Hello again, Just touching base here, are you able to please provide an update if there is one? "We audited this new Oakville client and discovered the payment information provided does not belong to the person who signed the payment authorization form. Are you able to please assist in securing documentation that shows Barbara can legally provide us with the clients banking information? If it is a joint account then proof showing that will work as well. If not we will need an updated payment authorization form signed by Alicia. " Respectfully, Alejandro Aponte Finance Onboarding Analyst III | TheKey Long Term Care Insurance Customer Service - (855) 205-8007 Long Term Care Insurance Fax - (813) 693-5625 Billing Support Customer Service - (866) 226-1702 Billing Support Email - Billing@thekey.com
On
Tue, 26 Aug at 2:46 PM
, Alejandro Aponte <clientservice@thekey.com> wrote:
Hello again, Just touching base here, are you able to please provide an update if there is one? "We audited this new Oakville client and discovered the payment information provided does not belong to the person who signed the payment authorization form. Are you able to please assist in securing documentation that shows Barbara can legally provide us with the clients banking information? If it is a joint account then proof showing that will work as well. If not we will need an updated payment authorization form signed by Alicia. "
Respectfully,
Alejandro Aponte
Finance Onboarding Analyst III | TheKey
Long Term Care Insurance Customer Service - (855) 205-8007
Long Term Care Insurance Fax - (813) 693-5625
Billing Support Customer Service - (866) 226-1702
Billing Support Email - Billing@thekey.com
On
Tue, 19 Aug at 4:02 PM
, Alejandro Aponte <clientservice@thekey.com> wrote:
Hello Timon,
Just touching base here, are you able to please provide an update if there is one?
"We audited this new Oakville client and discovered the payment information provided does not belong to the person who signed the payment authorization form. Are you able to please assist in securing documentation that shows Barbara can legally provide us with the clients banking information? If it is a joint account then proof showing that will work as well. If not we will need an updated payment authorization form signed by Alicia. "
Respectfully,
Alejandro Aponte
Finance Onboarding Analyst III | TheKey
Long Term Care Insurance Customer Service - (855) 205-8007
Long Term Care Insurance Fax - (813) 693-5625
Billing Support Customer Service - (866) 226-1702
Billing Support Email - Billing@thekey.com
On
Tue, 12 Aug at 11:57 AM
, Alejandro Aponte <clientservice@thekey.com> wrote:
Hello Timon,
We audited this new Oakville client and discovered the payment information provided does not belong to the person who signed the payment authorization form. Are you able to please assist in securing documentation that shows Barbara can legally provide us with the clients banking information? If it is a joint account then proof showing that will work as well.
If not we will need an updated payment authorization form signed by Alicia.
Respectfully,
Alejandro Aponte
Finance Onboarding Analyst III | TheKey
Long Term Care Insurance Customer Service - (855) 205-8007
Long Term Care Insurance Fax - (813) 693-5625
Billing Support Customer Service - (866) 226-1702
Billing Support Email - Billing@thekey.com