02/24/26 - Action Required - $22K Open Balance - New Client Audit Results

Hello Everyone,

 

 

I hope you all had a great weekend.

 

 

Please see the below summary by region for Clients in need of attention due
to missing and/or incomplete mandatory documents in accordance with our
onboarding process. Also, below is a breakdown of the over $22K open balance
for these Client's missing documentation listed by region. Please review and
address the document attached in the link below, including any clients with
a start month in Nov-Jan 2026 who account for over $22k of these open
balances. Please reach out to Alejandro Aponte, and/or Jeannie Ortiz with
any questions. ***Please note changes made after the updated report has been
generated will not be reflected until the client is re-audited and an
updated report is generated.

 

Please click here
<https://docs.google.com/spreadsheets/d/1gJWwNUh6vpchCLVYpZrhkpc8rAWkONmpaxf
8vNVGVEg/edit?gid=1711438049#gid=1711438049>  to review the updated audit
tracker.

 

 

*	Bay Area Region currently has the largest open balance at over $14k
in total with over $14k open for clients with start dates in Nov-Jan 2026.
*	Southeast Region currently has the largest # of clients that have
started services in need of attention at 21 and currently has the second
largest open balance at over $8k in total with over $7k open for clients
with start dates in Nov-Jan 2026
*	Northeast Region currently has the second largest # of clients that
have started services in need of attention at 10.

 

 

Approx $22K open balance due for clients with a missing/incomplete Client
Consent Agreement or payment authorization forms. $22k open balance for
clients with start dates in Nov-Jan 2026.

 

 



 



 



 

 

 

Please note that recent Google updates has changed how the file appears when
you open it as a commentor. Once you open the Google Sheet you will need to
click the drop-down arrow on the right-hand side of the sheet to expand the
menu. This will allow you to download the spreadsheet by going to File >
Download > Excel (Snip included below for reference). You can also create a
new temporary filter view for the Google Sheet which will allow you to
adjust the filters on the Google Sheet using the icon that looks like a
Google Sheet/Calculator.

 

Filtering Google Sheets in the new view



Downloading document in the new view



 

 

 

 

From: aaponte@thekey.com <aaponte@thekey.com> 
Sent: Monday, February 16, 2026 5:03 PM
To: kristy.poyner@thekey.com; 'Michelle Kenaga'
<michelle.kenaga@thekey.com>; 'Coddye Ring-Noonan'
<coddye.ringnoonan@thekey.com>; 'Gayle Soulides' <gsoulides@thekey.com>;
'Audra Williams' <audraw@thekey.com>; 'Amy Harris' <aharris@thekey.com>;
'Araceli Gutierrez' <araceli.gutierrez@thekey.com>; 'Cassi Gilkeson'
<cgilkeson@thekey.com>; 'Kimberly Guerci' <kguerci@thekey.com>; 'Yukari
Roberts' <yroberts@thekey.com>; 'Beth Ann Rosario'
<bethann.rosario@thekey.com>; 'Claudia Hernandez' <chernandez@thekey.com>;
'Jessica Pascasio' <jpascasio@thekey.com>; 'Diane Mockenhaupt'
<dmockenhaupt@thekey.com>; 'Matt Nyberg' <mnyberg@thekey.com>; 'Leigh Smith'
<leigh.bryantsmith@thekey.com>; 'Kelley Richard' <krichard@thekey.com>;
'Tiffany Silton' <tsilton@thekey.com>; 'Grace Labrecque'
<glabrecque@thekey.com>; 'Jennifer Geist' <jennifer.geist@thekey.com>;
'Claudia Hernandez' <chernandez@thekey.com>; slaxamana@thekey.com;
jcittadino@thekey.com; wreid@thekey.com; chall@thekey.com;
jagarcia@thekey.com; ccartwright@thekey.com; joey.taylor@thekey.com;
cterlesky@thekey.com; sspeirs@thekey.com; mnebesniak@thekey.com;
generalmanagers@thekey.com; jessica.thomas@thekey.com;
emily.swackhamer@thekey.com; lhorval@thekey.com; tpatterson@thekey.com;
laurie.simpson@thekey.com; keith.keough@thekey.com;
tiffani.tilton@thekey.com; tiffany.phillips@thekey.com;
cynthia.valdez@thekey.com; megan.werner@thekey.com
Cc: 'Sarah Powers' <spowers@thekey.com>; 'Alan Badger' <abadger@thekey.com>;
'Lito Delapena' <lito.delapena@thekey.com>; chad.everitt@thekey.com;
alyson.rohane@thekey.com; jennifer.lane@thekey.com;
laura.meister@thekey.com; rachel.andersoncapone@thekey.com;
glane@thekey.com; dknier@thekey.com; kjayroe@thekey.com;
melani.breach@thekey.com; tt@thekey.com; jeannie.ortiz@thekey.com;
geraldine.nath@thekey.com
Subject: 02/16/26 - Action Required - $16K Open Balance - New Client Audit
Results 

 

Hello Everyone,

 

 

I hope you all had a great weekend.

 

 

Please see the below summary by region for Clients in need of attention due
to missing and/or incomplete mandatory documents in accordance with our
onboarding process. Also, below is a breakdown of the over $16K open balance
for these Client's missing documentation listed by region. Please review and
address the document attached in the link below, including any clients with
a start month in Nov-Jan 2026 who account for over $9k of these open
balances. Please reach out to Alejandro Aponte, and/or Jeannie Ortiz with
any questions. ***Please note changes made after the updated report has been
generated will not be reflected until the client is re-audited and an
updated report is generated.

 

Please click here to review the updated audit tracker.

 

 

*	Bay Area Region currently has the largest open balance at over $7k
in total with over $4k open for clients with start dates in Nov-Jan 2026.
*	Southeast Region currently has the largest # of clients that have
started services in need of attention at 20 and currently has the second
largest open balance at over $6k in total with over $4k open for clients
with start dates in Nov-Jan 2026
*	Greater LA Region currently has the second largest # of clients that
have started services in need of attention at 8.

 

 

Approx $16K open balance due for clients with a missing/incomplete Client
Consent Agreement or payment authorization forms. $9k open balance for
clients with start dates in Nov-Jan 2026.

 

 

 



 



 

 

 

 

Please note that recent Google updates has changed how the file appears when
you open it as a commentor. Once you open the Google Sheet you will need to
click the drop-down arrow on the right-hand side of the sheet to expand the
menu. This will allow you to download the spreadsheet by going to File >
Download > Excel (Snip included below for reference). You can also create a
new temporary filter view for the Google Sheet which will allow you to
adjust the filters on the Google Sheet using the icon that looks like a
Google Sheet/Calculator.

 

Filtering Google Sheets in the new view



Downloading document in the new view



 

 

 

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com
<mailto:aaponte@thekey.com> > 
Sent: Monday, February 9, 2026 4:41 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle
Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >;
'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com
<mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides'
<gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Audra Williams'
<audraw@thekey.com <mailto:audraw@thekey.com> >; 'Amy Harris'
<aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez'
<araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >;
'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >;
'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Yukari
Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann
Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >;
'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >;
'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >;
'Diane Mockenhaupt' <dmockenhaupt@thekey.com
<mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com
<mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com
<mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard'
<krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton'
<tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque'
<glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist'
<jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; 'Claudia
Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >;
slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com
<mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com>
; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com
<mailto:jagarcia@thekey.com> ; ccartwright@thekey.com
<mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com
<mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com
<mailto:cterlesky@thekey.com> ; sspeirs@thekey.com
<mailto:sspeirs@thekey.com> ; mnebesniak@thekey.com
<mailto:mnebesniak@thekey.com> ; generalmanagers@thekey.com
<mailto:generalmanagers@thekey.com> ; jessica.thomas@thekey.com
<mailto:jessica.thomas@thekey.com> ; emily.swackhamer@thekey.com
<mailto:emily.swackhamer@thekey.com> ; lhorval@thekey.com
<mailto:lhorval@thekey.com> ; tpatterson@thekey.com
<mailto:tpatterson@thekey.com> ; laurie.simpson@thekey.com
<mailto:laurie.simpson@thekey.com> ; keith.keough@thekey.com
<mailto:keith.keough@thekey.com> ; tiffani.tilton@thekey.com
<mailto:tiffani.tilton@thekey.com> ; tiffany.phillips@thekey.com
<mailto:tiffany.phillips@thekey.com> ; cynthia.valdez@thekey.com
<mailto:cynthia.valdez@thekey.com> ; megan.werner@thekey.com
<mailto:megan.werner@thekey.com> 
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan
Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Lito Delapena'
<lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >;
chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ;
alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ;
jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ;
laura.meister@thekey.com <mailto:laura.meister@thekey.com> ;
rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ;
glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com
<mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com>
; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com
<mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com
<mailto:jeannie.ortiz@thekey.com> ; geraldine.nath@thekey.com
<mailto:geraldine.nath@thekey.com> 
Subject: 02/09/26 - Action Required - $14K Open Balance - New Client Audit
Results 

 

Hello Everyone,

 

 

I hope you all had a great weekend.

 

 

Please see the below summary by region for Clients in need of attention due
to missing and/or incomplete mandatory documents in accordance with our
onboarding process. Also, below is a breakdown of the over $14K open balance
for these Client's missing documentation listed by region. Please review and
address the document attached in the link below, including any clients with
a start month in Nov-Jan 2026 who account for over $13k of these open
balances. Please reach out to Alejandro Aponte, and/or Jeannie Ortiz with
any questions. ***Please note changes made after the updated report has been
generated will not be reflected until the client is re-audited and an
updated report is generated.

 

Please click here to review the updated audit tracker.

 

 

*	Bay Area Region currently has the largest open balance at over $8k
in total with over $7k open for clients with start dates in Nov-Jan 2026.
*	Southeast Region currently has the largest # of clients that have
started services in need of attention at 15.
*	Ohio JV Region currently has the second largest open balance at over
$3k in total with over $3k open for clients with start dates in Nov-Jan 2026

*	Pacific Northwest Region currently has the second largest # of
clients that have started services in need of attention at 11.

 

 

Approx $14K open balance due for clients with a missing/incomplete Client
Consent Agreement or payment authorization forms. $13k open balance for
clients with start dates in Nov-Jan 2026.

 

 

 



 



 

 

 

 

Please note that recent Google updates has changed how the file appears when
you open it as a commentor. Once you open the Google Sheet you will need to
click the drop-down arrow on the right-hand side of the sheet to expand the
menu. This will allow you to download the spreadsheet by going to File >
Download > Excel (Snip included below for reference). You can also create a
new temporary filter view for the Google Sheet which will allow you to
adjust the filters on the Google Sheet using the icon that looks like a
Google Sheet/Calculator.

 

Filtering Google Sheets in the new view



Downloading document in the new view



 

 

 

From: aaponte@thekey.com <mailto:aaponte@thekey.com>  <aaponte@thekey.com
<mailto:aaponte@thekey.com> > 
Sent: Monday, February 2, 2026 5:37 PM
To: kristy.poyner@thekey.com <mailto:kristy.poyner@thekey.com> ; 'Michelle
Kenaga' <michelle.kenaga@thekey.com <mailto:michelle.kenaga@thekey.com> >;
'Coddye Ring-Noonan' <coddye.ringnoonan@thekey.com
<mailto:coddye.ringnoonan@thekey.com> >; 'Gayle Soulides'
<gsoulides@thekey.com <mailto:gsoulides@thekey.com> >; 'Audra Williams'
<audraw@thekey.com <mailto:audraw@thekey.com> >; 'Amy Harris'
<aharris@thekey.com <mailto:aharris@thekey.com> >; 'Araceli Gutierrez'
<araceli.gutierrez@thekey.com <mailto:araceli.gutierrez@thekey.com> >;
'Cassi Gilkeson' <cgilkeson@thekey.com <mailto:cgilkeson@thekey.com> >;
'Kimberly Guerci' <kguerci@thekey.com <mailto:kguerci@thekey.com> >; 'Yukari
Roberts' <yroberts@thekey.com <mailto:yroberts@thekey.com> >; 'Beth Ann
Rosario' <bethann.rosario@thekey.com <mailto:bethann.rosario@thekey.com> >;
'Claudia Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >;
'Jessica Pascasio' <jpascasio@thekey.com <mailto:jpascasio@thekey.com> >;
'Diane Mockenhaupt' <dmockenhaupt@thekey.com
<mailto:dmockenhaupt@thekey.com> >; 'Matt Nyberg' <mnyberg@thekey.com
<mailto:mnyberg@thekey.com> >; 'Leigh Smith' <leigh.bryantsmith@thekey.com
<mailto:leigh.bryantsmith@thekey.com> >; 'Kelley Richard'
<krichard@thekey.com <mailto:krichard@thekey.com> >; 'Tiffany Silton'
<tsilton@thekey.com <mailto:tsilton@thekey.com> >; 'Grace Labrecque'
<glabrecque@thekey.com <mailto:glabrecque@thekey.com> >; 'Jennifer Geist'
<jennifer.geist@thekey.com <mailto:jennifer.geist@thekey.com> >; 'Claudia
Hernandez' <chernandez@thekey.com <mailto:chernandez@thekey.com> >;
slaxamana@thekey.com <mailto:slaxamana@thekey.com> ; jcittadino@thekey.com
<mailto:jcittadino@thekey.com> ; wreid@thekey.com <mailto:wreid@thekey.com>
; chall@thekey.com <mailto:chall@thekey.com> ; jagarcia@thekey.com
<mailto:jagarcia@thekey.com> ; ccartwright@thekey.com
<mailto:ccartwright@thekey.com> ; joey.taylor@thekey.com
<mailto:joey.taylor@thekey.com> ; cterlesky@thekey.com
<mailto:cterlesky@thekey.com> ; sspeirs@thekey.com
<mailto:sspeirs@thekey.com> ; mnebesniak@thekey.com
<mailto:mnebesniak@thekey.com> ; generalmanagers@thekey.com
<mailto:generalmanagers@thekey.com> ; jessica.thomas@thekey.com
<mailto:jessica.thomas@thekey.com> ; emily.swackhamer@thekey.com
<mailto:emily.swackhamer@thekey.com> ; lhorval@thekey.com
<mailto:lhorval@thekey.com> ; tpatterson@thekey.com
<mailto:tpatterson@thekey.com> ; laurie.simpson@thekey.com
<mailto:laurie.simpson@thekey.com> ; keith.keough@thekey.com
<mailto:keith.keough@thekey.com> ; tiffani.tilton@thekey.com
<mailto:tiffani.tilton@thekey.com> ; tiffany.phillips@thekey.com
<mailto:tiffany.phillips@thekey.com> ; cynthia.valdez@thekey.com
<mailto:cynthia.valdez@thekey.com> ; megan.werner@thekey.com
<mailto:megan.werner@thekey.com> 
Cc: 'Sarah Powers' <spowers@thekey.com <mailto:spowers@thekey.com> >; 'Alan
Badger' <abadger@thekey.com <mailto:abadger@thekey.com> >; 'Lito Delapena'
<lito.delapena@thekey.com <mailto:lito.delapena@thekey.com> >;
chad.everitt@thekey.com <mailto:chad.everitt@thekey.com> ;
alyson.rohane@thekey.com <mailto:alyson.rohane@thekey.com> ;
jennifer.lane@thekey.com <mailto:jennifer.lane@thekey.com> ;
laura.meister@thekey.com <mailto:laura.meister@thekey.com> ;
rachel.andersoncapone@thekey.com <mailto:rachel.andersoncapone@thekey.com> ;
glane@thekey.com <mailto:glane@thekey.com> ; dknier@thekey.com
<mailto:dknier@thekey.com> ; kjayroe@thekey.com <mailto:kjayroe@thekey.com>
; melani.breach@thekey.com <mailto:melani.breach@thekey.com> ; tt@thekey.com
<mailto:tt@thekey.com> ; jeannie.ortiz@thekey.com
<mailto:jeannie.ortiz@thekey.com> ; geraldine.nath@thekey.com
<mailto:geraldine.nath@thekey.com> 
Subject: 02/02/26 - Action Required - $19K Open Balance - New Client Audit
Results 

 

Hello Everyone,

 

 

I hope you all had a great weekend.

 

 

Please see the below summary by region for Clients in need of attention due
to missing and/or incomplete mandatory documents in accordance with our
onboarding process. Also, below is a breakdown of the over $19K open balance
for these Client's missing documentation listed by region. Please review and
address the document attached in the link below, including any clients with
a start month in Aug-Dec 2025 who account for over $13k of these open
balances. Please reach out to Alejandro Aponte, and/or Jeannie Ortiz with
any questions. ***Please note changes made after the updated report has been
generated will not be reflected until the client is re-audited and an
updated report is generated.

 

Please click here to review the updated audit tracker.

 

 

*	Greater LA Region currently has the largest open balance at over
$13k in total with over $13k open for clients with start dates in Aug-Dec
2025
*	Southeast Region currently has the largest # of clients that have
started services in need of attention at 16.
*	Bay Area Region currently has the second largest open balance at
over $3k in total with $0.00 open for clients with start dates in Aug-Dec
2025 and currently has the second largest # of clients that have started
services in need of attention at 13.

 

 

Approx $19K open balance due for clients with a missing/incomplete Client
Consent Agreement or payment authorization forms. $13k open balance for
clients with start dates in Aug-Dec 2025.

 

 

 



 



 

 

 

 

Please note that recent Google updates has changed how the file appears when
you open it as a commentor. Once you open the Google Sheet you will need to
click the drop-down arrow on the right-hand side of the sheet to expand the
menu. This will allow you to download the spreadsheet by going to File >
Download > Excel (Snip included below for reference). You can also create a
new temporary filter view for the Google Sheet which will allow you to
adjust the filters on the Google Sheet using the icon that looks like a
Google Sheet/Calculator.

 

Filtering Google Sheets in the new view



Downloading document in the new view