Re: Follow up 24/7 in Longueuil (M. André Gagné)

Hello Andréanne

I apologize that this has happened and we will ensure it does not happen
again. All caregivers have been spoken to and a very detailed message has
been sent to them with the instructions.

If there is anything else, please do not hesitate to contact me.

Thank you,

Dominique



Dominique Jacobs <https://twitter.com/hcamontreal>
<https://www.facebook.com/HCAGreaterMTL>
<https://www.linkedin.com/company/home-care-assistance-montreal-soins-%C3%A0-domicile-/?miniCompanyUrn=urn%3Ali%3Afs_miniCompany%3A9227717&lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3Bv05GHRhFSQKptnSSB677Pg%3D%3D&licu=urn%3Ali%3Acontrol%3Ad_flagship3_company-actor_container&lici=%2FlYOfmoyrq2A42y8ntKNeQ%3D%3D>

*Client Care Manager / Licensed Practical Nurse *

Tel: 514.907.5065 |  Fax: 514.221.4265

djacobs@homecareassistance.com | Homecareassistancemontreal.ca
<https://www.homecareassistancemontreal.ca/>


On Thu, Jan 12, 2023 at 1:47 PM Joey Taylor <
joey.taylor@homecareassistance.com> wrote:

> This needs to be addressed
>
> ---------- Forwarded message ---------
> From: <coordination@altomedic.ca>
> Date: Thu, Jan 12, 2023 at 1:44 PM
> Subject: Follow up 24/7 in Longueuil (M. André Gagné)
> To: Lorena Ybarra <lorena.ybarra@thekey.com>, Joey Taylor <
> joey.taylor@homecareassistance.com>, Stephanie Demers <
> sdemers@homecareassistance.com>
> Cc: Timothy Thomas <tt@thekey.com>, <melanie.dore@altomedic.ca>
>
>
> Hi,
>
>
>
> We received a call from the social worker of the CLSC for the services
> that we have in place for M. André Gagné. The staff of the residence where
> he live did observe certain things that does not work with one PAB (day
> shift). They were not able to give a name in particular. Please inform the
> PABs in place for the services of M. André Gagné of the following
> rules/things that need to change:
>
>
>
> -the PABs are not allowed to wear flip-flops or sandals when they are
> working
>
> -the PABs need to wear a uniform. So no civil clothing.
>
> -the family and staff of the residence did observe that two incontinence
> panties are put at the same times. Even if M. Gagné is urinating often it
> will be preferable to put only one and do more changes.
>
> -the PABs need to stay with M. André Gagné when he is at the dining room
> for his meals.
>
> -one PABs in particular often leave for 1hours and half for a lunch break,
> that the residence’s staff need to cover.
>
>
>
> We will do a follow up with the social worker to be assured that any of
> those situation does not happen anymore.
>
>
>
> Thank you so much
>
>
>
> Andréanne
>
>
>
>
>
>
> --
> *Joey Taylor*
> *Regional Care Solutions Manager/Directeur régional des solutions de soins*
> Home Care Assistance/Soins à domicile
> Office: 514-907-5065
> Fax: 514-221-4265
> 4464 Ste Catherine West
> Westmount, QC, H3Z1R7
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>
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