--0000000000001b52620612626580 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Greetings Tim, It's been a few weeks and I haven't heard back. Have you been able to review the documents? On Fri, Feb 9, 2024 at 2:35=E2=80=AFPM John Andrew Hawkins wrote: > Greetings Tim, > Please take a look at the following documentation. Take a few days to loo= k > it over and let me know what you think. Also please send me the phone > information for those that are locked with the Apple ID and I can work to > get them unlocked. > > *Canada New Line or Replacement for Existing Line* > > 1. Order is received through FreshDesk > > 2. Ticket is assigned to L2 for fulfillment if a replacement is > warranted (if it is a new hire ticket, the ticket is cloned with a tag= of *Cell > Phone Request* and then assigned) > > 3. Available stock is checked > - If stock is available in Canada, a phone is selected from > available stock > - If stock is not available in Canada, a phone is selected from > available USA stock and shipped to Canada > > 4. An iPhone is selected > - If the iPhone is associated with an existing line, Rogers is > updated > *Note: existing lines with ETFs are prioritized* > - If the iPhone is not associated with an existing line, it is > assigned to the existing line for a replacement or a new line for a= new > phone > - If no iPhones are available, a new phone is ordered through Roger= s > > 5. The iPhone is checked out from FreshService and assigned to the > new user > > 6. The iPhone is shipped out with a return label if there is a broken > iPhone > > 7. Once the new phone is received the old one is shipped back if there > is one > > 8. Old phone is decommissioned in FreshService if there is one > > 9. Ticket is closed > > *Canada Recovery* > > 1. Offboarding request is received through FreshDesk > > 2. Recovery label with return label is created and emailed to Tim > Thomas > tt@thekey.com > 4464 Ste Catherine West, Westmount Quebec H3Z1R7 > > 3. iPhones are received by Tim Thomas > > 4. iPhones are recorded by Tim Thomas in the Canada iPhone Recovery > list > > 5. iPhones are updated in Rogers > - If line needs forwarding, forward line for 30 days > - Disconnect the line in after 30 days if there are no ETFs on > the line > - Suspend the line after 30 days if there are ETFs on the line > - If line doesn't need forwarding > - Disconnect the line if there are no ETFs on the line > - Suspend the line if there are ETFs on the line > > 6. iPhones wiped and/or added into Apple Business Manager and > enrolled in Jumpcloud (if not already) > > 7. iPhones checked in/added into FreshService > > > > *John Hawkins*Senior System Administrator > jhawkins@TheKey.com > (503) 506-0992 > [image: TheKey] > --0000000000001b52620612626580 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Greetings Tim, It's been a few weeks and I hav= en't heard back. Have you been able to review the documents? On Fr= i, Feb 9, 2024 at 2:35=E2=80=AFPM John Andrew Hawkins < jhawkins@thekey.com > wrote: Greetings Tim, Please take a look at the following documentation. Take a few days to loo= k it over and let me know what you think. Also please send me the phone inf= ormation for those that are locked with the Apple ID and I can work to get = them unlocked. Canada New Line or Replacement for Existing Line = Order is received through FreshDesk T= icket is assigned to L2 for fulfillment if a replacement is warranted (if i= t is a new hire ticket, the ticket is cloned with a tag of=C2=A0 Cell Phone Request =C2=A0and then assigned) Available stock is checked If stock is available in Canada, a phone is selected from ava= ilable stock If stock is not availa= ble in Canada, a phone is selected from available USA stock and shipped to = Canada An iPhone is selected= If the iPhone is associated with an existing = line, Rogers is updated Note: existing lines with ETFs are prioritized If the iPhone is not=C2=A0associated w= ith an existing line, it is assigned to the existing line for a replacement= or a new line for a new phone If n= o iPhones are available, a new phone is ordered through Rogers The iPhone is checked out from FreshServ= ice and assigned to the new user The i= Phone is shipped out with a return label if there is a broken iPhone Once the new phone is received the old one i= s shipped back=C2=A0if there is one Ol= d phone is decommissioned in FreshService if there is one Ticket is closed Canada Recovery Offboarding request i= s=C2=A0received through FreshDesk Reco= very label with return label is created and emailed to Tim Thomas tt@thekey.com 4464 Ste Catherine West, Westmount Quebec=C2=A0 = H3Z1R7 iPhones are received by Ti