Sharing
From: Amy Freeman <afreeman@thekey.com>
Date: Fri, Aug 5, 2022 at 9:53 AM
Subject: Re: Caregiver App Useage
To: Kerry Sirkka <kerry.sirkka@thekey.com>
Cc: Angie Markwell <angie.markwell@thekey.com>, Erica Smith <
erica@thekey.com>, Tori Porter-Martin <tori.portermartin@thekey.com>, Andy
Feldman <afeldman@thekey.com>
Good morning!
Wanted to give some suggestions on how to address some of the issues.
1.* Prepaid cell service* - Is there any way we can get a count of how many
caregivers this impacts and the specific impacts? There are a lot of
factors that play into someone getting a prepaid plan (credit/debit card
access) but maybe we could look into a corporate plan that would provide
better access to a quality plan. Mint is $15 a month and Visible is $25 for
unlimited, for example, but you need a credit/debit card.
2.* Older smartphone that won’t let them log in* - I will post on Workplace
again regarding this, but in the event a Caregiver has no smartphone or a
non compatible smartphone, the "No smartphone/Old tech" tag should be added
to their ClearCare profile and they will be excluded from the engagement
report.
3. *Poor service in the buildings to access the app - *Caregiver Connect
has an offline mode so this is not an issue.
4.* App not opening* - need to work with support so we can track these
occurrences and identify the cause.
For the RNs that will not use the app, perhaps their ClearCare profile
should be tagged with the "No Smartphone/Old tech" tag as well so they are
excluded from the reporting.
Amy
On Thu, Aug 4, 2022 at 6:50 PM Kerry Sirkka <kerry.sirkka@thekey.com> wrote:
> Thank you! Adding in @Erica Smith <erica@thekey.com>, @Amy Freeman
> <afreeman@thekey.com> and @Tori Porter-Martin
> <tori.portermartin@thekey.com>
>
> On Thu, Aug 4, 2022, 6:45 PM Angie Markwell <angie.markwell@thekey.com>
> wrote:
>
>> Sharing feedback
>>
>> ---------- Forwarded message ---------
>> From: Kimberly Guerci <kguerci@thekey.com>
>> Date: Thu, Aug 4, 2022 at 9:43 PM
>> Subject: Re: Caregiver App Useage
>> To: Kim Kranwinkel <kimberly.kranwinkel@thekey.com>
>> Cc: Angie Markwell <angie.markwell@thekey.com>, Carol Miller <
>> carol.miller@thekey.com>, Goffredo Cathy <catherine.goffredo@thekey.com>,
>> Jennifer Piper <jennifer.piper@thekey.com>, Muskat Jennifer <
>> jmuskat@thekey.com>, Skypeck Jay <jason.skypeck@thekey.com>, Thomas
>> Timothy <tt@thekey.com>, Williams Audra <audraw@thekey.com>
>>
>>
>> Long Island is about 55% usage and we have similar issues to what Kim
>> described for those that don't use it. I also noticed when I went into the
>> detail view, there is 0% for the RNs that are in the schedules which may be
>> skewing the percentages somewhat. Their shifts are added manually for
>> billing so they would never be using the app. Not sure if there is a way
>> to pull these out of the data so we can get a better picture of
>> the percentage of use - which still needs to improve even with those shifts
>> removed. I imagine Kim & Cathy have similar issues in their regions if they
>> are billing for visits.
>>
>> Steps was not able to use the app consistently this week due to
>> consolidation and it took some time to get the CGs back in the app.
>> Mavencare is not on our system yet.
>>
>> On Thu, Aug 4, 2022 at 9:01 PM Kim Kranwinkel <
>> kimberly.kranwinkel@thekey.com> wrote:
>>
>>> After my conversation with the team we appear to have a few areas that
>>> are impacting the usage:
>>> 1. Prepaid cell service -
>>> 2. Older smartphone that won’t let them log in
>>> 3. Poor service in the buildings to access the app
>>> 4. App not opening
>>>
>>> The CA team is working to assist in resolving issues.
>>>
>>> NVA-51%
>>> MD-65%
>>> Regent- 34%
>>> LM- 59%
>>>
>>> Next week we should see improvement.
>>>
>>> Kim
>>>
>>> On Thu, Aug 4, 2022 at 6:20 PM Angie Markwell <angie.markwell@thekey.com>
>>> wrote:
>>>
>>>> Hi all - Audra sent me update for Great Lakes on caregiver usage which
>>>> sits at 95%. Would love updates from you all. Thanks
>>>>
>>>> Sent from Angie's iPhone
>>>
>>> --
>>> Kimberly Kranwinkel
>>> Regional Operations Director
>>> *Please note my email has changed:*
>>> kimberly.kranwinkel@TheKey.com <Kimberly.Kranwinkel@TheKey.com>
>>> (301) 767-6622
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>