Re: 8x8 Phone Migration Update - HCA Oakville & Waterloo - URGENT

--00000000000079b21d05e41667dd Content-Type: multipart/alternative; boundary="00000000000079b21c05e41667dc" --00000000000079b21c05e41667dc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Isabelle and Keith, Thank you for the quick action over the weekend. The issue got resolved early Sunday. Are we on track for the transition to take place tomorrow? Regards, Angie Kunnath *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGuelph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Read our Mission Balanced Care Method Hospital to Home Care Review our Book Series Cognitive Therapeutics Our Recent Press Connect on LinkedIn Read our Reviews Watch our Videos Subscribe to our Blog On Sat, Jul 16, 2022 at 1:34 PM Isabelle La wrote: > Hi Angie, > > Well that=E2=80=99s not good. Okay - Keith has already sent in another re= quest to > see if the issue is migration related so hopefully we will hear back from > them on this soon as well. So sorry for the inconvenience as we are a bit > at 8x8=E2=80=99s mercy. We will provide an update as we hear back and wor= k with > them to escalate. > > > > On Sat, Jul 16, 2022 at 10:24 AM Angie Kunnath > wrote: > >> Hi Isabelle, >> >> 8x8 was able to reclaim the numbers. However, they are not able to assig= n >> to our service. Not sure if is related to the temporary unassigned statu= s. >> The phones are still down. We have sent out mass communication with >> instructions to call over the on-call number directly. It's an open tick= et >> with 8x8. Any assistance is appreciated. >> >> Regards, >> >> Angie Kunnath >> >> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, >> Waterloo & Wellington region* >> >> 375 University Ave E, Waterloo, ON, N2K3M7 >> >> Tel: 519-954-2111 >> 2525 Old Bronte Rd, Suite 212, Oakville, ON, >> L6M >> 4J2 >> >> Tel: 905-337-1200 >> >> >> >> *Champions of Aging Well* >> >> *www.**H**o * >> >> *me Care >> Assistance >> Waterloo >> .ca >> www.HomeCareAssistanceGuelph.ca* >> *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca= * >> >> >> Visit our Website >> Read our Mission >> Balanced Care Method >> Hospital to Home Care >> Review our Book Series >> >> Cognitive Therapeutics >> Our Recent Press >> Connect on LinkedIn >> Read our Reviews >> Watch our Videos >> Subscribe to our Blog >> >> >> On Sat, Jul 16, 2022 at 1:18 PM Isabelle La wrote: >> >>> Hi All, >>> >>> Confirming Keith and I spoke as well as I spoke with Angie - seems all >>> is resolved for now. >>> >>> Per Keith, 8x8 was having a service issue earlier where numbers were >>> temporarily unassigned so we do not know if this outage was due to the = 8x8 >>> issue this morning or if it was due to the migration request to complet= e >>> the phone migration that we submitted for 7/19 at 11am EST. >>> >>> Either way, Angie was able to speak to 8x8 to reclaim the phone numbers >>> for this weekend so that seems resolved (Angie, tell us if any issues >>> persist) - but Keith has also reached out to 8x8 to tell them to please= let >>> us know in advance for the migration date and time when the lines will = be >>> down for 24 hours and also that Angie prefers this to be on a weekday, = not >>> weekend. >>> >>> On Sat, Jul 16, 2022 at 9:59 AM Isabelle La wrote: >>> >>>> Hi Angie, >>>> >>>> Keith is looking into it right now - will be in touch shortly >>>> >>>> On Sat, Jul 16, 2022 at 9:54 AM Angie Kunnath >>>> wrote: >>>> >>>>> Hello Isabelle and Keith, >>>>> >>>>> We have an issue this Saturday morning. The porting request to the >>>>> Corporate Account has been initiated before the scheduled date. Both >>>>> business numbers 519 954 2111 and 905 337 1200 are no longer visible = in my >>>>> admin page, and 8x8 tech support cannot assist. Our phone lines are d= own at >>>>> the moment. So far, only the main numbers and none of the individual = lines >>>>> have been transferred. We need assistance ASAP. I can be reached at 5= 19 954 >>>>> 2110. >>>>> >>>>> Regards >>>>> >>>>> Angie Kunnath >>>>> >>>>> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, >>>>> Waterloo & Wellington region* >>>>> >>>>> 375 University Ave E, Waterloo, ON, N2K3M7 >>>>> >>>>> Tel: 519-954-2111 >>>>> 2525 Old Bronte Rd, Suite 212, Oakville, ON, >>>>> L6M >>>>> 4J2 >>>>> >>>>> Tel: 905-337-1200 >>>>> >>>>> >>>>> >>>>> *Champions of Aging Well* >>>>> >>>>> *www.**H**o * >>>>> >>>>> *me Care >>>>> Assistance >>>>> Waterloo >>>>> .ca >>>>> www.HomeCareAssistanceGuelph.c= a* >>>>> *www.HomeCareAssistanceOakville.ca* >>>>> *www.HomeCareAssistanceMississauga.ca* >>>>> >>>>> >>>>> Visit our Website >>>>> Read our Mission >>>>> Bal