Hi Timothy,We understand the 48 hour policy. Please have the charges for 8/13 credited to the next bill.We continue to schedule caregivers (1 per day), through the week for 8 hours a day.Thank youGina Zelnick Sent from my iPhoneOn Aug 16, 2023, at 7:14 AM, Timothy Thomas <tt@thekey.com> wrote:Hi Gina,I'm responding as Joey is out of office.I tried to reach Paul on two occasions last week. His voicemail box was full. We have a 48 hour cancellation policy as detailed in our consent agreement. We were informed of the cancellation the morning of August 10th. Therefore the subsequent 48 hours were charged. I understand that a bed opened up at Mount Sinai and you had to make a quick decision but we make a commitment to our staff to pay them in the event of a cancellation. This is the only way we can retain qualified staff. Should you wish to discuss in more detail, I can be reached at 514-591-9387.Thank you,Tim ---------- Forwarded message ---------From: Gina Zelnick <ginatzelnick@icloud.com>Date: Tue, Aug 15, 2023 at 4:07 PMSubject: Fwd: Facture/Invoice 49787 Home Care Assistance Montréal / Soins à DomicileTo: Joey Taylor <joey.taylor@thekey.com>Cc: Paul Teitelbaum <pt@alumni.upenn.edu>JoeyThis is not correct. Please call Paul at 1-917-747-6806.Thanks.Sent from my iPadBegin forwarded message:From: adminmtl@homecareassistance.comDate: August 15, 2023 at 12:16:07 PM MDTTo: simonfinkelstein@videotron.caCc: ginatzelnick@icloud.comSubject: Facture/Invoice 49787 Home Care Assistance Montréal / Soins à DomicileMarilyn Schiff: Votre facture est ci-jointe. Les frais seront traités selon votre mode de paiement. Si vous payez par virement Interac, svp envoyer le montant total à adminmtl@homecareassistance.com. SVP, mettre en référence votre numéro de facture. Notez que vous n'avez pas besoin de mot de passe pour virement Interac. Merci de faire affaire avec nous. Nous l'apprécions beaucoup. -------------------------------------------------------------------- Your invoice is attached. Your method of payment will be charged. If you are paying by e-transfer, please send the full amount to adminmtl@homecareassistance.com. Please reference the invoice number on the e-transfer payment. You do not need a password for the e-transfer. Thank you for your business - we appreciate it very much. Soins à Domicile / Home Care Assistance (Montréal) Inc. 4464 Ste. Catherine Ouest Westmount, QC H3Z 1R7 (514) 907-5065 -- Joey TaylorRegional Care Solutions Manager514-907-5065TheKey.ca
-- Tim ThomasHead of Canada DivisionPlease note my email has changed:tt@TheKey.com(514) 591-9387TheKey.ca