Hi Rohit,
As my initial email stated... "I am attempting to send an invite to approx
250 people to attend an open house we are hosting in a couple of weeks."
I was instructed to use mail merge, which I have done. No one on the invite
list belongs to our organization. They are all external.
Frustratingly I cannot send this mail merge email. Can you please help me
do that? It should be a one time thing.
Thank you.
On Wed, Mar 25, 2026 at 7:04 AM Rohit Biswas <itsupport@thekey.com> wrote:
> Hi Chris,
>
> Good Day,
>
> Thank you for reaching out to The Key IT Support.
>
> To help us review this request appropriately, could you please share a
> brief *business justification* for sending this communication to external
> recipients?
>
> It would also be helpful to understand whether the outreach is limited to *email
> communication only*, or if there is any *supporting material (such as
> documents, links, or other resources)* that recipients may need to access
> externally, so we can ensure the request is aligned with the correct
> process.
>
> Additionally, please let us know the *intended duration* for this request.
>
> Once we have these details, we’ll be happy to take this forward.
>
> Thank you for your understanding and cooperation.
>
> Thanks,
> Rohit Biswas
> Service Desk Engineer
> rohit.biswas@thekey.com
> Contact IT Support 24*7 @ (888)838-1955 | hca.freshdesk.com
> TheKey.com <https://www.thekey.com/>
>
> We are Happy to Assist You!
> On Wed, 25 Mar at 8:36 AM , Chris Brown <chris.brown@thekey.com> wrote:
>
>
> Good Day,
>
> I am attempting to send an invite to approx 250 people to attend an open
> house we are hosting in a couple of weeks. I finally have my
> spreadsheet cleaned up enough that it will accept it, but when I try to
> send it says "your administrator" has not approved sending to recipients
> outside the organization (or something along those lines).
>
> No one on the spreadsheet is part of TheKey. How can I send this mail
> merge email?
>
> Thanks,
> --
> Chris Brown B.A.
> *Home Care Liaison*
> *Calgary, Alberta*
>
> *Calgary: 403-301-3777*
> *Cell: 403-333-0999*
>
> TheKey.ca <https://thekey.ca/>
>
> [image: TheKey]
>
> 1483694:611100
>