--00000000000040e4930617077863 Content-Type: multipart/alternative; boundary="00000000000040e4920617077861" --00000000000040e4920617077861 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Leaders, Go-Live email communication has been sent to all clients whose email was provided across the remaining non integrated CAD locations except for Montreal and the 50 Waterloo clients missing email addresses. Attached is an updated customer list for those who I have sent out communication via Fresh Desk. Please let me know if you have any questions Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Fri, Apr 26, 2024 at 11:52=E2=80=AFAM Lito Delapena wrote: > HI Team, > > The first round of Go-Live emails for Vancouver have been sent out. > > Thank you, > > Lito Delapena > Help Desk Manager > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Fri, Apr 26, 2024 at 9:27=E2=80=AFAM Lito Delapena > wrote: > >> HI Alyson, >> >> Thank you so much for sending this over, i will confirm once >> communication has been sent out >> >> Thank you, >> >> Lito Delapena >> Help Desk Manager >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> >> >> On Fri, Apr 26, 2024 at 8:59=E2=80=AFAM Alyson Rohane >> wrote: >> >>> Good morning, Lito - >>> >>> Vancouver customers are ready to send the first email communication. Ca= n >>> you please confirm once these have been completed? >>> >>> I have attached the list as of today. >>> >>> On Fri, Apr 19, 2024 at 4:31=E2=80=AFPM Alyson Rohane >>> wrote: >>> >>>> Hey, Lito - >>>> >>>> I have a quick update for you; We are waiting on the Local Office to >>>> complete their task (cleaning up duplicate records in ClearCare). This= is >>>> resulting in us delaying the customer integration until this is comple= ted. >>>> Once the customers are integrated to Netsuite, I will send over the li= st of >>>> customers, locations and their email addresses. >>>> >>>> Have a great weekend! >>>> >>>> >>>> On Thu, Apr 18, 2024 at 10:15=E2=80=AFAM Alyson Rohane >>> alyson.rohane@thekey.com> wrote: >>>> >>>>> Thanks for the update, Lito! I am going to be connecting with Frank t= o >>>>> turn on the customer integration so we can pull this list for you and= the >>>>> local office teams to validate and reference. >>>>> >>>>> Once this is completed, I will circle back on this thread. >>>>> >>>>> -- >>>>> *Alyson Rohane* >>>>> Senior Continuous Improvement Analyst >>>>> alyson.rohane@thekey.com >>>>> >>>>> On Thu, Apr 18, 2024 at 9:12=E2=80=AFAM Lito Delapena >>>> lito.delapena@thekey.com> wrote: >>>>> >>>>>> HI Alyson, >>>>>> >>>>>> Thank you so much for sending these over, met with Elizabeth and she >>>>>> CC'd you on an email to Frank and team regarding a download of the c= lient >>>>>> contact details. HD will need this information so we can complete th= e email >>>>>> blast to the clients. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Lito Delapena >>>>>> Help Desk Manager >>>>>> * Please note my email has changed: * >>>>>> lito.delapena@thekey.com >>>>>> >>>>>> 619-722-8561 Ext. 190013 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>>> >>>>>> On Thu, Apr 18, 2024 at 7:17=E2=80=AFAM Alyson Rohane >>>>> alyson.rohane@thekey.com> wrote: >>>>>> >>>>>>> =EF=BB=BF >>>>>>> Good morning, Lito - >>>>>>> >>>>>>> With the Canada Go-Live to Netsuite/Versapay project kicking off in >>>>>>> the next month, our team is working to prepare our systems and clie= nts for >>>>>>> a seamless transition. >>>>>>> >>>>>>> The next task is to provide our customers under the 5 Canada >>>>>>> locations with an update that we will be switching into Versapay so= on. >>>>>>> These emails have been revised due to the change in the go-live dat= e. >>>>>>> >>>>>>> Below are the locations and the corresponding template. Can you >>>>>>> please have your team send these to all customers under the 5 locat= ions by *EOB >>>>>>> Friday, April 19th*? After all emails have been sent, you can >>>>>>> follow up with this thread providing an update. >>>>>>> >>>>>>> I have also attached the list provided by Joey with the customer's >>>>>>> language preferences for Montreal. Please have your team reference = this >>>>>>> when sending the Montreal email. There is a chance that customers a= re no >>>>>>> longer active or new ones have been added as this was put together = back in >>>>>>> December. >>>>>>> >>>>>>> Don't hesitate to reach out with any questions or concerns with the >>>>>>> task! >>>>>>> >>>>>>> *Montreal (English): * >>>>>>> https://docs.google.com/document/d/16FXEG5rx-ttPHpOtBqtY7C7gfJ6ukAv= kFuEfzp7I2WY/edit >>>>>>> *Montreal (French): * >>>>>>> https://docs.google.com/document/d/10eKj-V0-EBq-yX767TFnFYSeLl_EZ3P= E/edit >>>>>>> *Montreal