Thank you Timothy.
I will share with the family and get back to you. One question that would be helpful to explore:
I am wondering, given the amount being provided to the agency for coordination, if they would consider paying the time and a half to maintain the current team. The agency is paid over 2K per week for coordination alone..Is there is the ability to provide customers with discounts for coordination costs equivalent to the time and a half, once a team is established. It could support your staff retention as well- as staff are the one’s providing the direct support everyday.
With thanks,
Kelly
> On Aug 22, 2023, at 3:25 PM, Timothy Thomas <tt@thekey.com> wrote:
>
> Hi Kelly,
>
> As you discussed with Maria earlier today we need to modify the schedule and introduce a new member to your care team. The current schedule contains overtime which we can no longer support.
>
> Foluke currently works 47.5 hours per week
> Ngozi currently works 46 hours per week.
>
> Rest assured that we have talented caregivers available to join the rotation. Should you wish to avoid the addition of another team member, we will need to begin charging you 13.5 hours of OT per week. That will result in an additional $256.50 charge per week.
>
> Best regards,
> Tim
>
> --
> Tim Thomas
> Head of Canada Division
> Please note my email has changed:
> tt@TheKey.com <mailto:tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> <https://www.thekey.com/>