Yes, I will work through those and send over for your review.
On Fri, Oct 14, 2022 at 6:27 AM Timothy Thomas <tt@thekey.com> wrote:
> Thank you! Let me know if you would like to add any of the Mavencare
> clients I sent over yesterday.
>
> On Fri, Oct 14, 2022 at 2:55 AM Benjamin Lewis <benjamin.lewis@thekey.com>
> wrote:
>
>> The letters have been updated here:
>> https://drive.google.com/drive/folders/1-QpsgKsDu9SAeeLax7iYD876D8ad_cUe?usp=sharing
>>
>> On Wed, Oct 12, 2022 at 5:48 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Hi Ben, Will you update the letters with the Canadian address?
>>>
>>> Thanks
>>>
>>> On Tue, Oct 11, 2022 at 9:43 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> We can use the Toronto office on all letters - 70 Richmond St E #100,
>>>> Toronto, ON M5C 1N8
>>>>
>>>> On Tue, Oct 11, 2022 at 9:35 AM Angie Markwell <
>>>> angie.markwell@thekey.com> wrote:
>>>>
>>>>> Ben that should be fine
>>>>>
>>>>> On Tue, Oct 11, 2022 at 9:34 AM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> I would prefer to list a Canadian address, that's my only change
>>>>>> request.
>>>>>>
>>>>>> On Tue, Oct 11, 2022 at 9:33 AM Angie Markwell <
>>>>>> angie.markwell@thekey.com> wrote:
>>>>>>
>>>>>>> We don't want to change this unless significant as Tad had this done
>>>>>>> as written with a purpose.Tim let me know.
>>>>>>>
>>>>>>> On Tue, Oct 11, 2022 at 12:52 AM Benjamin Lewis <
>>>>>>> benjamin.lewis@thekey.com> wrote:
>>>>>>>
>>>>>>>> Hi Tim,
>>>>>>>>
>>>>>>>> See attached for the letter template updated for HCA branding.
>>>>>>>> Please feel free to adapt to any language needs for your customers.
>>>>>>>>
>>>>>>>> On Fri, Oct 7, 2022 at 6:02 AM Timothy Thomas <tt@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Ben,
>>>>>>>>>
>>>>>>>>> We will need HCA branding for all Canadian letters. Also is it
>>>>>>>>> possible to use a Canadian address on the letters?
>>>>>>>>>
>>>>>>>>> Finally, are the french clients that were tagged included in this
>>>>>>>>> list? Please advise how you would like to proceed with those. We can send
>>>>>>>>> them directly out of the Montreal office.
>>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Tim
>>>>>>>>>
>>>>>>>>> On Fri, Oct 7, 2022 at 3:49 AM Benjamin Lewis <
>>>>>>>>> benjamin.lewis@thekey.com> wrote:
>>>>>>>>>
>>>>>>>>>> Hello all,
>>>>>>>>>>
>>>>>>>>>> Thank you for your patience as we compiled all of these letters.
>>>>>>>>>> Given the delay, we have pushed out the effective date to 11/7, to allow
>>>>>>>>>> for the full 3 week notice period that our contracts require.
>>>>>>>>>>
>>>>>>>>>> Please review the letters posted here with your team members to
>>>>>>>>>> ensure that everything looks in line:
>>>>>>>>>> https://drive.google.com/drive/folders/1-QpsgKsDu9SAeeLax7iYD876D8ad_cUe?usp=sharing
>>>>>>>>>>
>>>>>>>>>> Main things to keep in mind during review are:
>>>>>>>>>> 1. Branding - We have a standard template for TheKey, if there is
>>>>>>>>>> a portion of your region that does not use that branding, please let me
>>>>>>>>>> know and we can coordinate an update.
>>>>>>>>>> 2. Correct final rates
>>>>>>>>>> 3. Phone Number for clients to call. I pulled the generic line
>>>>>>>>>> into these letters as presented on the website, but please let me know if
>>>>>>>>>> you would like your letters to contain a different phone number.
>>>>>>>>>>
>>>>>>>>>> Please review these letters and advise me of any changes by close
>>>>>>>>>> of day *Monday 10/10. *After that time, I will provide a way for
>>>>>>>>>> your team to indicate that they have sent out the emails through Clearcare,
>>>>>>>>>> and any others that need physical letters sent by the billing team.
>>>>>>>>>>
>>>>>>>>>> Please reach out with any questions. I will set up a Q&A session
>>>>>>>>>> as well.
>>>>>>>>>>
>>>>>>>>>> Ben
>>>>>>>>>>
>>>>>>>>>> On Wed, Oct 5, 2022 at 9:47 PM Benjamin Lewis <
>>>>>>>>>> benjamin.lewis@thekey.com> wrote:
>>>>>>>>>>
>>>>>>>>>>> Pricing Increase Q&A
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hello all,
>>>>>>>>>>>
>>>>>>>>>>> We are still compiling the letters/emails for distribution and
>>>>>>>>>>> should have them to you all for review tomorrow. I will communicate any
>>>>>>>>>>> changes we need to make to timeline at time of distribution.
>>>>>>>>>>>
>>>>>>>>>>> Please reach out with any questions.
>>>>>>>>>>>
>>>>>>>>>>> Thanks,
>>>>>>>>>>> Ben
>>>>>>>>>>>
>>>>>>>>>>> Join with Google Meet
>>>>>>>>>>> <https://meet.google.com/hda-wcfc-vpu?hs=224>
>>>>>>>>>>>
>>>>>>>>>>> Meeting link
>>>>>>>>>>> meet.google.com/hda-wcfc-vpu
>>>>>>>>>>> <https://meet.google.com/hda-wcfc-vpu?hs=224>
>>>>>>>>>>> Join by phone(US) +1 260-300-0022
>>>>>>>>>>> <+1-260-300-0022%3B359244619%23>
>>>>>>>>>>> PIN: 359244619
>>>>>>>>>>>
>>>>>>>>>>> More phone numbers
>>>>>>>>>>> <https://tel.meet/hda-wcfc-vpu?pin=9441610002318&hs=0>
>>>>>>>>>>> Pricing Increase Q&A
>>>>>>>>>>> Thursday Oct 6, 2022 ⋅ 8:30am – 9am (Pacific Time - Los Angeles)
>>>>>>>>>>> Link to Pricing Increase Master Spreadsheet:
>>>>>>>>>>> https://docs.google.com/spreadsheets/d/1bI0sMZlgh8ujNxn-21b9MQge9YMbS0uo3XYvKWBmiXU/edit?usp=sharing
>>>>>>>>>>>
>>>>>>>>>>> Thank you to all who were able to attend on Friday for the
>>>>>>>>>>> Pricing Increase kickoff.
>>>>>>>>>>>
>>>>>>>>>>> For those who weren't able to attend, here is the recording:
>>>>>>>>>>> https://drive.google.com/file/d/1nMOXiASoDbMeVXV_m7RmqNAhxQ3J_MN5/view?usp=sharing
>>>>>>>>>>>
>>>>>>>>>>> This is a daily check in meeting to make sure if you have
>>>>>>>>>>> questions or specific escalations in your region that we are addressing
>>>>>>>>>>> those. Don't feel the need to attend all sessions, but please use this time
>>>>>>>>>>> to ask any questions you have.
>>>>>>>>>>>
>>>>>>>>>>> Here is the current timeline:
>>>>>>>>>>>
>>>>>>>>>>> *Start Date* *End Date* *Activity*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Friday, Sep 23, 2022 Thursday, Sep 29, 2022 Time set aside for
>>>>>>>>>>> individual office review, with escalations addressed, and expectation that
>>>>>>>>>>> all edits are completed by end of period.
>>>>>>>>>>> Friday, Sep 30, 2022 Friday, Sep 30, 2022 Ben to synthesize
>>>>>>>>>>> information to ensure no transposing of contact information/other details,
>>>>>>>>>>> as well as removal of any inactivated clients since project kickoff. Chase
>>>>>>>>>>> down any outstanding offices/input.
>>>>>>>>>>> Monday, Oct 3, 2022 Wednesday, Oct 5, 2022 Initial set of PDFs
>>>>>>>>>>> provided to offices for final review, chance to catch any issues ahead of
>>>>>>>>>>> time.
>>>>>>>>>>> Wednesday, Oct 5, 2022 Sunday, Oct 9, 2022 Emails with PDFs to
>>>>>>>>>>> be sent by offices. Vetted client list without emails provided to
>>>>>>>>>>> TownMailer/Kate Goodrich for distribution with projected go-live date for
>>>>>>>>>>> rate increases effective Monday 10/31.
>>>>>>>>>>> Monday, Sep 26, 2022 Wednesday, Oct 5, 2022 Set up daily office
>>>>>>>>>>> hours/standup for pricing increase with the regional leaders. 1 day a week
>>>>>>>>>>> expected attendance, otherwise can stop by to ask questions, troubleshoot
>>>>>>>>>>> items, etc.
>>>>>>>>>>> Guests
>>>>>>>>>>> Benjamin Lewis <benjamin.lewis@thekey.com> - organizer
>>>>>>>>>>> Jennifer Muskat <jmuskat@thekey.com>
>>>>>>>>>>> abroussard@thekey.com
>>>>>>>>>>> Amy Harris <aharris@thekey.com>
>>>>>>>>>>> amarland@thekey.com
>>>>>>>>>>> Matt Nyberg <mnyberg@thekey.com>
>>>>>>>>>>> carol.miller@thekey.com
>>>>>>>>>>> Chen Xie <chen@thekey.com>
>>>>>>>>>>> kbabatid@homecareassistance.com
>>>>>>>>>>> jennifer.piper@thekey.com
>>>>>>>>>>> tstrite@thekey.com
>>>>>>>>>>> araceli.gutierrez@thekey.com
>>>>>>>>>>> timothy.thompsoncook@thekey.com
>>>>>>>>>>> melissa.reyes@homecareassistance.com
>>>>>>>>>>> James Patchett <jpatchett@thekey.com>
>>>>>>>>>>> peter.dacosta@thekey.com
>>>>>>>>>>> Timothy Thomas <tt@thekey.com>
>>>>>>>>>>> jason.skypeck@thekey.com
>>>>>>>>>>> coddye.ringnoonan@thekey.com
>>>>>>>>>>> cathy.goffredo@thekey.com
>>>>>>>>>>> erenshaw@thekey.com
>>>>>>>>>>> angie.markwell@thekey.com
>>>>>>>>>>> James Buscemi <jbuscemi@thekey.com>
>>>>>>>>>>> Triff Cook <triff@thekey.com>
>>>>>>>>>>> renee.anter@valuecareathome.com
>>>>>>>>>>> kimberly.kranwinkel@thekey.com
>>>>>>>>>>> bethann.rosario@thekey.com
>>>>>>>>>>> kguerci@thekey.com
>>>>>>>>>>> Jessica Pascasio <jpascasio@thekey.com>
>>>>>>>>>>> grace@123homecares.com
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Ben Lewis
>>>>>>>>>> Director, Analytics and Reporting
>>>>>>>>>> benjamin.lewis@TheKey.com <Ben.Lewis@TheKey.com>
>>>>>>>>>> (858) 945-4975
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Tim Thomas
>>>>>>>>> Head of Canada Division
>>>>>>>>> *Please note my email has changed:*
>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>> (514) 591-9387
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Ben Lewis
>>>>>>>> Director, Analytics and Reporting
>>>>>>>> benjamin.lewis@TheKey.com <Ben.Lewis@TheKey.com>
>>>>>>>> (858) 945-4975
>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>> (514) 591-9387
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>> (514) 591-9387
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>>
>> --
>> Ben Lewis
>> Director, Analytics and Reporting
>> benjamin.lewis@TheKey.com <Ben.Lewis@TheKey.com>
>> (858) 945-4975
>> TheKey.com <https://www.thekey.com/>
>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>
--
Ben Lewis
Director, Analytics and Reporting
benjamin.lewis@TheKey.com <Ben.Lewis@TheKey.com>
(858) 945-4975
TheKey.com <https://www.thekey.com/>