Thanks Monica!!
On Wed, Jul 16, 2025 at 5:06 PM Joey Taylor <joey.taylor@thekey.com> wrote:
> Thank you Monica!!
>
> Joey Taylor
>
> *Directeur Général/**General Manager*
>
> 514-907-5065
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
>
> On Wed, Jul 16, 2025 at 7:49 PM Monica Johnston <johnstonm@thekey.com>
> wrote:
>
>> This client has been reactivated now.
>>
>> The team researched the root cause and it appears that the integration
>> did not re-activate this client because the client status remained as
>> "inactive" in Salesforce even though the new opportunity was created and
>> marked as closed won. We will work with the Salesforce team to see if they
>> changed some of the logic or rules in Salesforce recently about setting the
>> client statuses based on opportunity changes.
>>
>> On Wed, Jul 16, 2025 at 7:40 AM Audra Williams <audraw@thekey.com> wrote:
>>
>>> @Monica Johnston <johnstonm@thekey.com> can you help to escalate this?
>>>
>>> Thanks!
>>>
>>> On Wed, Jul 16, 2025 at 6:20 AM Joey Taylor <joey.taylor@thekey.com>
>>> wrote:
>>>
>>>> Any update here?
>>>>
>>>> On Tue, Jul 15, 2025 at 11:24 AM Audra Williams <audraw@thekey.com>
>>>> wrote:
>>>>
>>>>> I am adding in Monica’s team.
>>>>>
>>>>> This is a recurring issue in Canada. I know that you all were working
>>>>> on this, have we found a solution or even a Band-Aid we could use?
>>>>>
>>>>> Best,
>>>>>
>>>>> *Audra N. Williams*
>>>>>
>>>>> Director, Divisional Operations | TheKey
>>>>>
>>>>> Mobile: 425.757.7027
>>>>>
>>>>> <http://www.thekey.com>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jul 15, 2025 at 6:51 AM Joey Taylor <joey.taylor@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Good Morning,
>>>>>>
>>>>>> I reactivated this profile in SF (account below) but the client is
>>>>>> still not active in ClearCare. Client wants to start services next week if
>>>>>> we can please get this resolved ASAP. This is a recurring issue with
>>>>>> reativating Montreal clients.
>>>>>>
>>>>>>
>>>>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH00000OwKJuYAN/view
>>>>>>
>>>>>> and
>>>>>>
>>>>>> https://montreal.clearcareonline.ca/clients/1000000000061680/
>>>>>>
>>>>>> Thank you,
>>>>>>
>>>>>> Joey Taylor
>>>>>>
>>>>>> *Directeur Général/**General Manager*
>>>>>>
>>>>>> 514-907-5065
>>>>>>
>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>
>>>>>> [image: TheKey]
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Joey Taylor
>>>>
>>>> *Directeur Général/**General Manager*
>>>>
>>>> 514-907-5065
>>>>
>>>> TheKey.ca <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>
>>>
>>> --
>>>
>>> *Audra N. Williams*
>>>
>>> Director, Divisional Operations | TheKey
>>>
>>> Mobile: 425.757.7027
>>>
>>> <http://www.thekey.com>
>>>
>>>
*Audra N. Williams*
Director, Divisional Operations | TheKey
Mobile: 425.757.7027
<http://www.thekey.com>