--0000000000005cfe510626d0378e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes this was during the time that Brooke was off. We will do that in the future, if this type of situation arises. Thanks Tim! On Wed, Nov 13, 2024 at 2:06=E2=80=AFPM Timothy Thomas wrot= e: > Did Carrie do the intro because Booke was off with her concussion? > > Hindsight is always 20/20 but in the future, I would recommend pushing > back the start date if you don't have the profile the client is looking > for. > > Thank you > > On Wed, Nov 13, 2024 at 1:55=E2=80=AFPM Alysce Craig > wrote: > >> Hi Tim, >> >> Nancy Hitchcock and her husband were a walk in from the dentist next to >> us. Nancy was having a mastectomy and her family wanted to have a >> caregiver on site for 2-3 weeks from 8a-5p to help her with aftercare. H= er >> and her husband live in a multigenerational home with their daughter and >> son in law. Her son in law had a bad experience with his mother's caregi= ver >> and they wanted an American caregiver and only 1 person in the home, whi= ch >> we had lined up. >> >> The day before service started they changed the shifts from 8a-5p to >> 8a-8p, the caregiver that was scheduled for this was not able to >> accommodate this change. On the day of service Carrie went out to introd= uce >> one of our other caregivers that was not American but was able to >> accommodate their scheduling needs and is a good caregiver. They were ta= ken >> aback when the caregiver showed up wearing a hijab. Carrie said that rig= ht >> after she walked out of the house the son in law told her that they will >> not need anyone moving forward. The husband then called Carrie and said >> that Linda was recovering better than they thought and they didn't need = the >> caregiver and her to leave but would still pay her for the day. >> >> I believe that Jen looked at this as a buildable case since Linda was >> recently diagnosed with Dementia, but they were only looking for care >> for 2-3 weeks so this case was ST intention. >> >> Please let me know if anything else is needed. >> >> Thanks, >> Alysce >> >> On Wed, Nov 13, 2024 at 10:31=E2=80=AFAM Timothy Thomas = wrote: >> >>> Good morning, >>> >>> Could you confirm why the following clients deactivated? They were >>> flagged as Long Term but didn't actualize. Provide as much detail as >>> possible. >>> >>> Nancy Hitchcock >>> Larry Rector >>> >>> -- >>> >>> *Tim Thomas* >>> Head of Midwest & Canada Divisions | *TheKey* >>> Mobile: 514.591.9387 >>> [image: TheKey] >>> >> --0000000000005cfe510626d0378e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Yes this was during the time that Brooke was off.=C2=A0 We will do that in the future, if this type of situati= on arises.=C2=A0 Thanks Tim! On Wed, Nov 13, = 2024 at 2:06=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: Did Carrie do the intro because Booke was of= f with her concussion?=C2=A0 Hindsight is always 20/20 b= ut in the future, I would recommend pushing back the start date if you don&= #39;t have the profile the client is looking for.=C2=A0 Thank you On Wed, Nov 13, 2024 at 1:55=E2=80=AFPM Alysce Craig &= lt; alysce.crai= g@thekey.com > wrote: Hi Tim, Nancy Hitchcock and= her husband were a=C2=A0walk in from the=C2=A0dentist next to us. Nancy wa= s having a mastectomy and her family wanted to have a caregiver=C2=A0on sit= e for 2-3 weeks from 8a-5p to help her with aftercare. Her and her husband = live in a multigenerational home with their daughter and son in law. Her so= n in law had a bad experience with his mother's caregiver and they want= ed an American caregiver and=C2=A0only 1 person in the home, which we had l= ined up.=C2=A0 The day before service started they= changed the shifts=C2=A0from 8a-5p to 8a-8p, the caregiver that was schedu= led for this was not=C2=A0able to accommodate=C2=A0this change. On the day = of service Carrie went out to introduce one of our other caregivers that wa= s not American but was able to accommodate=C2=A0their scheduling needs and = is a good caregiver. They were taken aback when=C2=A0the caregiver showed u= p wearing a hijab. Carrie said that right after she walked out of the house= the=C2=A0son in law told her that they will not need anyone moving forward= . The husband then called Carrie and said that Linda was recovering better = than they thought and they didn't need the caregiver and her to leave= =C2=A0but would still pay her for the day.=C2=A0 I= believe that Jen looked at this as a buildable case since Linda was recent= ly diagnosed with Dementia, but they were only looking for care for=C2=A02-= 3 weeks so this case was ST intention.=C2=A0 Pleas= e let me know if anything else is needed.=C2=A0 Th= anks,=C2=A0 Alysce On Wed, Nov 13, 2024 at 10:31=E2=80=AFAM = Timothy Thomas < tt@th= ekey.com > wrote: Good morning, =C2=A0 Could you confirm why the following clients deactivated? They were flagged= as Long Term but did