--00000000000037f2b60624adafd4 Content-Type: multipart/alternative; boundary="00000000000037f2b50624adafd3" --00000000000037f2b50624adafd3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning! The contract for the parent payer has been uploaded to the PACE Day Center files in Wellsky. Thank you, Sarah On Wed, Oct 16, 2024 at 3:42=E2=80=AFPM wrote: > Hello > > > > The below clients have started care and are missing critical documents, a= s > of the last audit. Can someone please investigate these and get back to m= e > with an update on where we are in collecting them, or if we should work o= n > suspending services? > > > > *Patient Name* > > *Division* > > *Region* > > *location* > > *URL* > > *Priority* > > *First Completed Shift Date* > > *Current Status* > > > *Signed Consent Agreement or Contract on File?(As of last audit)* > > > *Payment Authorization on File? (As of last audit)* > > *Open Balance* > > Milton Shaevel > > West > > Texas Arizona > > Austin > > TheKey of South Texas > > High > > 9/16/2024 > > Started > > Not Loaded > > Not Loaded > > $127.50 > > Siewchin Sommer > > GCM > > GCM > > Geriatric Care Consultants > > Geriatric Care Consultants > > High > > 9/23/2024 > > Started > > Accurate & Complete > > Loaded but Incomplete > > $1,163.46 > > Pace Day Center > > West > > Nebraska JV > > Nebraska > > TheKey of Nebraska > > High > > 9/26/2024 > > Started > > Not Loaded > > Not Required - Approved Check Payer > > $285.00 > > Charlotte Biggs > > West > > Concierge > > CNRS > > TheKey Concierge Nursing > > High > > 10/2/2024 > > Started > > Loaded but Incomplete > > Accurate & Complete > > $576.00 > > Paul Grayson > > Canada > > Canada > > Vancouver > > Home Care Assistance of Vancouver > > High > > 10/3/2024 > > Started > > Not Loaded > > Not Loaded > > $370.90 > > Frank Young > > East > > Northeast > > Northern Virginia > > TheKey Virginia > > High > > 10/4/2024 > > Started > > Not Loaded > > Not Loaded > > $300.00 > > > > > > > > Kind regards- > > > > Elizabeth Clark > > Director > > CI & Transformation > > Finance Onboarding & Experience > > Collections > > Billing Help Desk > > > > *TheKey* > > Office|Cell : 619-822-4855 > > eclark@thekey.com > > > > *TheKey.com * > > > > [image: TheKey] > > > > > > > > > > > > *From:* aaponte@thekey.com > *Sent:* Monday, October 14, 2024 2:42 PM > *To:* kristy.poyner@thekey.com; 'Michelle Kenaga' michelle.kenaga@thekey.com>; 'Coddye Ring-Noonan' coddye.ringnoonan@thekey.com>; 'Gayle Soulides' ; > 'Melissa Reyes' ; 'Audra Williams' audraw@thekey.com>; 'Alicia Broussard' ; 'Alisha > Wise' ; 'Amy Harris' ; 'Araceli > Gutierrez' ; 'Cassi Gilkeson' cgilkeson@thekey.com>; 'Cathy Goffredo' ; > 'Kimberly Guerci' ; 'Yukari Roberts' yroberts@thekey.com>; 'Beth Ann Rosario' ; > 'Claudia Hernandez' ; 'Jessica Pascasio' jpascasio@thekey.com>; 'Karoline Da Silva' ; > 'Diane Mockenhaupt' ; 'Matt Nyberg' mnyberg@thekey.com>; 'Leigh Smith' ; > 'Kelley Richard' ; 'Tiffany Silton' tsilton@thekey.com>; 'Grace Labrecque' ; 'Jennifer > Geist' ; 'Claudia Hernandez' chernandez@thekey.com>; slaxamana@thekey.com; jcittadino@thekey.com; > wreid@thekey.com; apuckett@thekey.com; csilveira@thekey.com; > elizabeth.walsh@thekey.com; chall@thekey.com; jagarcia@thekey.com; > ccartwright@thekey.com; joey.taylor@thekey.com; cterlesky@thekey.com; > sspeirs@thekey.com; generalmanagers@thekey.com; jessica.thomas@thekey.com= ; > emily.swackhamer@thekey.com > *Cc:* 'Sarah Powers' ; 'Alan Badger' abadger@thekey.com>; 'Elizabeth Clark' ; 'Laszlo > Kovacs' ; 'Paul Kahn' ; > 'Lito Delapena' ; chad.everitt@thekey.com; > kevin.murray@thekey.com; alyson.rohane@thekey.com; > jennifer.lane@thekey.com; laura.meister@thekey.com; > amanda.ominsky@thekey.com; rachel.andersoncapone@thekey.com; > glane@thekey.com; dknier@thekey.com; kjayroe@thekey.com; > melani.breach@thekey.com; tt@thekey.com; jeannie.ortiz@thekey.com; > geraldine.nath@thekey.com; deanna.brown@thekey.com > *Subject:* 10/14/24 - Action Required - $2.8k Open Balance - New Client > Audit Results > > > > Hello Everyone, > > > > I hope you all had a great weekend. > > > > Please see the below summary by division for clients in need of attention > due to missing or incomplete mandatory documents in accordance with our > onboarding process. Also below is a breakdown of the over $2.8K open > balance for these client=E2=80=99s missing documentation listed by divisi= on. Please > review and address the document attached in the link below, including any > clients with start months in June 2024 - Aug 2024 who account for over $1= .5k > of these open balances. The deadline for October commissions is Friday No= vember > 8th, please reach out to Alejandro Aponte, and Jeannie Ortiz with any > questions. ***Please note changes made after the updated report has been > generated will not be reflected until the client is re-audited and an > updated report is generated. > > > > Please click here to review the updated au