--00000000000014c08c062e83f0b0 Content-Type: multipart/alternative; boundary="00000000000014c088062e83f0af" --00000000000014c088062e83f0af Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] ---------- Forwarded message --------- From: Amanda Mansfield Date: Tue, Feb 18, 2025 at 10:06=E2=80=AFAM Subject: Re: Weekly Wellness Summary Report for Mary Louise Penrose (Feb 2nd-Feb 8th) To: Maryham Levesque , Cathy Gerth Cc: Kara Sehl Hi Cathy, I hope you are having a nice week. It would be great if we could discuss the points below in more detail via teams or a phone call. Please let me know your availability and I will be happy to book the call. *Sleep Pad* As part of our ongoing commitment to providing the most seamless and scalable wellness solutions, we have made the decision to discontinue the use of the sleep pad as part of our monitoring system. While the sleep pad has been valuable in individual cases, it operates as a standalone device that does not integrate into our broader system. To ensure consistency, efficiency, and a fully connected monitoring experience, we are focusing on solutions that work seamlessly within our integrated platform and can be fully supported by our team moving forward. *Home Away Data* Our team has concluded that the inaccuracy of the away from home data for Mary Louise is not caused by faulty sensors but is caused by the number of individuals that are entering and leaving the home, paired with possible motion sensor blind spots. Because Mary Louise has multiple individuals entering and leaving, we are unable to provide accurate time away from home data and will be removing this section from the weekly reports. Please note that time away from home is meant to drive data for individuals that are at risk for social isolation, which is thankfully not the case for Mary Louise. *Faulty Sensors* In regard to the defective sensor, our team has double checked, and all sensors are functioning properly. It's important to note the difference between the motion sensors and the radar. Currently we have one radar installed in Mary Louise bedroom, and it is functioning properly. However, when Alain was there to complete the installation, he was hoping to install a second radar in the living room area, unfortunately this radar was faulty, so he was not able to complete the installation. We can look at installing the second radar during our next visit, but please rest assured that the current radar and all motion sensors are working properly. Looking forward to discussing in more detail! Have a great day, Amanda Mansfield *Account Manager / Lifeguard at TheKey* 514-907-5065 TheKey.ca [image: TheKey] ------------------------------ *From:* Maryham Levesque *Sent:* Friday, February 14, 2025 3:58 PM *To:* Cathy Gerth *Cc:* Kara Sehl ; Amanda Mansfield *Subject:* Re: Weekly Wellness Summary Report for Mary Louise Penrose (Feb 2nd-Feb 8th) Dear Cathy, Thank you for reaching out. I truly appreciate your patience, and I understand your concerns regarding the data discrepancies, sensor issues, and the sleep mat update. Amanda and I would love the opportunity to discuss these matters with you in more detail. Would you be available for a video or phone call on Monday at your convenience? Please let us know a time that works best for you, and we will be happy to connect. Wishing you a wonderful weekend, and looking forward to speaking with you soon! Best regards, *Maryham Levesque * *Registered Nurse* Toll-free: (888) 667-1224 Direct line: 438-799-4409 *mlevesque@joinlifeguard.com * *Schedule a meeting* [image: A blue and white logo Description automatically generated] ------------------------------ *From:* Cathy Gerth *Sent:* February 14, 2025 3:00 PM *To:* Maryham Levesque *Cc:* Kara Sehl *Subject:* Re: Weekly Wellness Summary Report for Mary Louise Penrose (Feb 2nd-Feb 8th) Hi So the Data away from home is still incorrect and has not been resolved, The defective sensors have not been resolved and do we have any word on the sleep mat.. Thank you Cathy *Cathy Gerth* *Client Success Manager* *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] On Fri, Feb 14, 2025 at 10:00=E2=80=AFAM Maryham Levesque wrote: Hi Cathy, Please find last week=E2=80=99s data attached for Mary Louise Penrose=E2=80= =99s weekly wellness report. Do not hesitate to contact me if you have any questions. Thank you, *Maryham Levesque* *Registered Nurse* Toll-free: (888) 667-1224 Direct line: 438-799-4409 Schedule a meeting *mlevesque@joinlifeguard.com * --00000000000014c088062e83f0af Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Cathy Gerth Client Success Manager=C2=A0 Direct: 778-= 403-6148 Office: =C2=A0778-279= -3634 Email:=C2=A0 cgerth@thekey.com = <div class=3D"gmail_quot= e g