Re: Workers Compensation Balance Billing- Prohibited in 49 States

From: Audra Williams <audraw@thekey.com>
To: eclark@thekey.com, Regional Directors <RegionalDirectors@thekey.com>, Melissa Reyes <melissa.reyes@thekey.com>
CC: generalmanagers@thekey.com, Tiffany Silton <tsilton@thekey.com>, Jeannie Ortiz <jeannie.ortiz@thekey.com>, Miranda Norman <miranda.norman@thekey.com>, Lito Delapena <lito.delapena@thekey.com>
Date: ue, 27 May 2025 09
Folder: INBOX

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Thanks Elizabeth!

I am adding in our Regional Directors and Melissa Reyes for visibility.

Best,

On Tue, May 27, 2025 at 8:39 AM <eclark@thekey.com> wrote:

> Hello Everyone-
>
>
>
> Wanted to send a quick house keeping note in case all were not aware. *Balance
> billing WC clients is prohibited in all states*, with the *sole exception
> of Illinois*, where it is allowed under specific circumstances. This
> means a client cannot exceed their covered workers compensation benefit and
> be allowed to pay private/out of pocket for additional care.
>
>
>
> Please make sure schedules are adjusted for all WC clients unless they are
> in Illinois and the billing aligns with that state's specific regulations.
>
> Let’s stay compliant and continue protecting both our clients and our
> organization. Feel free to reach out with any questions, and please forward
> this message to anyone who may need the information.
>
>
>
> Best Regards,
>
>
>
> *Miranda Norman*
>
> Claims and Submissions Manager | *TheKey*
>
> Direct Line: 901-593-1433
>
>
>
> <http://www.thekey.com/>
>
>
>

*Audra N. Williams*

Director, Divisional Operations | TheKey

Mobile: 425.757.7027

<http://www.thekey.com>