I am not certain what current services you have with them, but if you do
the credit is the easiest option.
Thanks , Terrence
On Mon, Mar 6, 2023 at 12:18 PM Timothy Thomas <tt@thekey.com> wrote:
> Yes, that makes sense.
>
> On Mon, Mar 6, 2023 at 12:08 PM Alexa Graziani <agraziani@thekey.com>
> wrote:
>
>> Removing John for a second
>>
>> -- I think a credit on the next invoice should work? What do you all
>> think?
>>
>> On Fri, Mar 3, 2023 at 7:23 PM John McColman <john@infrontmarketing.ca>
>> wrote:
>>
>>> Hi Alexa,
>>>
>>>
>>>
>>> I figured it out, but it took some time. I appreciate everyone’s
>>> patience while I dug around.
>>>
>>>
>>>
>>> In Google Cloud (Server Side Setup) there was a payment profile set up
>>> (In Front Marketing), this was linked to our company CC in June 2022.
>>> Charges were on our account monthly until October.
>>>
>>>
>>>
>>> The account switched over from the “IFM payment account” to HCA Waterloo
>>> in September 2022 (first billing would have started in October 1-3).
>>>
>>>
>>>
>>> Since September 2022, there have been monthly charges to the Waterloo CC
>>> (**1892 I believe).
>>>
>>>
>>>
>>> These are the monthly charges for IFM that have gone on your card (all
>>> CAD).
>>>
>>>
>>>
>>> Sep-22
>>>
>>> $60.58
>>>
>>> Oct-22
>>>
>>> $68.87
>>>
>>> Nov-22
>>>
>>> $62.16
>>>
>>> Dec-22
>>>
>>> $67.57
>>>
>>> Jan-23
>>>
>>> $67.92
>>>
>>> Feb-23
>>>
>>> $60.47
>>>
>>>
>>>
>>> This is unacceptable. I will take personal responsibility for these
>>> charges that went onto HCA’s card. I will also look into how this change
>>> happened.
>>>
>>>
>>>
>>> We can mail a cheque out to Waterloo for these charges *(total being:
>>> $387.57 CAD)*. OR, credit the invoices for Feb. For our records, I’ve
>>> attached all PDFs of billing to show the changes.
>>>
>>>
>>>
>>> Please let me know how we can proceed and rectify this mistake
>>> immediately.
>>>
>>>
>>> * John McColman*
>>>
>>> In Front Marketing
>>>
>>>
>>>
>>> 403.861.9727
>>>
>>> *john@infrontmarketing.ca <john@infrontmarketing.ca>*
>>>
>>>
>>>
>>>
>>>
>>> *From: *Alexa Graziani <agraziani@thekey.com>
>>> *Date: *Friday, March 3, 2023 at 10:01 AM
>>> *To: *John McColman <john@infrontmarketing.ca>, Terrence Vetter <
>>> terrence.vetter@thekey.com>, Phil Chanda <phil.chanda@thekey.com>, Matt
>>> Vijayan <mvijayan@thekey.com>
>>> *Cc: *Timothy Thomas <tt@thekey.com>
>>> *Subject: *Re: FW: Google Cloud Platform & APIs: Your invoice is
>>> available for 01B35D-04E30C-22F4EC
>>>
>>>
>>>
>>> Hi John,
>>>
>>>
>>>
>>> We are having trouble figuring out what this invoice is for.
>>>
>>>
>>>
>>> Can you please confirm how it got send it you.
>>>
>>>
>>>
>>> I know you said it might be from adding you - which platform are you
>>> referring to use adding you to? It's strange because no one else got an
>>> auto-email with an invoice - can you log into the platform and see who else
>>> has the same level of access as you so we can try and triage?
>>>
>>>
>>>
>>> Thanks for bringing this to our attention.
>>>
>>>
>>>
>>> Sincerely,
>>>
>>>
>>>
>>> On Mon, Feb 6, 2023 at 2:13 PM John McColman <john@infrontmarketing.ca>
>>> wrote:
>>>
>>> Hi Alexa,
>>>
>>>
>>>
>>> We just received this last week and curious if this was from your team
>>> adding us?
>>>
>>>
>>>
>>> I don’t see access to an account, just curious if we were added.
>>>
>>>
>>>
>>> Thank you,
>>>
>>>
>>> * John McColman*
>>>
>>> In Front Marketing
>>>
>>>
>>>
>>> 403.861.9727
>>>
>>> *john@infrontmarketing.ca <john@infrontmarketing.ca>*
>>>
>>>
>>>
>>>
>>>
>>> *From: *Google Payments <payments-noreply@google.com>
>>> *Date: *Thursday, February 2, 2023 at 1:25 AM
>>> *To: *In Front Marketing <info@infrontmarketing.ca>
>>> *Subject: *Google Cloud Platform & APIs: Your invoice is available for
>>> 01B35D-04E30C-22F4EC
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> [image: Google Cloud Platform & APIs]
>>>
>>> Your Google Cloud Platform & APIs monthly invoice is available. Please
>>> find the PDF document attached at the bottom of this email.
>>>
>>> IMPORTANT: The balance will be automatically charged so you don’t need
>>> to take any action.
>>>
>>>
>>>
>>> Domain: 01B35D-04E30C-22F4EC
>>>
>>> Name: Home Care Assistance Waterloo
>>>
>>> Invoice number: 4662904157
>>>
>>> Payments profile ID: 1440-5385-7619
>>>
>>> If you want to view your payment history or update your payment info,
>>> visit your account by following the instructions below:
>>>
>>> 1. Sign in to your Google Cloud Console
>>> <https://notifications.google.com/g/p/APdRdFxcVJQHAaAYBhEU6qQChN4nxgLJkHaI2p_sYHCTx_1XMvH5wGeTufLjMuTacCH0zkcC56zqGaA6t-6T0jn9DXP1-50a4nFfzgMF1TKhYvPZFr7W9hwHQYfGuieFPvOH8GVZvjPFZ8QVdRXPtTFJAMvYTRSkjSOfGvKY8H9J2MdVm8qHQ3N8LmsvyjfT94o>
>>> 2. Open the console *Navigation menu,* and select *Billing*
>>>
>>> If you have more than one Cloud Billing account:
>>>
>>> - Select *Go to linked billing account* to manage Cloud Billing for
>>> the current project
>>> - Select *Manage billing accounts* to locate a different Cloud
>>> Billing account, then select the account you want to manage
>>>
>>> Help Center
>>> <https://notifications.google.com/g/p/APdRdFw3jw1oJzUqWHBhBp-8NnBSTKX2hPdwdz9TV4VCXjyT6lWdj1tXRsTZ5I41m3ZFyPg7YQDYP9dHn4JZ8q56AThn2Y9XWtBqfNlx_y12O6ZG5NJhiJnqmBMZpW8ZJkOmLGxpBgmS8lvmfkjpB788qwhgC0LaV32rj7tTn8jmfOe5A4omRjQN8yTtXniYbL_cli1S1SMLMmuck30nLss>Contact
>>> Us
>>> <https://notifications.google.com/g/p/APdRdFxgAQJvgWNnK-IQemzBtQ7sGorNZLmZ8U-WtEqsHy85GSVq1ZP7xHyKk71RJprIqz3YSjiJEDIDt-aXoqXPl6HV2-JISNm69IQ97xOJGIKxIiw1apk5BEp2JjTkoidJRKNdTbAyPF7j_bQx3OY7WAWBXs23cHcQ7CCPQfH4cInNqeqkxyw9pDnQhXl4wvMoXA8zZHEQKrZ30Tvh52Kr7lCNpsQwTrRVELmaXHUW>
>>>
>>> Google Cloud Platform customer ID: 01B35D-04E30C-22F4EC | Payments
>>> profile ID: 1440-5385-7619
>>>
>>> Google Cloud Canada Corporation, 1959 Upper Water Street, Suite 900,
>>> Halifax, NS B3J 3N2, Canada
>>>
>>> To stop receiving email about this payments profile, you can unsubscribe
>>> <https://notifications.google.com/g/p/APdRdFyFhP9_UmfAd2XIWftLRy-mAYowSBEI_H64Ph4nQr8OXbl9sAbd0IcVpPup9aBOLcqShoJXBFUQp5v5grOAPfA2PK9ivTRHjniO29zJI9p664bwFvVVxXxUUp-9E5IpraJCgC5r29EXXZsFxp-URk3cWiUmUoM83XlxAav-4DRLBKaTGo8kedSuMoIyEMpN0ThaiSEaYU2f9zA2u2er4L413I43KV9DVLw9Eh0eE-zElTFEOTKMNKZShIyrKVz1QdIdhzE1XFbP8d9t34k9X2F6k9X9tR273IJ1vIhHjjLACc6tF61eiRICksucqCCJZgqeQo8aWkek7OOMpE6waHMS53BF2yRJb2yGzRQf9xhXes9oiRox7c7OeJYk_piZ181p5e_b-Q_VnYInfKwtiuyFExcLcPhAHqsSog4lQfNC5czLG3eRRbItlxh-9Xj2GWEKkxzW6oHAOv0Pi1XpTcpPwAbnWaw>.
>>>
>>>
>>> You have received this mandatory service announcement to update you
>>> about important changes to Google Cloud Platform & APIs or your account.
>>>
>>> [image: Google]
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Alexa Graziani *
>>>
>>> Senior Marketing Manager - Consumer Growth
>>>
>>> *Please note my email has changed: *
>>>
>>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>
>>> (650) 416-1538 Ext. 181538
>>>
>>> *TheKey.com <https://www.thekey.com/>*
>>>
>>> [image: TheKey] <https://homecareassistance.com/>
>>>
>>>
>>>
>>
>>
>> --
>> Alexa Graziani
>> Senior Marketing Manager - Consumer Growth
>> * Please note my email has changed: *
>> agraziani@thekey.com <https://brand.thekey.com/esg/agraziani@thekey.com>
>> (650) 416-1538 Ext. 181538
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>