Re: Pay Issue

Hi Carolina,

Her amts are - $1915.77

Also, I have attached a screenshot of the pay statements -.

[image: image.png]


@Claudia Vasquez <claudia.vasquez@thekey.com> Pls note that your banking
info is not incorrect.

The problem is the account number's first 3 digits missing from the online
record you provided. I confirmed with @Carolina Orosa <corosa@thekey.com> that
the account number she paid you last 2 years.

Pls send us a copy of the void check to update your records. We don't
accept online banking info.

Also, Pls see the screenshot that Carolina gave us and that you send us:

You provided:

[image: image.png]

Carolina Provided:

[image: image.png]

Thanks,
Irin

On Fri, Jul 14, 2023 at 2:40 PM Carolina Orosa <corosa@thekey.com> wrote:

> Hi,
>
> Please just let me know amount to be transferred.
>
> Sent from my iPhone
>
> On Jul 14, 2023, at 11:36 AM, Germaine Daniels <
> germaine.daniels@thekey.com> wrote:
>
> 
> Hi Tim,
>
> Yes, based on your request we will have Carolina issue an E transfer.
> Carolina can issue the payment for Claudia. What information do you need?
> Germaine Daniels
>
> *Payroll Director *germaine.daniels@thekey.com
> Phone: 562-784-1800
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://homecareassistance.com/>
>
>
> On Fri, Jul 14, 2023 at 11:12 AM Timothy Thomas <tt@thekey.com> wrote:
>
>> Germaine, can we issue an advance for this current pay period (july
>> 10-14) so Claudia has some funds for the next few days as we work this out?
>>
>>
>>
>> On Fri, Jul 14, 2023 at 2:09 PM Claudia Vasquez <
>> claudia.vasquez@thekey.com> wrote:
>>
>>> Hi Germaine,
>>>
>>> With all due respect the information Irin sent me this morning was the
>>> wrong account number which she later had updated by the time she spoke with
>>> Carolina as I had sent her a screenshot of my bank information. I spoke
>>> with my bank and they have no trace of any deposit nor pending from TheKey.
>>>
>>> Kind regards,
>>>
>>> Claudia
>>>
>>> On Fri, Jul 14, 2023 at 11:00 AM Germaine Daniels <
>>> germaine.daniels@thekey.com> wrote:
>>>
>>>> Hi Claudia,
>>>>
>>>> Yes, you are correct that I denied an e transfer as we have not
>>>> received confirmation from the bank the payment was rejected. In addition,
>>>> Irin confirmed with you, Carolina and Ceridan that the bank account number
>>>> on file is correct and the payment was sent to the account. Unfortunately,
>>>> we can not issue another payment until we have confirmed the payment has
>>>> been rejected. We will have more information on Monday morning and will
>>>> follow up with you. I have attached the below email thread that was also
>>>> sent to Ceridan.
>>>>
>>>> Regards,
>>>>
>>>> Irin Eva
>>>> 9:19 AM (1 hour ago)
>>>> to Ashna, me, service
>>>> Good morning Ashna,
>>>>
>>>> Happy Friday!
>>>>
>>>> We got a call from one of our employees and she claimed that she didn't
>>>> receive her payment. We have checked her banking and it's correct. She
>>>> called the bank and they said everything was okay with her banking.
>>>>
>>>> Could you please check why she didn't receive her payment?
>>>>
>>>> We just want to make sure the fund is sent to her and there are no
>>>> issues with other employees.
>>>>
>>>> *Payroll *- PPG5251
>>>> *Her name is -* Vasquez, Claudia
>>>> *Employee Number *- 1456
>>>>
>>>> Thank you,
>>>> Irin
>>>> Ashna Seechurn
>>>> 10:26 AM (32 minutes ago)
>>>> to Irin, me, service
>>>>
>>>> Hi Irin,
>>>>
>>>>
>>>>
>>>> I double checked the grid and powerpay the banking match, you will
>>>> receive an EFT reject email if the payment didn’t go through.
>>>>
>>>>
>>>>
>>>> Please note I am out of office, my reply might be low.
>>>>
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> Ashna.
>>>>
>>>> Germaine Daniels
>>>>
>>>> *Payroll Director *germaine.daniels@thekey.com
>>>> Phone: 562-784-1800
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>>
>>>> On Fri, Jul 14, 2023 at 10:48 AM Claudia Vasquez <
>>>> claudia.vasquez@thekey.com> wrote:
>>>>
>>>>> Hi Tim,
>>>>>
>>>>> I am hoping you will be able to assist me in this situation. There was
>>>>> an issue with my pay and was not deposited into my account. I have been in
>>>>> touch with Irin this morning and she did send me information to confirm my
>>>>> bank account number which was not the correct number. I did send her a
>>>>> screenshot of my account number, she later on spoke with Carolina and so
>>>>> have I. As you can appreciate just like everyone else I have bills that
>>>>> come out of my account.
>>>>>
>>>>> Carolina did offer to do an e transfer, but the request was denied by
>>>>> Germaine. My concern is that this payment went into a wrong account as from
>>>>> what I saw earlier in the message that Irin sent me. How long will this
>>>>> take to rectify the issue, again as you can understand I have payments
>>>>> coming out tonight.
>>>>>
>>>>> I appreciate your assistance in this matter.
>>>>>
>>>>> Thank you in advance for your help.
>>>>>
>>>>>
>>>>>
>>>>> *Claudia Vasquez*
>>>>> *Staffing Manager*
>>>>> *Direct: 778-403-0854*
>>>>> *Office:* 778-279-3634
>>>>> Email: claudia.vasquez@thekey.com
>>>>>
>>>>> [image: TheKey]
>>>>>
>>>>
>>>
>>> --
>>>
>>>
>>> *Claudia Vasquez*
>>> *Staffing Manager*
>>> *Direct: 778-403-0854*
>>> *Office:* 778-279-3634
>>> Email: claudia.vasquez@thekey.com
>>>
>>> [image: TheKey]
>>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <tt@thekey.com>
>> (514) 591-9387
>> TheKey.ca <https://www.thekey.ca/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>

-- 

Irin Nahar Eva, PCP, PLP (CPM)

Payroll Specialist

*647-932-6409 *ext. 23900051

irin.eva@thekey.com

[image: See the source image]