swackhamer@thekey.com> ; lhorval@thekey.com <mailto:lhorval@thekey.com> ; william.schmiedeknecht@thekey.com <mailto:william.schmiedeknecht@thekey.com> ; tpatterson@thekey.com <mailto:tpatterson@thekey.com> ; laurie.simpson@thekey.com <mailto:laurie.simpson@thekey.com> ; ariyan.green@thekey.com <mailto:ariyan.green@thekey.com> ; ereaunah.thomas@thekey.com <mailto:ereaunah.thomas@thekey.com> ; keith.keough@thekey.com <mailto:keith.keough@thekey.com> 
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com> ; geraldine.nath@thekey.com <mailto:geraldine.nath@thekey.com> ; cynthia.valdez@thekey.com <mailto:cynthia.valdez@thekey.com> 
Subject: 09/15/25 - Action Required - $24k Open Balance - New Client Audit Results 

 

Hello Everyone, 

 

I hope you all had a great weekend. 

 

Please see the below summary by region for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $24k open balance for these client’s missing documentation listed by region. Please review and address the document attached in the link below, including any clients with a start month in Feb-Aug 2025 who account for over $16k of these open balances. The deadline for September commissions is Friday October 10th, please reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated. 

 

Please click here <https://docs.google.com/spreadsheets/d/1g7Ym-l7KyW3ilVrAlChLwC5s9hRtBcoX/edit?gid=104340023#gid=104340023>  to review the updated audit tracker. 

 

*	Bay Area Region currently has the largest open balance at over $8k in total with over $8k open for clients with start dates in Feb-Aug 2025 and currently has the largest # of clients that have started services in need of attention at 24.
*	Northeast Region currently has the second largest open balance at over $5k in total with over $5k open for clients with start dates in Feb-Aug 2025
*	Southeast Region currently has the second largest # of clients that have started services in need of attention at 22.

 

Approx $24k open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $16k open balance for clients with start dates in Feb-Aug 2025.

 





 

 

 

 

 

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator. 

 

Filtering Google Sheets in the new view



Downloading document in the new view



 

 

 

 

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> > 
Sent: Monday, September 8, 2025 5:36 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com> ; jessica.thomas@thekey.com <mailto:jessica.thomas@thekey.com> ; emily.swackhamer@thekey.com <mailto:emily.swackhamer@thekey.com> ; lhorval@thekey.com <mailto:lhorval@thekey.com> ; william.schmiedeknecht@thekey.com; tpatterson@thekey.com <mailto:tpatterson@thekey.com> ; laurie.simpson@thekey.com <mailto:laurie.simpson@thekey.com> ; ariyan.green@thekey.com <mailto:ariyan.green@thekey.com> ; ereaunah.thomas@thekey.com <mailto:ereaunah.thomas@thekey.com> ; keith.keough@thekey.com <mailto:keith.keough@thekey.com> 
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com> ; geraldine.nath@thekey.com <mailto:geraldine.nath@thekey.com> ; cynthia.valdez@thekey.com <mailto:cynthia.valdez@thekey.com> 
Subject: 09/08/25 - Action Required - $23k Open Balance - New Client Audit Results 

 

Hello Everyone, 

 

I hope you all had a great weekend. 

 

Please see the below summary by region for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $23k open balance for these client’s missing documentation listed by region. Please review and address the document attached in the link below, including any clients with a start month in Feb-Aug 2025 who account for over $23k of these open balances. The deadline for September commissions is Friday October 10th, please reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated. 

 

Please click here <https://docs.google.com/spreadsheets/d/19DvERGBI3Gqa3zXTAYmCWiSwOBAVub12/edit?gid=104340023#gid=104340023>  to review the updated audit tracker. 

 

*	Bay Area Region currently has the largest open balance at over $11k in total with over $11k open for clients with start dates in Feb-Aug 2025 and currently has the largest # of clients that have started services in need of attention at 28.
*	Northeast Region currently has the second largest open balance at over $5k in total with over $5k open for clients with start dates in Feb-Aug 2025
*	Southeast Region currently has the second largest # of clients that have started services in need of attention at 21.

 

Approx $23k open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $23k open balance for clients with start dates in Feb-Aug 2025.

 





 

 

 

 

 

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator. 

 

Filtering Google Sheets in the new view



Downloading document in the new view



 

 

 

 

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> > 
Sent: Tuesday, September 2, 2025 5:17 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com> ; jessica.thomas@thekey.com <mailto:jessica.thomas@thekey.com> ; emily.swackhamer@thekey.com <mailto:emily.swackhamer@thekey.com> ; lhorval@thekey.com <mailto:lhorval@thekey.com> ; william.schmiedeknecht@thekey.com <mailto:william.schmiedeknecht@thekey.com> ; tpatterson@thekey.com <mailto:tpatterson@thekey.com> ; laurie.simpson@thekey.com <mailto:laurie.simpson@thekey.com> ; ariyan.green@thekey.com <mailto:ariyan.green@thekey.com> ; ereaunah.thomas@thekey.com <mailto:ereaunah.thomas@thekey.com> ; keith.keough@thekey.com <mailto:keith.keough@thekey.com> 
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com> ; geraldine.nath@thekey.com <mailto:geraldine.nath@thekey.com> ; cynthia.valdez@thekey.com <mailto:cynthia.valdez@thekey.com> 
Subject: 09/02/25 - Action Required - $22k Open Balance - New Client Audit Results 

 

Hello Everyone, 

 

I hope you all had a great Holiday weekend. 

 

Please see the below summary by region for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $22k open balance for these client’s missing documentation listed by region. Please review and address the document attached in the link below, including any clients with a start month in Feb-Jul 2025 who account for $0k of these open balances. The deadline for August commissions is Friday September 5th, please reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated. 

 

Please click here <https://docs.google.com/spreadsheets/d/1XInam0Gp7vdomgp14CPZn4WEFyL4ndTv/edit?gid=104340023#gid=104340023>  to review the updated audit tracker. 

 

*	Bay Area Region currently has the largest open balance at over $19k in total with $0k open for clients with start dates in Feb-Jul 2025 and currently has the largest # of clients that have started services in need of attention at 22.
*	Northeast Region currently has the second largest open balance at over $1k in total with $0k open for clients with start dates in Feb-Jul 2025
*	Southeast Region currently has the second largest # of clients that have started services in need of attention at 18.

 

Approx $22k open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $0k open balance for clients with start dates in Feb-Jul 2025.

 





 

 

 

 

 

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator. 

 

Filtering Google Sheets in the new view



Downloading document in the new view



 

 

 

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> > 
Sent: Monday, August 25, 2025 5:15 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com> ; jessica.thomas@thekey.com <mailto:jessica.thomas@thekey.com> ; emily.swackhamer@thekey.com <mailto:emily.swackhamer@thekey.com> ; lhorval@thekey.com <mailto:lhorval@thekey.com> ; william.schmiedeknecht@thekey.com <mailto:william.schmiedeknecht@thekey.com> ; tpatterson@thekey.com <mailto:tpatterson@thekey.com> ; laurie.simpson@thekey.com <mailto:laurie.simpson@thekey.com> ; ariyan.green@thekey.com <mailto:ariyan.green@thekey.com> ; ereaunah.thomas@thekey.com <mailto:ereaunah.thomas@thekey.com> ; keith.keough@thekey.com <mailto:keith.keough@thekey.com> 
Cc: 'Sarah Powers' <spowers@thekey.com>; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com> ; geraldine.nath@thekey.com <mailto:geraldine.nath@thekey.com> ; cynthia.valdez@thekey.com <mailto:cynthia.valdez@thekey.com> 
Subject: 08/25/25 - Action Required - $27k Open Balance - New Client Audit Results 

 

Hello Everyone, 

 

I hope you all had a great weekend. 

 

Please see the below summary by region for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $27k open balance for these client’s missing documentation listed by region. Please review and address the document attached in the link below, including any clients with a start month in Feb-Jul 2025 who account for over $20k of these open balances. The deadline for August commissions is Friday September 5th, please reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated. 

 

Please click here <https://docs.google.com/spreadsheets/d/1iI0xgtyJvyk0ppvUWwHnbHYb57ZuLFD6/edit?gid=104340023#gid=104340023>  to review the updated audit tracker. 

 

*	Northeast Region currently has the largest open balance at over $16k in total with over $16k open for clients with start dates in Feb-Jul 2025 
*	Bay Area Region currently has the largest # of clients that have started services in need of attention at 22.
*	Greater LA Region currently has the second largest open balance at over $4k in total with over $4k open for clients with start dates in Feb-Jul 2025
*	Southeast Region currently has the second largest # of clients that have started services in need of attention at 16.

 

Approx $27k open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $20k open balance for clients with start dates in Feb-Jul 2025.

 





 

 

 

 

 

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator. 

 

Filtering Google Sheets in the new view



Downloading document in the new view



 

 

 

 

 

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> > 
Sent: Monday, August 18, 2025 5:18 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com> ; jessica.thomas@thekey.com <mailto:jessica.thomas@thekey.com> ; emily.swackhamer@thekey.com <mailto:emily.swackhamer@thekey.com> ; lhorval@thekey.com <mailto:lhorval@thekey.com> ; william.schmiedeknecht@thekey.com <mailto:william.schmiedeknecht@thekey.com> ; tpatterson@thekey.com <mailto:tpatterson@thekey.com> ; laurie.simpson@thekey.com <mailto:laurie.simpson@thekey.com> ; ariyan.green@thekey.com <mailto:ariyan.green@thekey.com> ; ereaunah.thomas@thekey.com <mailto:ereaunah.thomas@thekey.com> ; keith.keough@thekey.com <mailto:keith.keough@thekey.com> 
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com> ; geraldine.nath@thekey.com <mailto:geraldine.nath@thekey.com> ; cynthia.valdez@thekey.com <mailto:cynthia.valdez@thekey.com> 
Subject: 08/18/25 - Action Required - $12k Open Balance - New Client Audit Results 

 

Hello Everyone, 

 

I hope you all had a great weekend. 

 

Please see the below summary by region for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $12k open balance for these client’s missing documentation listed by region. Please review and address the document attached in the link below, including any clients with a start month in Apr-Jul 2025 who account for over $11k of these open balances. The deadline for August commissions is Friday September 5th, please reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated. 

 

Please click here <https://docs.google.com/spreadsheets/d/1SkmOOtUHcXVQ9R1srJcs9_mfHXp9tzsZ/edit?gid=104340023#gid=104340023>  to review the updated audit tracker. 

 

*	Northeast Region currently has the largest open balance at over $7k in total with over $7k open for clients with start dates in Apr-Jul 2025 
*	Bay Area Region currently has the largest # of clients that have started services in need of attention at 25.
*	Greater LA Region currently has the second largest open balance at over $4k in total with over $4k open for clients with start dates in Apr-Jul 2025
*	Southeast and Midwest Region are currently tied for the second largest # of clients that have started services in need of attention at 12.

 

Approx $12k open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $11k open balance for clients with start dates in Apr-Jul 2025.

 





 

 

 

 

 

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator. 

 

Filtering Google Sheets in the new view



Downloading document in the new view



 

 

 

 

 

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com <mailto:aaponte@thekey.com> > 
Sent: Monday, August 11, 2025 5:49 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >; 'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com <mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides' <gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Melissa Reyes' <melissa.reyes@thekey.com <mailto:melissa.reyes@thekey.com> >; 'Audra Williams' <audraw@thekey.com <mailto:audraw@thekey.com> >; 'Amy Harris' <aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez' <araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >; 'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >; 'Cathy Goffredo' <cathy.goffredo@thekey.com <mailto:cathy.goffredo@thekey.com> >; 'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Yukari Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; 'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >; 'Diane Mockenhaupt' <dmockenhaupt@thekey.com <mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com <mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com <mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard' <krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton' <tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque' <glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist' <jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; 'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >; slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com <mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com> ; csilveira@thekey.com <mailto:csilveira@thekey.com> ; elizabeth.walsh@thekey.com <mailto:elizabeth.walsh@thekey.com> ; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com <mailto:jagarcia@thekey.com> ; ccartwright@thekey.com <mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com <mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com <mailto:cterlesky@thekey.com> ; sspeirs@thekey.com <mailto:sspeirs@thekey.com> ; generalmanagers@thekey.com <mailto:generalmanagers@thekey.com> ; jessica.thomas@thekey.com <mailto:jessica.thomas@thekey.com> ; emily.swackhamer@thekey.com <mailto:emily.swackhamer@thekey.com> ; lhorval@thekey.com <mailto:lhorval@thekey.com> ; william.schmiedeknecht@thekey.com <mailto:william.schmiedeknecht@thekey.com> ; tpatterson@thekey.com <mailto:tpatterson@thekey.com> ; laurie.simpson@thekey.com <mailto:laurie.simpson@thekey.com> ; ariyan.green@thekey.com <mailto:ariyan.green@thekey.com> ; ereaunah.thomas@thekey.com <mailto:ereaunah.thomas@thekey.com> ; keith.keough@thekey.com <mailto:keith.keough@thekey.com> 
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Elizabeth Clark' <eclark@thekey.com <mailto:eclark@thekey.com> >; 'Laszlo Kovacs' <laszlo.kovacs@thekey.com <mailto:laszlo.kovacs@thekey.com> >; 'Lito Delapena' <lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >; chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ; kevin.murray@thekey.com <mailto:kevin.murray@thekey.com> ; alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ; jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ; laura.meister@thekey.com <mailto:laura.meister@thekey.com> ; amanda.ominsky@thekey.com <mailto:amanda.ominsky@thekey.com> ; rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ; glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com <mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com> ; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com <mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com <mailto:jeannie.ortiz@thekey.com> ; geraldine.nath@thekey.com <mailto:geraldine.nath@thekey.com> 
Subject: 08/11/25 - Action Required - $4k Open Balance - New Client Audit Results 

 

Hello Everyone, 

 

I hope you all had a great weekend. 

 

Please see the below summary by region for clients in need of attention due to missing or incomplete mandatory documents in accordance with our onboarding process. Also below is a breakdown of the over $4k open balance for these client’s missing documentation listed by region. Please review and address the document attached in the link below, including any clients with a start month in Feb-Jul 2025 who account for over $2k of these open balances. The deadline for August commissions is Friday September 5th, please reach out to Alejandro Aponte, and Jeannie Ortiz with any questions. ***Please note changes made after the updated report has been generated will not be reflected until the client is re-audited and an updated report is generated. 

 

Please click here <https://docs.google.com/spreadsheets/d/1gu5wJpQyPPK1G2mFDjpzJy7qcZe6xqrz/edit?gid=104340023#gid=104340023>  to review the updated audit tracker. 

 

*	Bay Area Region currently has the largest open balance at over $1k in total with $0k open for clients with start dates in Feb-Jul 2025 and currently has the largest # of clients that have started services in need of attention at 18.
*	Midwest Region currently has the second largest open balance at over $1k in total with over $1k open for clients with start dates in Feb-Jul 2025
*	Southeast Region currently has the second largest # of clients that have started services in need of attention at 16.

 

Approx $4k open balance due for clients with a missing/incomplete Client Consent Agreement or payment authorization forms. $2k open balance for clients with start dates in Feb-Jul 2025.

 





 

 

 

 

 

Please note that recent Google updates has changed how the file appears when you open it as a commentor. Once you open the Google Sheet you will need to click the drop-down arrow on the right-hand side of the sheet to expand the menu. This will allow you to download the spreadsheet by going to File > Download > Excel (Snip included below for reference). You can also create a new temporary filter view for the Google Sheet which will allow you to adjust the filters on the Google Sheet using the icon that looks like a Google Sheet/Calculator. 

 

Filtering Google Sheets in the new view



Downloading document in the new view