This is a multipart message in MIME format. ------=_NextPart_000_00CC_01DAA5D3.BFA40190 Content-Type: multipart/alternative; boundary="----=_NextPart_001_00CD_01DAA5D3.BFA428A0" ------=_NextPart_001_00CD_01DAA5D3.BFA428A0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Gerard Please have legal draft the demand letter, we can go ahead and send by = COB today. =20 From: gerard.draetta@thekey.com =20 Sent: Monday, May 13, 2024 8:56 AM To: 'Cheryl Cartwright' Cc: 'Michelle Hudgins' ; 'Timothy Thomas' = ; eclark@thekey.com Subject: RE: Janet Young-TheKey =20 Cheryl, =20 Good morning. I am following up on the account of Janet Young. Were you = able to make contact and come to a resolution? Pursuant to the below, we = were only giving her until Friday of last week to decide. Please let me = know what transpired so that I can direct our legal department = accordingly. Thank you. =20 Gerard =20 From: Cheryl Cartwright =20 Sent: Tuesday, May 7, 2024 3:11 PM To: gerard.draetta@thekey.com Cc: Michelle Hudgins ; Timothy Thomas = ; eclark@thekey.com Subject: Re: Janet Young-TheKey =20 Ok, I will let you know.=20 =20 On Tue, May 7, 2024 at 12:13=E2=80=AFPM > wrote: Cheryl, =20 Good morning. Please reach out to the client one more time to resolve = this matter amicably. We are only willing to give her until Friday to = make restitution. In the event that she refuses to pay based on your = conversation with her, our legal department will be sending her a final = Demand Letter. Please let me know where we stand as soon as possible so = I can direct our legal team. Thank you.=20 =20 Gerard =20 From: Cheryl Cartwright >=20 Sent: Tuesday, May 7, 2024 9:12 AM To: Michelle Hudgins > Cc: Gerard Draetta >; Timothy Thomas > Subject: Re: Janet Young-TheKey =20 Hi Michelle, =20 Just wanted to check in on this situation. Did you want me to present = the findings from Celine to the client? No one is disputing the coats = "existence" however she could have bought it at a consignment shop for a = fraction of the price. Additionally, they are claiming $20,000 USD which = is highly unlikely seeing as Celine does not have any coats in their = collection for more than $6000 USD. =20 If you would like me to discuss this with the client let me know. =20 Cheryl=20 =20 Cheryl=20 =20 On Fri, Mar 22, 2024 at 5:41=E2=80=AFPM Michelle Hudgins = > = wrote: Hello,=20 =20 Please see the response below and let me know how you would like me to = proceed. =20 Best,=20 Michelle Hudgins ---------- Forwarded message --------- From: Jan Chaplin > Date: Mon, Mar 18, 2024 at 4:51=E2=80=AFPM Subject: Re: Janet Young-TheKey To: Michelle Hudgins > Cc: >, = Jan Chaplin > =20 I am not sure a receipt is practical as she purchased it from Celine in = Bergdorfs, New York City in about 2017. The coat is a blue shearling. It = has the celine label on it. The store isnt really motivated to dig = through old receipts. Lack of receipt doesnt negate the coats quality or = existence. It's just an artificial hoop levied by whomever was = requesting it. We would have rather it wasnt laundered as it was a fine = coat which is now ruined. The coat should be replaced with a similar = item. Sent from my iPhone =20 On Mar 18, 2024, at 16:35, Michelle Hudgins > wrote: =EF=BB=BF Hello Jan,=20 =20 =20 I did reach out to the local office and they informed me that the = insurance company is requesting a receipt to move forward. If possible, could you please send the receipt to this email? =20 Thank you very much for your attention to this matter. We greatly = appreciate your prompt assistance. =20 =20 Kind regards,=20 Michelle Hudgins Senior Accounts Receivable Specialist Direct Line: 305-452-0760 Please note my email has changed: michelle.hudgins@thekey.com =09 =09 TheKey.com =20 =20 ------=_NextPart_001_00CD_01DAA5D3.BFA428A0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hi Gerard Please have legal = draft the demand letter, we can go ahead and send by COB = today. From: = gerard.draetta@thekey.com <gerard.draetta@thekey.com> = Sent: Monday, May 13, 2024 8:56 AM To: 'Cheryl = Cartwright' <ccartwright@thekey.com> Cc: 'Michelle = Hudgins' <michelle.hudgins@thekey.com>; 'Timothy Thomas' = <tt@thekey.com>; eclark@thekey.com Subject: RE: Janet = Young-TheKey </o:p