--000000000000d1207405eeb22b6d Content-Type: text/plain; charset="UTF-8" Hello, In the DCMetro many of our WOM referrals are being changed to a B&B referral by the HCLs. With multiple conversations it appears that there is a difference of opinion on what is a WOM between Ops and Sales. Is anyone else having an issue with this? If anyone else is experiencing this issue can we discuss and decide the difference between a WOM and a B&B? Appreciate any feedback, Kim Kimberly Kranwinkel Regional Operations Director *Please note my email has changed:* kimberly.kranwinkel@TheKey.com (301) 767-6622 TheKey.com [image: TheKey] -- You received this message because you are subscribed to the Google Groups "Northeast/Canada Regional Operation Directors" group. To unsubscribe from this group and stop receiving emails from it, send an email to northeastcanada-regional-operation-directors+unsubscribe@thekey.com. To view this discussion on the web visit https://groups.google.com/a/thekey.com/d/msgid/northeastcanada-regional-operation-directors/CAC-6ziakNbMEnB75KKKfOP98O7ro4Y%2B6_ui%3DM1Z%3DUUPWACVdug%40mail.gmail.com. For more options, visit https://groups.google.com/a/thekey.com/d/optout. --000000000000d1207405eeb22b6d Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello, In the DCMetro many of our WOM r= eferrals are being=C2=A0changed to a B&B referral by the HCLs. With mul= tiple=C2=A0conversations it appears that there is a difference of opinion= =C2=A0on what is a WOM between Ops and Sales. Is anyone else having an issu= e with this? If anyone=C2=A0else is experiencing t= his issue can we discuss and decide the difference between a WOM and a B&am= p;B?=C2=A0 Appreciate any feedback, Kim Kimberly Kranwinkel= Regional Operations Director Pl= ease note my email has changed: k= imberly.kranwinkel@TheKey.com (301) 767-6622 TheKey.com = -- You received this message because you are subscribed to the Google Groups &= quot;Northeast/Canada Regional Operation Directors" group. To unsubscribe from this group and stop receiving emails from it, send an e= mail to northeastcanada-regional-operation-directors+unsubscrib= e@thekey.com . To view this discussion on the web visit https://groups.google.com/a/thekey.com/d/= msgid/northeastcanada-regional-operation-directors/CAC-6ziakNbMEnB75KKKfOP9= 8O7ro4Y%2B6_ui%3DM1Z%3DUUPWACVdug%40mail.gmail.com . For more options, visit https://groups.google.com/a/thekey.com/d/optout . --000000000000d1207405eeb22b6d--