Re: East/Canada Division (Small/Medium Sites) Weekly Growth Review Summary

From

Melissa Reyes <melissa.reyes@thekey.com>

To

John Champagne <john.champagne@thekey.com>

CC

Ashley Mirone <amirone@thekey.com>, Audra Williams <audraw@thekey.com>, BethAnn Rosario <bethann.rosario@thekey.com>, Brittany Kortz <brittany.kortz@thekey.com>, Chris Gerard <chris.gerard@thekey.com>, Christopher Reese <christopher.reese@thekey.com>, Danielle James <danielle.james@thekey.com>, Dawn Christensen <dawn.christensen@thekey.com>, Don Lapasky <don.lapasky@thekey.com>, Donny Deshotels <donny.deshotels@thekey.com>, Earl Blair <earl.blair@thekey.com>, Elisabeth Cox <elisabeth.cox@thekey.com>, Emily Kraeter <emily.russell@thekey.com>, Emily Swackhamer <emily.swackhamer@thekey.com>, Emma Zumsen <emma.zumsen@thekey.com>, Joey Taylor <joey.taylor@thekey.com>, Kevin Murray <kevin.murray@thekey.com>, Matthew Albano <matthew.albano@thekey.com>, Michele Boehmer <mboehmer@thekey.com>, Melani Breach <melani.breach@thekey.com>, Scott Viscomi <sviscomi@thekey.com>, Teresa Heit <teresa.heit@thekey.com>, Timothy Thomas <tt@thekey.com>

Date

Wed, 15 Oct 2025 13:56:57 -0700

Folder

INBOX

Milwaukee has a pass for tomorrow, *congratulations to this team!*

We will see the rest of you tomorrow. Please be prepared to discuss the
following:

3-5 actions you are focused on to improve revenu and what outcomes we
should expect from that
How many re-assessments, QAVs have been completed and what is the increase
in hours?
How many winback calls have been made and any winbacks?
SOC goal and how you are pacing to meeting your goal by month end

Melissa

On Wed, Oct 15, 2025 at 1:20 PM John Champagne <john.champagne@thekey.com>
wrote:

> Good afternoon,
>
> The Weekly Growth Review summary has been updated for small/medium sites
> in the East/Can divisions. Please review the summary here
> <https://docs.google.com/presentation/d/1Am-nvx2kkRiNe9Su6-6zd5bf7AEW1u0bwmt0ry5y7Gk/edit?usp=sharing>(+
> PDF Version Attached).
>
> Reach out if you have any questions. Please note that technical metric
> definitions can be found in the back of the deck.
>
> Thanks,
>
> John Champagne
> Director of Analytics | *TheKey*
> *Mobile: 985.696.0424*
>
> [image: TheKey]
>


-- 
*Melissa Reyes*
President of Client Services(916)743-0530