--000000000000c924a9064dcd4a75 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Melissa We do appreciate the information Sharon Sharon, Speirs General Manager Vancouver, BC Office: 778.279.3634 sspeirs@thekey.com TheKey.ca [image: TheKey] On Tue, Mar 24, 2026 at 3:47=E2=80=AFPM Wong, Melissa [VCH] wrote: > Hi Sharon, > > > > The billing contact for STS services is stshowesoundhomesupport@vch.ca. > > > > I will touch base again about the all-inclusive hourly rate once we have > confirmed internally! > > > > Thanks, > * Melissa Wong* > > Contracts & Compliance Advisor > > Contract Management Office > > *Vancouver Coastal Health* > > > > The content of this e-mail is confidential and may be privileged. If you > receive this e-mail in error, please contact the sender and delete it > immediately. > > > > *From:* Sharon Speirs > *Sent:* Tuesday, March 24, 2026 12:24 PM > *To:* Wong, Melissa [VCH] > *Cc:* Timothy Thomas ; Jay Bradley jason.bradley@homecareassistance.com>; Sheila Lively sheila.lively@thekey.com>; Testino, Costanza [VCH] costanza.testino@vch.ca> > *Subject:* Re: Billing for Sea to Sky > > > > *EXTERNAL SENDER.* Does this email look suspicious? Click on Report > Message/Phish Alert in the top right of your Outlook toolbar or forward t= o > spam@phsa.ca and *Do not* open attachments or click on links. > ------------------------------ > > > > Hi Melissa, > > > > Thank you for your reply. We will await the billing contact information > for the Sea to Sky services. > > > > To clarify the rate structure, the all-inclusive hourly rate is calculate= d > by dividing the flat rate by 24 hours. This rate applies specifically to > 24/7 clients and includes mileage, travel time, and any necessary overnig= ht > lodging. I just did it for the scheduling platform's ease, but if your > billing team needs to see just $1400 per day we will adjust. > > > > For all other hourly shifts (minimum of 8 hours), we will continue to use > the current contract rate of $40.75, plus applicable travel time and > mileage. > > > > Best regards, > > > > Sharon Speirs > > > > *Sharon, Speirs* > > > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > > > *TheKey.ca* > > > > [image: TheKey] > > > > > > > > > > > > > > On Tue, Mar 24, 2026 at 10:05=E2=80=AFAM Wong, Melissa [VCH] > wrote: > > Hi Sharon, > > > > Thank you for confirming the start of 24/7 support in Squamish. > > > > Regarding invoicing, we are confirming internally who will process > invoices for Sea to Sky services as this is separate from the North Shore > accounts. I=E2=80=99ve reached out to the contract manager, Karen Ford, t= o confirm > and we will get back to you shortly with the billing contact. > > > > With respect to your question about switching the billing structure to an > all-inclusive hourly rate, we will need to consult with Heidi and get bac= k > to you. Could you please confirm: > > - Does the all=E2=80=91inclusive hourly rate include caregiver accommo= dation > costs? > - Would accommodation even still be required if the shift starts > halfway through the day? > > > > We=E2=80=99ll continue reviewing this internally and will follow up once = we=E2=80=99ve > confirmed both the invoicing contact and our position on the rate structu= re. > > > > Thanks, > * Melissa Wong* > > Contracts & Compliance Advisor > > Contract Management Office > > *Vancouver Coastal Health* > > > > The content of this e-mail is confidential and may be privileged. If you > receive this e-mail in error, please contact the sender and delete it > immediately. > > > > *From:* Sharon Speirs > *Sent:* Monday, March 23, 2026 9:19 AM > *To:* Testino, Costanza [VCH] ; Wong, Melissa > [VCH] > *Cc:* Timothy Thomas ; Jay Bradley jason.bradley@homecareassistance.com>; Sheila Lively sheila.lively@thekey.com> > *Subject:* Billing for Sea to Sky > > > > *EXTERNAL SENDER.* Does this email look suspicious? Click on Report > Message/Phish Alert in the top right of your Outlook toolbar or forward t= o > spam@phsa.ca and *Do not* open attachments or click on links. > ------------------------------ > > > > Good morning Costanza and Melissa > > As I shared, we are starting 24/7 client support in Squamish on Wednesday= . > I'm wondering if you know who handles the billing for these invoices as o= ur > current team only manages North Shore accounts. Is there a different paye= r > for this area? Should we bill this as Sea to Sky vs North Shore? > > Since clients often start halfway through the day (e.g., 2 PM), I also > wanted to ask if you're comfortable switching the 24/7 rate to an > all-inclusive hourly rate. The flat rate is $1400 which breaks down to > $58.33 per hour. This hourly rate includes travel time, mileage etc. > > The hourly shifts ( minimum of 8 hours) would be at the $40.75 rate plus > mileage and travel time. > > Please let me know who our team should send the invoices for Sea to Sky t= o. > > Kind regards