fyi
From: <eclark@thekey.com>
Date: Wed, May 3, 2023 at 2:59 PM
Subject: Billing Help Desk System Errors
To: Chen Xie <chen@thekey.com>, Melissa Reyes <melissa.reyes@thekey.com>,
Angie Markwell <angie.markwell@thekey.com>
Cc: Laszlo Kovacs <laszlo.kovacs@thekey.com>, Troy Riha <
troy.riha@thekey.com>
Hello Leaders
About 20 min ago I learned Freshdesk has been erroneously routing tickets
sent to Help Desk (billing@thekey.com) to the Call Center Feedback queue.
We are working to pull these tickets manually now and have let IT know we
need a fix. I assume clients/LO staff will escalate the team’s lack of
responsiveness soon if they’re not already, please share this note with
your teams as appropriate.
If there are issues I should address urgently please let your teams know
they can reach out to me directly. My apologies for not catching this
sooner.
Elizabeth Clark
*Sr. Manager, Continuous Improvement *
*TheKey*
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