--Apple-Mail-0D7F5F5B-52C3-4E2C-8C70-32CFA0EBF5AA Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable I can try but I don=E2=80=99t recall cancel= ing. Your talking about our old QB account right? Tim Thomas 514 726 7647 On Jan 14, 2025, at 5:44=E2=80=AF= PM, Timothy Thomas <tt@thekey.com> wrote: =EF=BB=BF Could yo= u search your email for a license number? What info did you use when you can= celled the subscription? On Tue, Jan 14, 2025 at 4:= 37=E2=80=AFPM Tim Thomas < tthomas@t= hekey.com > wrote: Doesn=E2=80= =99t ring a bell and I=E2=80=99m not even sure I know where to look anymore.= Sorry. Tim Thomas 514 72= 6 7647 On Jan 14, 2025, at 5:11=E2=80=AFPM, Timothy Thomas < tt@thekey.com > wrote: =EF=BB=BF= Tim Sr, would you have any info on the question b= elow? I presume the accou= nt is under 514-907-5065 On Tue, Jan 14, 2025 at 3:14=E2=80=AFPM Marc Atki= nson < billing@the= key.com > wrote: Hi Tim, I just got off the phone with Quickbooks and they cannot lo= cate the former subscription under "Home Care Assistance Montreal QBW". They= then asked for either a phone number or email address so they find the acco= unt. I provided them with adminmtl@thekey.co, but that did not work and t= hey could not locate our subscription. They then asked for our license numbe= r. I checked everywhere in the QB desktop but could not find it. Can you please provide us with the license number along wit= h the phone number and email address that was used to register our subscript= ion? Thank you! Regards, Marc Atkinson Billing Help Desk 866-226-1702 billing@thekey.com 8:00AM-5:00PM EST Monday-Friday On Fri, 20 Dec, 2024 at 1:41 PM , Sophia Jantz < billing@thekey.com > wrote: Hi Team, I wanted to provide you with the information we were able t= o obtain from the client. May you assist in seeing if the credit memo 5= 0697-2 in the amount of $1013.85 that was created on 1/3/24 remains unapplie= d? If it was applied may you please provide that information. Client is also stating that they paid invoice 51414 for $32= 8.72 and invoice 51497 for $504.40 together for a total of $837.12 on Januar= y 9th 2024, and that resulted in an overpayment of $151.79. Which they are d= ue a credit for. Are you able to provide me with a payment summery for this a= ccount from January 2023 through May 9th 2024 ? I appreciate your assistance= with th