--00000000000080968a064d7736ac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Recording is in place and has been tested successfully. When we officially close in April, I will decommission the Michigan Zoom Phone numbers and office. On Fri, Mar 20, 2026 at 11:23=E2=80=AFAM Timothy Thomas wro= te: > Perfect > > On Fri, Mar 20, 2026 at 11:41=E2=80=AFAM Mark Warner > wrote: > >> How does this sound? If okay, would you like me to implement it? >> >> On Fri, Mar 20, 2026 at 10:13=E2=80=AFAM Timothy Thomas = wrote: >> >>> Hows this - >>> >>> Thank you for calling *TheKey of Michigan*. Please note that our >>> Michigan office will be *closing and ceasing operations on April 15, >>> 2026*. For more information, please *stay on the line to speak with a >>> representative*. >>> >>> On Fri, Mar 20, 2026 at 9:44=E2=80=AFAM Mark Warner >>> wrote: >>> >>>> We can implement the recording for as long as the business deems >>>> necessary. Actually, we can immediately implement a recording that wi= ll >>>> play just before the normal office menu. This recording can mention a= ny >>>> info the business would like including the current scheduled closing d= ate. >>>> This way, the closing information will be disseminated to callers >>>> immediately and we can still officially service / speak with those cal= lers >>>> until the official closing. I just need the business to let me know w= hat >>>> verbiage will be used for that recording. >>>> >>>> Thanks! >>>> >>>> On Fri, Mar 20, 2026 at 8:31=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> That's a good suggestion. Please implement the recording. How long >>>>> would you leave it on, 30 days? >>>>> >>>>> On Fri, Mar 20, 2026 at 9:19=E2=80=AFAM Mark Warner >>>>> wrote: >>>>> >>>>>> Tim, >>>>>> >>>>>> A couple of things to consider with a complete disconnect... >>>>>> >>>>>> 1. I recommend considering applying some kind of informational >>>>>> recording to the Michigan lines for a period of time instead of a "h= ard" >>>>>> disconnect. If desired, we can play a recording and automatically r= oute >>>>>> the caller elsewhere or we can play the recording a couple of times = and >>>>>> disconnect the call. >>>>>> >>>>>> 2. A couple of users are directly associated with the Zoom Phone >>>>>> Michigan office configuration. Eventually, we will remove the Michi= gan >>>>>> office from the overall Zoom Phone platform configuration. If those= users >>>>>> remain with TheKey, we will need to associate them with another offi= ce. We >>>>>> can do this anytime, as it will not affect their current ability to = answer >>>>>> Michigan calls until the official April closing. >>>>>> >>>>>> Please let me know if you have any questions or would like to discus= s >>>>>> this further offline. >>>>>> >>>>>> Thanks! >>>>>> >>>>>> On Fri, Mar 20, 2026 at 8:01=E2=80=AFAM Mark Warner >>>>>> wrote: >>>>>> >>>>>>> Thanks, Tim! >>>>>>> >>>>>>> On Fri, Mar 20, 2026 at 7:56=E2=80=AFAM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> I would consider disconnecting the numbers. We cannot service this >>>>>>>> market from another office. >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> On Thu, Mar 19, 2026 at 11:33=E2=80=AFPM Audra Williams >>>>>>>> wrote: >>>>>>>> >>>>>>>>> I=E2=80=99ll defer to Tim as to what he feels will be best. >>>>>>>>> >>>>>>>>> Best, >>>>>>>>> >>>>>>>>> Audra Williams >>>>>>>>> National Director, Quality and Care Innovation >>>>>>>>> audraw@thekey.com >>>>>>>>> Mobile: (425) 757-7027 >>>>>>>>> https://thekey.com >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> On Thu, Mar 19, 2026 at 2:13=E2=80=AFPM Mark Warner >>>>>>>> mark.warner@thekey.com> wrote: >>>>>>>>> >>>>>>>>>> Thanks for the update, Audra! >>>>>>>>>> >>>>>>>>>> Added @Bryan Carter & @Matthew Albano >>>>>>>>>> for visibility. >>>>>>>>>> >>>>>>>>>> Do we have a plan for handling the telephone numbers associated >>>>>>>>>> with Michigan? Should we assign them to another office or are w= e >>>>>>>>>> considering disconnecting / releasing those numbers back to the = carrier? >>>>>>>>>> >>>>>>>>>> - Mark >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Thu, Mar 19, 2026 at 4:07=E2=80=AFPM Audra Williams >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> Hi Team! >>>>>>>>>>> >>>>>>>>>>> Please be advised that effective April 19, 2026, we will be >>>>>>>>>>> closing our Grand Rapids, Michigan location, which currently se= rvices the >>>>>>>>>>> Midland and Lansing areas too. >>>>>>>>>>> >>>>>>>>>>> All clients and caregivers have been officially notified of thi= s >>>>>>>>>>> closure. >>>>>>>>>>> >>>>>>>>>>> Please reach out with any questions you may have and forward >>>>>>>>>>> this to anyone I may have missed. >>>>>>>>>>> >>>>>>>>>>> Best, >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> Audra Williams >>>>>>>>>>> National Director, Quality and Care Innovation >>>>>>>>>>> audraw@thekey.com >>>>>>>>>>> Mobile: (425) 757-7027 >>>>>>>>>>> https://thekey.com >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>> --00000000000080968a064d7736ac Content-Type: text/ht